specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Forethought
providerId: forethought
created: '2026-05-24'
modified: '2026-05-24'
reconciled: false
tags:
  - FinOps
  - Cost Management
  - AI
  - Customer Support
description: |
  FOCUS-aligned FinOps definition for Forethought's generative AI customer-
  support platform. Forethought uses contracted enterprise subscription
  pricing (annual contracts, tier-based) negotiated through Sales. Forethought
  does not publish per-seat, per-conversation, or per-token rate cards on its
  website, so cost allocation must be reconciled against invoices and the
  contracted plan tier (Basic, Professional, Enterprise) plus any add-ons
  (Assist, Agent QA, Forethought for Slack).
sources:
  - https://forethought.ai/pricing
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Forethought
serviceCategory: AI and Machine Learning
billingModel:
  pricingCategory: Subscription
  billingFrequency: Annual
  billingCurrency: USD
  chargeCategories:
    - Subscription
    - Usage
    - Adjustment
    - Credit
  primaryUnit: contract
  secondaryUnits:
    - resolution
    - conversation
    - ticket
    - brand
    - rubric
    - triage_model
focusColumns:
  ServiceName: Forethought
  ServiceCategory: AI and Machine Learning
  ProviderName: Forethought
  PublisherName: Forethought
  InvoiceIssuerName: Forethought
  PricingCategory: Subscription
  PricingUnit: contract
  BillingCurrency: USD
meters:
  - name: solve_resolutions
    unit: resolution
    aggregation: sum
    dimensions:
      - brand
      - channel
      - workflow_id
  - name: triage_predictions
    unit: prediction
    aggregation: sum
    dimensions:
      - triage_model
  - name: assist_replies
    unit: reply
    aggregation: sum
    dimensions:
      - agent
      - brand
  - name: agent_qa_reviews
    unit: review
    aggregation: sum
    dimensions:
      - rubric
notes:
  - Forethought publishes ROI metrics (15x average ROI, 55% reduction in first response time, up to 98% resolution rate) but no public unit pricing.
  - Customers should request the order form line items to map subscription cost across Solve, Triage, Discover, Assist, and Agent QA for FinOps allocation.