slug: fini
provider: Fini
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 2
edges:
- tag: Articles
  spec_file: fini-articles-api-openapi.yml
  capability_id: BC-430.40
  capability_id_l1: BC-430
  capability_name: Self-Service Management
  confidence: 0.8
  evidence: '"Create a live article or draft article", "Publish a draft article", "Move an article into
    a different folder"; paths /hc-articles (help-centre articles)'
  reason: Full lifecycle management of help-centre articles backing an AI support agent — this is knowledge
    base / self-service content for customer support. Could alternatively be read as general Knowledge
    Management, but the help-centre support context points to self-service.
- tag: Conversations
  spec_file: fini-conversations-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.8
  evidence: '"Read all Fini conversations for your workspace", "Send a message event into Fini and return
    the public events created" (generateAnswer)'
  reason: 'Customer support conversation records and answer generation for inbound support messages —
    inbound contact handling and resolution. Vendor context: "AI agent for enterprise customer support"
    resolving support tickets.'