specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: Exotel
providerId: exotel
created: '2026-07-12'
modified: '2026-07-12'
reconciled: false
tags:
- Cloud Telephony
- Voice
- SMS
- CPaaS
- India
- Plans
description: >-
  Exotel sells its cloud communication suite as prepaid bundles plus
  usage-based consumption. Purchases are held as credits (1 credit = 1 INR)
  that are drawn down across voice minutes, SMS, and WhatsApp, on top of
  monthly virtual-number rentals and per-seat agent fees. Business Phone
  System is offered as tiered prepaid bundles (commonly named Dabbler,
  Believer, Influencer) plus a custom Enterprise tier. Indian invoices add
  18% GST. Exact figures below are indicative from public pricing summaries
  and are NOT reconciled - verify on exotel.com/pricing.
notes: >-
  Pricing varies by region, number type, volume tier, and negotiated
  contract. The credit model means voice, SMS, and WhatsApp draw from a
  shared balance. Number rentals and activation fees are separate from usage.
  Reconcile all figures against the live pricing page before relying on them.
sources:
- https://exotel.com/pricing/
- https://exotel.com/pricing/business-phone-system/
- https://developer.exotel.com/docs/faqs/pricing-plans
plans:
- id: exotel-free-trial
  name: Free Trial
  type: trial
  description: >-
    7-day trial commonly bundled with ~500 credits (approx INR 500) to test
    voice, SMS, and number provisioning.
  entries:
  - label: Trial Credits
    name: trial_credits
    type: flat
    metric: credits
    limit: -1
    timeFrame: day
    geo: india
    unit: 1
    price: included (approx INR 500 in credits, 7 days)
    userMultiplied: false
  elements:
  - name: Voice Calls
  - name: SMS
  - name: Test Virtual Number
- id: exotel-prepaid-bundle
  name: Prepaid Bundle (Business Phone System)
  type: paid
  description: >-
    Tiered prepaid bundles (e.g. Dabbler / Believer / Influencer) that load a
    credit balance drawn down by usage, with entry pricing reported around
    INR 9,999. Includes core voice, IVR/call-flow, SMS, and number features.
  entries:
  - label: Prepaid Credits
    name: prepaid_credits
    type: prepaid
    metric: credits
    limit: -1
    timeFrame: month
    geo: india
    unit: 1
    price: from ~INR 9,999 (indicative; 1 credit = INR 1)
    userMultiplied: false
  - label: Additional Agent Seat
    name: agent_seat
    type: flat
    metric: seat
    limit: -1
    timeFrame: month
    geo: india
    unit: 1
    price: ~INR 199/seat/month (or ~INR 1,200/month flat for unlimited agents)
    userMultiplied: true
  elements:
  - name: Programmable Voice
  - name: IVR / Call Flows
  - name: SMS
  - name: Call Recording
  - name: Number Rental (separate)
- id: exotel-usage
  name: Usage (Pay per Use)
  type: usage
  description: >-
    Consumption charges drawn from the credit balance - per-minute voice and
    per-SMS - plus recurring virtual-number rentals and one-time activation
    fees. Toll-free numbers carry higher activation and per-minute inbound
    charges.
  entries:
  - label: SMS
    name: sms_usage
    type: usage
    metric: messages
    limit: -1
    timeFrame: month
    geo: india
    unit: 1
    price: from ~INR 0.18/SMS at volume (indicative)
    userMultiplied: false
  - label: Voice Minutes
    name: voice_usage
    type: usage
    metric: minutes
    limit: -1
    timeFrame: month
    geo: india
    unit: 1
    price: per-minute, rate by number type and destination (see pricing page)
    userMultiplied: false
  - label: Virtual Number Rental
    name: number_rental
    type: flat
    metric: number
    limit: -1
    timeFrame: month
    geo: india
    unit: 1
    price: one-time activation + monthly rental (varies by number type)
    userMultiplied: false
  elements:
  - name: Per-Minute Voice
  - name: Per-SMS Messaging
  - name: WhatsApp (conversation-based + platform fee)
  - name: Number Rental
- id: exotel-enterprise
  name: Enterprise / Custom
  type: enterprise
  description: >-
    Custom contract for high-volume contact centers with negotiated rates,
    dedicated numbers/channels, SLAs, and support.
  entries:
  - label: Enterprise Agreement
    name: enterprise
    type: flat
    metric: contract
    limit: -1
    timeFrame: year
    geo: global
    unit: 1
    price: contact sales
    userMultiplied: false
  elements:
  - name: Custom Volume Pricing
  - name: Dedicated Numbers and Channels
  - name: SLAs and Support
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com