openapi: 3.2.0
info:
  title: Entur Support API
  version: 2026.09.2
  contact:
    name: Team Delingsmobilitet
  description: 'Operations tagged Support across 2 of this provider''s published API definitions: entur-shared-mobility-openapi.json, entur-shared-mobility-openapi.yml. Each path carries the servers of the definition it was published in.'
servers:
- url: https://api.entur.io/shared-mobility/v1
  description: Generated server url
security:
- Authorization: []
tags:
- name: Support
paths:
  /support:
    parameters:
    - $ref: '#/components/parameters/ET-Client-Name'
    - $ref: '#/components/parameters/X-Correlation-Id'
    post:
      tags:
      - Support
      summary: Create a support case
      description: Create a support case base on the given supportRequest. The operatorId is used to identify the correct receiving operator.
      operationId: createSupportCase
      parameters:
      - name: Accept-Language
        in: header
        required: false
        style: simple
        explode: false
        schema:
          type: string
      - name: Entur-Distribution-Channel
        in: header
        required: true
        style: simple
        explode: false
        schema:
          type: string
      - name: Operator-Id
        in: header
        required: true
        style: simple
        explode: false
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SupportRequest'
        required: true
      responses:
        '200':
          description: SupportStatus
          content:
            application/problem+json:
              schema:
                $ref: '#/components/schemas/SupportStatus'
        '400':
          description: Invalid request data
          content:
            application/problem+json:
              schema:
                $ref: '#/components/schemas/ApiError'
        '403':
          description: Insufficient permissions
          content:
            application/problem+json:
              schema:
                $ref: '#/components/schemas/ApiError'
        '409':
          description: Resource conflict
          content:
            application/problem+json:
              schema:
                $ref: '#/components/schemas/ApiError'
        '500':
          description: Unexpected server error
          content:
            application/problem+json:
              schema:
                $ref: '#/components/schemas/ApiError'
    servers:
    - url: https://api.entur.io/shared-mobility/v1
      description: Generated server url
components:
  schemas:
    Coordinates:
      type: object
      properties:
        longitude:
          type: number
          format: float
        latitude:
          type: number
          format: float
        altitude:
          type:
          - number
          - 'null'
          format: float
      required:
      - latitude
      - longitude
    ContactInformation:
      type: object
      properties:
        email:
          type:
          - string
          - 'null'
        phone:
          type:
          - string
          - 'null'
    SupportStatus:
      type: object
      properties:
        status:
          type:
          - string
          - 'null'
        timeToResolution:
          type:
          - integer
          - 'null'
          format: int32
    ApiError:
      type: object
      properties:
        type:
          type: string
        status:
          type: integer
          format: int32
        title:
          type: string
        detail:
          type: string
        instance:
          type: string
        timestamp:
          type: string
          format: date-time
        exception:
          type: string
        error:
          type: string
        message:
          type: string
        path:
          type: string
      required:
      - detail
      - error
      - exception
      - instance
      - message
      - path
      - status
      - timestamp
      - title
      - type
    Place:
      type: object
      properties:
        coordinates:
          $ref: '#/components/schemas/Coordinates'
        name:
          type:
          - string
          - 'null'
      required:
      - coordinates
    SupportRequest:
      type: object
      properties:
        bookingId:
          type:
          - string
          - 'null'
          format: uuid
        assetId:
          type:
          - string
          - 'null'
        supportType:
          type: string
          enum:
          - BROKEN_DOWN
          - NOT_AT_LOCATION
          - MISSING_AFTER_PAUSE
          - NOT_CLEAN
          - NOT_AVAILABLE
          - UNABLE_TO_OPEN
          - UNABLE_TO_CLOSE
          - API_TECHNICAL
          - API_FUNCTIONAL
          - ACCIDENT
          - OTHER
        contactInformationEndUser:
          $ref: '#/components/schemas/ContactInformation'
        comment:
          type:
          - string
          - 'null'
        place:
          oneOf:
          - $ref: '#/components/schemas/Place'
          - type: 'null'
        stationId:
          type:
          - string
          - 'null'
      required:
      - contactInformationEndUser
      - supportType
  parameters:
    X-Correlation-Id:
      name: X-Correlation-Id
      in: header
      description: Correlation id
      required: false
      style: simple
      explode: false
      schema:
        type: string
    ET-Client-Name:
      name: ET-Client-Name
      in: header
      description: 'Entur Client Header.

        It is required that all consumers identify themselves by using this header.

        Entur will deploy strict rate-limiting policies on API-consumers who do not identify with a header and reserves the right to block unidentified consumers.

        The structure of ET-Client-Name should be: `<company>-<application>`.'
      required: false
      style: simple
      explode: false
      schema:
        type: string
  securitySchemes:
    Authorization:
      type: http
      description: Authorization header
      scheme: bearer
      bearerFormat: Bearer eyJhbGciOiJIUzI1NiIsInR5cCIf36POk6yJV_adQssw5c
x-refined-from:
- entur-shared-mobility-openapi.json
- entur-shared-mobility-openapi.yml