name: Epiq API FinOps
description: Financial operations guidance for managing Epiq API costs. Epiq uses an enterprise custom pricing model with no public rate cards. All cost management is handled through contract negotiation and Epiq's service credit framework under their published SLA.
url: https://www.epiqglobal.com/en-us/service-level-agreement
created: '2026-06-13'
modified: '2026-06-13'
pricingModel:
  type: Custom Enterprise
  selfServe: false
  publicPricing: false
  trialAvailable: true
  trialType: Sales-guided evaluation with limited support and no SLA
  notes: All pricing is scoped per project, service line, and transaction volume. Contact Epiq sales for a customized quote.
  contact: https://www.epiqglobal.com/en-us/contact-us

costDrivers:
  - name: API Call Volume
    description: Number of system-to-system API requests, particularly for AACER bankruptcy case queries and monitoring events.
    apis:
      - AACER Bankruptcy API
    notes: Volume determined by portfolio size and monitoring frequency.

  - name: Data Volume
    description: Volume of eDiscovery data processed, hosted, and reviewed through Epiq Discover and related platforms.
    apis:
      - Epiq eDiscovery API
    units: GB or TB per month
    notes: Processing and hosting are common cost centers in eDiscovery engagements.

  - name: Payment Transactions
    description: Number and value of disbursement transactions through EpiqPay for class action and settlement payments.
    apis:
      - EpiqPay Payment API
    notes: Fee structures vary by settlement size and payment network selection.

  - name: Claims Submissions
    description: Volume of securities claims submitted and managed through EpiqFiling.
    apis:
      - EpiqFiling Claims API
    notes: Costs tied to filing window duration and total claim counts.

  - name: Support Tier Usage
    description: Escalated incidents (P1/P2) triggering 24/7 support response may carry additional costs depending on contract terms.
    notes: Included in paid production contracts; not available under trial services.

costOptimization:
  - strategy: Negotiate volume tiers
    description: Request tiered pricing for high-volume AACER API calls and eDiscovery data to lower per-unit costs as usage scales.
  - strategy: Monitor SLA credits
    description: Track uptime monthly and submit credit claims within 7 days of incidents to recover costs from any SLA breaches.
  - strategy: Evaluate trial before commit
    description: Use Epiq's trial services period to validate integration before committing to full paid production contracts.
  - strategy: Consolidate service lines
    description: Bundling AACER, eDiscovery, and class action services under a single enterprise agreement may yield better pricing than individual service contracts.

serviceCreditFramework:
  description: Epiq provides service credits for SLA violations on paid production services.
  credits:
    - condition: Monthly uptime 99.0% - 99.49%
      credit: 10% of monthly fee
    - condition: Monthly uptime 95.0% - 98.99%
      credit: 25% of monthly fee
    - condition: Monthly uptime below 95.0%
      credit: 100% of monthly fee
    - condition: Missing P1 response time target
      credit: 15% of monthly fee
    - condition: Missing P2 response time target
      credit: 10% of monthly fee
  claimProcess:
    deadline: 7 calendar days from incident
    issuanceTiming: Within two billing cycles
    url: https://www.epiqglobal.com/en-us/service-level-agreement