name: Folk FinOps
description: >
  FinOps Framework 1.0 FOCUS-aligned cost and usage model for the Folk CRM
  API. Folk charges per seat (user/member) per month on a subscription basis.
  API access is gated to Premium and Enterprise plans. Usage-based consumable
  limits (enrichments, AI magic fields, messages) vary by plan and reset
  monthly.
specificationVersion: "1.0"
provider: Folk
serviceCategory: CRM / Contact Management
billingModel: per-seat subscription
currency: USD
costAllocation:
  - dimension: Plan tier
    values:
      - Standard
      - Premium
      - Enterprise
  - dimension: Billing period
    values:
      - monthly
      - annual
  - dimension: Members (seats)
    description: Unlimited members on all plans; each seat billed at the plan rate.
skus:
  - id: folk-standard-monthly
    name: Folk Standard (Monthly)
    unitPrice: 30.00
    unit: user/month
    billingPeriod: monthly
    apiAccess: false
  - id: folk-standard-annual
    name: Folk Standard (Annual)
    unitPrice: 24.00
    unit: user/month
    billingPeriod: annual
    apiAccess: false
  - id: folk-premium-monthly
    name: Folk Premium (Monthly)
    unitPrice: 60.00
    unit: user/month
    billingPeriod: monthly
    apiAccess: true
  - id: folk-premium-annual
    name: Folk Premium (Annual)
    unitPrice: 48.00
    unit: user/month
    billingPeriod: annual
    apiAccess: true
  - id: folk-enterprise-monthly
    name: Folk Enterprise (Monthly)
    unitPrice: 100.00
    unit: user/month
    billingPeriod: monthly
    note: Starting price; custom billing available
    apiAccess: true
  - id: folk-enterprise-annual
    name: Folk Enterprise (Annual)
    unitPrice: 80.00
    unit: user/month
    billingPeriod: annual
    note: Starting price; custom billing available
    apiAccess: true
consumables:
  - name: Email Enrichment Credits
    description: Monthly credits for enriching contact email addresses.
    resetPeriod: monthly
    limits:
      Standard: 500
      Premium: 1000
      Enterprise: custom
  - name: Magic Fields (AI)
    description: AI-powered field auto-fill operations per month.
    resetPeriod: monthly
    limits:
      Standard: 2000
      Premium: 5000
      Enterprise: custom
  - name: Messages
    description: Outbound messages (email campaigns/sequences) per member per month.
    resetPeriod: monthly
    limits:
      Standard: 2000
      Premium: 5000
      Enterprise: custom
  - name: Account Sync
    description: Number of external account/inbox connections per member.
    limits:
      Standard: 1
      Premium: 5
      Enterprise: custom
  - name: Custom Domains
    description: Number of custom sending domains for email.
    limits:
      Standard: 1
      Premium: 3
      Enterprise: custom
costOptimization:
  - recommendation: Choose annual billing to save 20% over monthly rates on all plan tiers.
  - recommendation: >
      API access requires the Premium plan ($48/user/month annual). Teams that
      only need API integrations should count only the users who need workspace
      access, not all developers.
  - recommendation: >
      Monitor consumable usage (enrichments, magic fields, messages) against
      plan limits monthly to avoid hitting caps that would block automation
      workflows mid-cycle. Upgrade to Enterprise for custom limits if regularly
      hitting Premium caps.
  - recommendation: >
      For large workspaces, negotiate Enterprise custom billing to get volume
      discounts on per-seat pricing.
observability:
  rateLimitHeaders:
    - X-RateLimit-Limit
    - X-RateLimit-Remaining
    - X-RateLimit-Reset
  retryAfterHeader: Retry-After
  rateLimitPerMinute: 600