generated: '2026-08-13'
method: searched
source: https://www.flint.com/docs/slas
versioning:
  scheme: uri-path
  current: v1
  base_url: https://app.tryflint.com/api/v1
  policy_url: null
  note: No published API versioning policy; v1 is the only version ever shipped.
deprecation:
  policy_url: null
  sunset_header: false
  note: >-
    No published deprecation or Sunset/Deprecation-header policy (RFC 8594).
    Flint publishes no API changelog either — see changelog/flint-changelog.yml.
sla:
  published: true
  url: https://www.flint.com/docs/slas
  uptime_target: 99.9%
  uptime_timeframe: during subscription term
  performance:
    - metric: Flint page load time
      target: "<=3 seconds (p95)"
      timeframe: measured monthly
      note: Continuously monitored; reported as monthly p95.
  downtime_definition: >-
    Any period over five (5) minutes where the Flint service returns 5xx
    responses. Excludes unavailability caused by customer-specific
    configuration logic.
  scheduled_maintenance: >-
    Planned maintenance performed outside business hours (Mon-Fri 9:00am-5:00pm
    Pacific), or communicated in writing at least 14 days ahead for downtime
    exceeding one day / 7 days ahead for downtime under one day.
  incident_response:
    - severity: Sev1
      definition: Complete service outage affecting all customers (5xx for >5 minutes; pages inaccessible).
      initial_response: "<1 hour"
      resolution: "<12 hours"
    - severity: Sev2
      definition: Major functionality impaired or significantly degraded performance.
      initial_response: "<4 hours"
      resolution: "<24 hours"
  support_hours: 9:00 AM - 5:00 PM Pacific, Monday-Friday, excluding U.S. federal holidays
  emergency_support: 24/7 monitoring and response for Sev1 and Sev2
  service_credits:
    offered: true
    cap: 10% of monthly fees
    issued_within_days: 90
    form: reduction in fees owed, applied monthly
    note: >-
      Credits are explicitly NOT the customer's sole and exclusive remedy, and
      are not construed as a penalty or liquidated damages.
  scope_note: >-
    The SLA is written against "the Flint Service" and Flint page availability.
    It does not carve out or separately commit to the Agent Tasks API or the
    hosted MCP endpoint.
status_page:
  url: https://www.flint.com/status
  provider: Atlassian Statuspage
  canonical_host: https://flint1.statuspage.io
  api: https://flint1.statuspage.io/api/v2/summary.json
  feeds:
    - https://flint1.statuspage.io/history.atom
    - https://flint1.statuspage.io/history.rss
  components:
    - API
    - Page Builder
    - Hosting
  observed:
    checked: '2026-08-13'
    indicator: none
    description: All Systems Operational
    incidents_open: 0
    page_updated_at: '2026-06-09T01:58:55.978Z'
  subscriptions: [email, slack, atom, rss]
  ownership_note: >-
    https://www.flint.com/status 302s to https://flint1.statuspage.io
    (page id wqj5t9mymbgg) and its components are Flint-specific (API, Page
    Builder, Hosting). The similarly-named https://flint.statuspage.io is a
    DIFFERENT, unrelated page — its components are Statuspage sample data
    ("Its a coolio API", "Management Portal (example)") created in 2020, years
    before Flint Technologies existed. Only the flint1 page is Flint's.
deprecated_operations: []
cross_links:
  changelog: changelog/flint-changelog.yml
  conventions: conventions/flint-conventions.yml