name: Freshdesk
aid: freshdesk
deliveryModel:
  model: unknown
  open_source: false
  commercial: false
  callable_host: true
  label: Delivery model not determined — needs a product licence on record
  confidence: low
  source:
  - openapi
  generated: '2026-08-28'
  method: derived
specificationVersion: '0.23'
accessModel:
  pricing: freemium
  onboarding: self-serve
  trial: false
  try_now: true
  public: false
  label: Freemium · Self-serve signup
  confidence: medium
  source:
  - plans
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/freshdesk.png
url: https://raw.githubusercontent.com/api-evangelist/freshdesk/refs/heads/main/apis.yml
apis:
- aid: freshdesk:webhook-api
  name: Freshdesk Webhook API
  tags:
  - Automation
  - Customer-Support
  - Event
  - Notification
  - Webhook
  tags_raw:
  - Automation
  - Customer Support
  - Events
  - Notifications
  - Webhooks
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://api.example.com
  humanURL: https://support.freshdesk.com/support/solutions/folders/272646
  properties:
  - url: https://support.freshdesk.com/support/solutions/folders/272646
    type: Documentation
  - url: asyncapi/freshdesk-webhook-api-asyncapi.yml
    type: AsyncAPI
  description: >-
    The Freshdesk Webhook API enables real-time communication between Freshdesk and external systems by
    sending HTTP POST requests when specific events occur within the helpdesk. Webhooks can be triggered
    by ticket creation, updates, status changes, and other support events, allowing developers to build
    event-driven integrations without polling the REST API.
- aid: freshdesk:app-sdk
  name: Freshdesk App SDK
  tags:
  - Application
  - Extensions
  - Marketplace
  - Plugins
  - SDK
  tags_raw:
  - Apps
  - Extensions
  - Marketplace
  - Plugins
  - SDK
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://api.example.com
  humanURL: https://developers.freshdesk.com/
  properties:
  - url: https://developers.freshdesk.com/
    type: Documentation
  - url: https://developers.freshworks.com/docs/app-sdk/v3.0/support_ticket/rest-apis/
    type: Documentation
  description: >-
    The Freshdesk App SDK allows developers to build custom applications that extend the functionality
    of the Freshdesk helpdesk platform. Backed by a Platform-as-a-Service infrastructure that includes
    a data store and serverless runtimes, the SDK provides tools for creating front-end interfaces using
    the Crayons component library and server-side logic through serverless apps.
- aid: freshdesk:freshdesk-agents-api
  name: freshdesk Agents API
  description: Manage support agents and their properties.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Agents
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-agents-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-business-hours-api
  name: freshdesk Business Hours API
  description: Manage business hour schedules used in SLA calculations.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Business Hours
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-business-hours-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-companies-api
  name: freshdesk Companies API
  description: Manage companies (organizations) associated with contacts.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Companies
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-companies-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-contacts-api
  name: freshdesk Contacts API
  description: Manage contacts (end users) who submit support tickets.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-contacts-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-conversations-api
  name: freshdesk Conversations API
  description: Manage replies, notes, and conversation threads on tickets.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-conversations-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-email-configs-api
  name: freshdesk Email Configs API
  description: Manage email mailbox configurations for the helpdesk.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Email Configs
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-email-configs-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-groups-api
  name: freshdesk Groups API
  description: Manage agent groups for ticket assignment and routing.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Group
  tags_raw:
  - Groups
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-groups-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-products-api
  name: freshdesk Products API
  description: Manage products to categorize tickets by product line.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Product
  tags_raw:
  - Products
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-products-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-roles-api
  name: freshdesk Roles API
  description: Manage roles that define agent permissions.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Roles
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-roles-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-satisfaction-ratings-api
  name: freshdesk Satisfaction Ratings API
  description: View customer satisfaction survey ratings on tickets.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Satisfaction Ratings
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-satisfaction-ratings-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-search-api
  name: freshdesk Search API
  description: Search across tickets, contacts, and companies using query syntax.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Search
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-search-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-sla-policies-api
  name: freshdesk SLA Policies API
  description: Manage service level agreement policies for ticket response and resolution times.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - SLA Policies
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-sla-policies-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-solutions-api
  name: freshdesk Solutions API
  description: Manage knowledge base solution categories, folders, and articles.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Solutions
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-solutions-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-tickets-api
  name: freshdesk Tickets API
  description: >-
    Manage support tickets including creation, updates, bulk operations, merging, and lifecycle management.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Tickets
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-tickets-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-time-entries-api
  name: freshdesk Time Entries API
  description: Track time spent on tickets by agents.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Time Entries
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-time-entries-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
common:
- type: AgenticAccess
  url: agentic-access/freshdesk-agentic-access.yml
- type: DomainSecurity
  url: security/freshdesk-domain-security.yml
- type: Authentication
  url: authentication/freshdesk-authentication.yml
- type: GitHubOrganization
  url: https://github.com/freshdesk
- type: LinkedIn
  url: https://www.linkedin.com/showcase/freshdesk
- type: JSONLD
  url: json-ld/freshdesk-context.jsonld
- type: JSONSchema
  url: json-schema/freshdesk-ticket-schema.json
modified: '2026-05-19'
description: Freshdesk API.