{
  "opencollection": "1.0.0",
  "info": {
    "name": "Freshdesk REST Agents API",
    "version": "2.0"
  },
  "request": {
    "auth": {
      "type": "basic",
      "username": "{{username}}",
      "password": "{{password}}"
    }
  },
  "items": [
    {
      "info": {
        "name": "Agents",
        "type": "folder"
      },
      "items": [
        {
          "info": {
            "name": "List all agents",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "https://{domain}.freshdesk.com/api/v2/agents",
            "params": [
              {
                "name": "page",
                "value": "",
                "type": "query",
                "description": "Page number for paginated results."
              },
              {
                "name": "per_page",
                "value": "",
                "type": "query",
                "description": "Number of results per page (max 100)."
              },
              {
                "name": "email",
                "value": "",
                "type": "query",
                "description": "Filter agents by email address."
              },
              {
                "name": "phone",
                "value": "",
                "type": "query",
                "description": "Filter agents by phone number."
              },
              {
                "name": "mobile",
                "value": "",
                "type": "query",
                "description": "Filter agents by mobile number."
              },
              {
                "name": "state",
                "value": "",
                "type": "query",
                "description": "Filter agents by state."
              }
            ]
          },
          "docs": "Retrieves a paginated list of agents. Agents can be filtered by email, phone, mobile, or state."
        },
        {
          "info": {
            "name": "View an agent",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "https://{domain}.freshdesk.com/api/v2/agents/:agent_id",
            "params": [
              {
                "name": "agent_id",
                "value": "",
                "type": "path",
                "description": "Unique identifier of the agent."
              }
            ]
          },
          "docs": "Retrieves the details of a specific agent by ID."
        },
        {
          "info": {
            "name": "Update an agent",
            "type": "http"
          },
          "http": {
            "method": "PUT",
            "url": "https://{domain}.freshdesk.com/api/v2/agents/:agent_id",
            "params": [
              {
                "name": "agent_id",
                "value": "",
                "type": "path",
                "description": "Unique identifier of the agent."
              }
            ],
            "body": {
              "type": "json",
              "data": "{}"
            }
          },
          "docs": "Updates the properties of an existing agent."
        },
        {
          "info": {
            "name": "Delete an agent",
            "type": "http"
          },
          "http": {
            "method": "DELETE",
            "url": "https://{domain}.freshdesk.com/api/v2/agents/:agent_id",
            "params": [
              {
                "name": "agent_id",
                "value": "",
                "type": "path",
                "description": "Unique identifier of the agent."
              }
            ]
          },
          "docs": "Deletes an agent from the helpdesk. The agent's tickets will need to be reassigned."
        }
      ]
    }
  ],
  "bundled": true
}