generated: '2026-09-06'
method: searched
source: https://docs.envzero.com/guides/community-and-resources/support-and-help/support
versioning:
  scheme: none
  current: null
  docs: null
  note: >-
    api.env0.com serves unversioned paths. No URI version segment, no version header, no
    published API versioning policy. Probed 2026-09-06.
deprecation:
  policy_url: null
  sunset_header: unknown
  deprecation_header: unknown
  note: >-
    No published API deprecation or sunset policy. env zero DOES mark individual operations
    "Deprecated" in its reference and names the replacement, and it has announced at least one
    breaking infrastructure change in the changelog with a month of lead time
    (2023-11 egress IP expansion, effective 2023-12-04). What is missing is a stated policy -
    no notice period, no Sunset/Deprecation header commitment, no removal schedule.
deprecated_operations:
- operation: Get agent values file content
  url: https://docs.envzero.com/api-reference/agents-settings/get-agent-values-file-content-deprecated
  note: not supported for agents created via the UI, API, or Terraform provider
- operation: Get agent .env file content
  url: https://docs.envzero.com/api-reference/agents-settings/get-agent-env-file-content-deprecated
- operation: List Project Teams Permissions
  url: https://docs.envzero.com/api-reference/teams/list-project-teams-permissions
  replacement: Get Team Role Assignments
- operation: Update Teams Assignments
  url: https://docs.envzero.com/api-reference/teams/update-teams-assignments
  replacement: Create or Update a Role Assignment for a Team
- operation: Create or Update a single Team to Project Assignment
  url: https://docs.envzero.com/api-reference/teams/create-or-update-a-single-team-to-project-assignment
  replacement: Create or Update a Role Assignment for a Team
- operation: Delete a single Team to Project Assignment
  url: https://docs.envzero.com/api-reference/teams/delete-a-single-team-to-project-assignment
  replacement: Remove a Role Assignment for a Team
deprecated_clients:
- client: '@env0/cli 1.x'
  status: deprecated
  replacement: single-binary env0 CLI 2.x
  migration_guide: https://docs.envzero.com/guides/community-and-resources/support-and-help/env-zero-cli#migration-from-v1
  note: npm `latest` still resolves to the deprecated 1.0.25.
sla:
  url: https://docs.envzero.com/guides/community-and-resources/support-and-help/support
  uptime_target: 99.9%
  applies_to: paid plans only; the Free plan gets community support
  first_response:
  - {severity: Critical, silver: 4 hours, gold: 2 hours, platinum: 1 hour}
  - {severity: Serious, silver: best effort, gold: 8 hours, platinum: 4 hours}
  - {severity: Minor, silver: best effort, gold: 24 hours, platinum: 24 hours}
  - {severity: General Guidance, silver: best effort, gold: one week, platinum: 72 hours}
  coverage_window: 04:00-20:00 ET Monday-Friday, excluding US federal holidays
  note: first-response targets, explicitly not time-to-resolution.
support:
  email: support@env0.com
  billing_email: ar@env0.com
  channels: [email, shared Slack channel, shared MS Teams channel, community]
  docs: https://docs.envzero.com/guides/community-and-resources/support-and-help/support
status_page: https://status.env0.com
status_page_probed:
  url: https://status.env0.com/
  status: 200
  fetched: '2026-09-06'
  note: still on the env0.com domain after the envzero.com rebrand; status.envzero.com does not
    resolve.
roadmap: null
roadmap_note: no public roadmap found; https://www.envzero.com/roadmap returns 404.