specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: Forethought
providerId: forethought
created: '2026-05-24'
modified: '2026-05-24'
reconciled: false
tags:
  - AI
  - Customer Support
  - Generative AI
  - SupportGPT
description: |
  Plan tiers for Forethought's generative AI customer-support platform. Exact
  monetary pricing is not published; customers must contact Sales for a quote.
  The Forethought API (Solve API, Triage API) is only included on the
  Enterprise plan.
sources:
  - https://forethought.ai/pricing
  - https://forethought.ai/platform
plans:
  - id: forethought-basic
    name: Basic
    type: tier
    description: Enhance your efficiency with AI.
    entries:
      - label: Contact Sales for pricing
        name: contact_sales
        type: contact
        metric: contact
        timeFrame: month
        geo: global
        unit: 1
        price: Contact
        userMultiplied: false
    elements:
      - name: AI agent for chat
      - name: Autoflows and custom actions
      - name: Insights dashboard
      - name: Ready-to-use ticket triage models
      - name: CSAT collection
      - name: Security and compliance
  - id: forethought-professional
    name: Professional
    type: tier
    description: Elevate your support capabilities (most popular).
    entries:
      - label: Contact Sales for pricing
        name: contact_sales
        type: contact
        metric: contact
        timeFrame: month
        geo: global
        unit: 1
        price: Contact
        userMultiplied: false
    elements:
      - name: Everything in Basic
      - name: Omnichannel AI agent
      - name: AI agents for multiple brands (2 brands)
      - name: Advanced ticket insights
      - name: AI conversation insights
      - name: Custom ticket triage models (3 models)
      - name: Multilingual support
      - name: AI QA (1 rubric)
  - id: forethought-enterprise
    name: Enterprise
    type: tier
    description: The complete AI support solution. Includes the Forethought API.
    entries:
      - label: Contact Sales for pricing
        name: contact_sales
        type: contact
        metric: contact
        timeFrame: month
        geo: global
        unit: 1
        price: Contact
        userMultiplied: false
    elements:
      - name: Everything in Professional
      - name: Forethought API (Solve API and Triage API access)
      - name: Knowledge-base gap detection and article creation
      - name: Autoflow gap detection and generation
      - name: AI agents for multiple brands (20 brands)
      - name: Custom ticket triage models (6 models)
      - name: AI QA (5 rubrics)
      - name: Advanced security and compliance
      - name: Advanced support
  - id: forethought-assist-addon
    name: Assist (Add-On)
    type: addon
    description: Agentic AI copilot for human agents.
    entries:
      - label: Contact Sales for pricing
        name: contact_sales
        type: contact
        metric: contact
        timeFrame: month
        geo: global
        unit: 1
        price: Contact
        userMultiplied: false
    elements:
      - name: Ticket summaries
      - name: Resolution guidance
      - name: AI-generated replies
  - id: forethought-agent-qa-addon
    name: Agent QA (Add-On)
    type: addon
    description: Automated quality reviews of agent interactions.
    entries:
      - label: Contact Sales for pricing
        name: contact_sales
        type: contact
        metric: contact
        timeFrame: month
        geo: global
        unit: 1
        price: Contact
        userMultiplied: false
    elements:
      - name: Automated quality reviews (5-20 rubrics)
      - name: Performance dashboards
      - name: Customizable QA framework
  - id: forethought-for-slack-addon
    name: Forethought for Slack (Add-On)
    type: addon
    description: Internal knowledge access via Slack.
    entries:
      - label: Contact Sales for pricing
        name: contact_sales
        type: contact
        metric: contact
        timeFrame: month
        geo: global
        unit: 1
        price: Contact
        userMultiplied: false
    elements:
      - name: Company knowledge-base access from Slack
      - name: Department enablement