generated: '2026-07-15' method: generated source: openapi/freshchat-openapi.yml description: Recommended x-agentic-access execution contracts, classified heuristically from the OpenAPI. A governance starting point for exposing this API to AI agents — review and bind audience per deployment. See research/curity/agentic-governance/. summary: operations: 31 by_action_class: connected: 17 acting: 14 by_consequence: read: 17 write: 12 physical: 2 human_in_the_loop_required: 0 operations: - path: /accounts/configuration method: get operationId: getAccountConfiguration x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /users method: get operationId: listUsers x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /users method: post operationId: createUser x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /users/fetch method: post operationId: fetchUsers x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /users/{user_id} method: get operationId: getUser x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /users/{user_id} method: put operationId: updateUser x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /users/{user_id} method: delete operationId: deleteUser x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /users/{user_id}/conversations method: get operationId: listUserConversations x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /conversations method: post operationId: createConversation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /conversations/{conversation_id} method: get operationId: getConversation x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /conversations/{conversation_id} method: put operationId: updateConversation x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /conversations/{conversation_id}/messages method: get operationId: listMessages x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /conversations/{conversation_id}/messages method: post operationId: sendMessage x-agentic-access: action-class: acting consequence: physical subject: required audience: null token: max-ttl: 300 exchange: true purpose-required: true escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /conversations/fields method: get operationId: listConversationFields x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /files/upload method: post operationId: uploadFile x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /images/upload method: post operationId: uploadImage x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /agents method: get operationId: listAgents x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /agents method: post operationId: createAgent x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /agents/{agent_id} method: get operationId: getAgent x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /agents/{agent_id} method: put operationId: updateAgent x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /agents/{agent_id} method: delete operationId: deleteAgent x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /agents/status method: get operationId: listAgentStatuses x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /groups method: get operationId: listGroups x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /channels method: get operationId: listChannels x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /roles method: get operationId: listRoles x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /outbound-messages/whatsapp method: post operationId: sendOutboundWhatsAppMessage x-agentic-access: action-class: acting consequence: physical subject: required audience: null token: max-ttl: 300 exchange: true purpose-required: true escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /outbound-messages method: get operationId: listOutboundMessages x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /csat/{conversation_id} method: post operationId: createCsatRating x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /metrics/historical method: get operationId: getHistoricalMetrics x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /metrics/instant method: get operationId: getInstantMetrics x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /business-hours/within-bh method: get operationId: getWithinBusinessHours x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none