aid: freshchat
name: Freshchat
description: >-
  Freshchat is Freshworks' modern messaging and customer engagement platform
  that enables sales and support teams to converse with customers across web,
  mobile, WhatsApp, Facebook Messenger, Instagram, Apple Business Chat, and
  email. The Freshchat REST API provides programmatic access to agents, users,
  conversations, messages, channels, bots, and reports for building custom
  integrations and workflow automations. Authentication uses Bearer API tokens
  generated from the Freshchat admin console.
type: Index
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
tags:
  - Customer Messaging
  - Live Chat
  - Customer Support
  - Conversational Engagement
  - Omnichannel Messaging
  - Chatbots
  - Freshworks
url: >-
  https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.19'
apis:
  - aid: freshchat:rest-api
    name: Freshchat REST API
    description: >-
      REST API for managing agents, users, conversations, messages, channels,
      groups, roles, and reports in Freshchat. Each account has a unique base
      URL of the form https://<account-name>.freshchat.com/v2/. Authentication
      uses Bearer API tokens generated by an admin in the Freshchat admin
      console.
    humanURL: https://developers.freshchat.com/api/
    baseURL: https://api.freshchat.com/v2
    tags:
      - Messaging
      - Conversations
      - Agents
      - Users
      - Channels
      - Bots
      - Reports
    properties:
      - type: Documentation
        url: https://developers.freshchat.com/api/
      - type: Developer Portal
        url: https://developers.freshchat.com
      - type: Web SDK
        url: https://developers.freshchat.com/web-sdk/
      - type: Mobile SDK
        url: https://developers.freshchat.com/mobile-sdk/
common:
  - type: Website
    url: https://www.freshworks.com/live-chat-software/
  - type: Documentation
    url: https://developers.freshchat.com/api/
  - type: Developer Portal
    url: https://developers.freshchat.com
  - type: Pricing
    url: https://www.freshworks.com/live-chat-software/pricing/
  - type: Sign Up
    url: https://www.freshworks.com/live-chat-software/signup/
  - type: Support
    url: https://support.freshchat.com
  - type: LinkedIn
    url: https://www.linkedin.com/company/freshworks-inc
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com