{
  "@context": {
    "@version": 1.1,
    "freshdesk": "https://developers.freshdesk.com/api/ns#",
    "schema": "https://schema.org/",
    "xsd": "http://www.w3.org/2001/XMLSchema#",
    "dcterms": "http://purl.org/dc/terms/",

    "Ticket": {
      "@id": "freshdesk:Ticket",
      "@context": {
        "subject": "freshdesk:subject",
        "description": "schema:description",
        "status": "freshdesk:status",
        "priority": "freshdesk:priority",
        "source": "freshdesk:source",
        "type": "freshdesk:ticketType",
        "requester": {
          "@id": "freshdesk:requester",
          "@type": "@id"
        },
        "responder": {
          "@id": "freshdesk:responder",
          "@type": "@id"
        },
        "group": {
          "@id": "freshdesk:group",
          "@type": "@id"
        },
        "product": {
          "@id": "freshdesk:product",
          "@type": "@id"
        },
        "company": {
          "@id": "freshdesk:company",
          "@type": "@id"
        },
        "tags": "schema:keywords",
        "dueBy": {
          "@id": "freshdesk:dueBy",
          "@type": "xsd:dateTime"
        },
        "firstResponseDueBy": {
          "@id": "freshdesk:firstResponseDueBy",
          "@type": "xsd:dateTime"
        },
        "createdAt": {
          "@id": "dcterms:created",
          "@type": "xsd:dateTime"
        },
        "updatedAt": {
          "@id": "dcterms:modified",
          "@type": "xsd:dateTime"
        },
        "ticketUrl": {
          "@id": "schema:url",
          "@type": "@id"
        }
      }
    },

    "Contact": {
      "@id": "freshdesk:Contact",
      "@context": {
        "name": "schema:name",
        "email": "schema:email",
        "phone": "schema:telephone",
        "mobile": "freshdesk:mobile",
        "address": "schema:address",
        "jobTitle": "schema:jobTitle",
        "language": "schema:knowsLanguage",
        "timeZone": "freshdesk:timeZone",
        "company": {
          "@id": "schema:worksFor",
          "@type": "@id"
        },
        "twitterId": "freshdesk:twitterId",
        "active": "freshdesk:active",
        "tags": "schema:keywords",
        "createdAt": {
          "@id": "dcterms:created",
          "@type": "xsd:dateTime"
        },
        "updatedAt": {
          "@id": "dcterms:modified",
          "@type": "xsd:dateTime"
        }
      }
    },

    "Company": {
      "@id": "freshdesk:Company",
      "@context": {
        "name": "schema:name",
        "description": "schema:description",
        "domains": "freshdesk:domains",
        "industry": "schema:industry",
        "healthScore": "freshdesk:healthScore",
        "accountTier": "freshdesk:accountTier",
        "renewalDate": {
          "@id": "freshdesk:renewalDate",
          "@type": "xsd:dateTime"
        },
        "createdAt": {
          "@id": "dcterms:created",
          "@type": "xsd:dateTime"
        },
        "updatedAt": {
          "@id": "dcterms:modified",
          "@type": "xsd:dateTime"
        }
      }
    },

    "Agent": {
      "@id": "freshdesk:Agent",
      "@context": {
        "contact": {
          "@id": "freshdesk:agentContact",
          "@type": "@id"
        },
        "available": "freshdesk:available",
        "occasional": "freshdesk:occasional",
        "ticketScope": "freshdesk:ticketScope",
        "groups": {
          "@id": "freshdesk:groups",
          "@type": "@id",
          "@container": "@set"
        },
        "roles": {
          "@id": "freshdesk:roles",
          "@type": "@id",
          "@container": "@set"
        },
        "signature": "freshdesk:signature",
        "createdAt": {
          "@id": "dcterms:created",
          "@type": "xsd:dateTime"
        },
        "updatedAt": {
          "@id": "dcterms:modified",
          "@type": "xsd:dateTime"
        }
      }
    },

    "Group": {
      "@id": "freshdesk:Group",
      "@context": {
        "name": "schema:name",
        "description": "schema:description",
        "agents": {
          "@id": "freshdesk:agents",
          "@type": "@id",
          "@container": "@set"
        },
        "businessHours": {
          "@id": "freshdesk:businessHours",
          "@type": "@id"
        },
        "autoTicketAssign": "freshdesk:autoTicketAssign",
        "createdAt": {
          "@id": "dcterms:created",
          "@type": "xsd:dateTime"
        },
        "updatedAt": {
          "@id": "dcterms:modified",
          "@type": "xsd:dateTime"
        }
      }
    },

    "Conversation": {
      "@id": "freshdesk:Conversation",
      "@context": {
        "body": "freshdesk:body",
        "incoming": "freshdesk:incoming",
        "private": "freshdesk:private",
        "user": {
          "@id": "freshdesk:user",
          "@type": "@id"
        },
        "ticket": {
          "@id": "freshdesk:ticket",
          "@type": "@id"
        },
        "attachments": {
          "@id": "freshdesk:attachments",
          "@container": "@set"
        },
        "createdAt": {
          "@id": "dcterms:created",
          "@type": "xsd:dateTime"
        },
        "updatedAt": {
          "@id": "dcterms:modified",
          "@type": "xsd:dateTime"
        }
      }
    },

    "SolutionArticle": {
      "@id": "freshdesk:SolutionArticle",
      "@context": {
        "title": "schema:headline",
        "description": "schema:articleBody",
        "folder": {
          "@id": "freshdesk:folder",
          "@type": "@id"
        },
        "category": {
          "@id": "freshdesk:category",
          "@type": "@id"
        },
        "status": "freshdesk:publicationStatus",
        "tags": "schema:keywords",
        "hits": "schema:interactionCount",
        "createdAt": {
          "@id": "dcterms:created",
          "@type": "xsd:dateTime"
        },
        "updatedAt": {
          "@id": "dcterms:modified",
          "@type": "xsd:dateTime"
        }
      }
    },

    "Product": {
      "@id": "freshdesk:Product",
      "@context": {
        "name": "schema:name",
        "description": "schema:description",
        "createdAt": {
          "@id": "dcterms:created",
          "@type": "xsd:dateTime"
        },
        "updatedAt": {
          "@id": "dcterms:modified",
          "@type": "xsd:dateTime"
        }
      }
    }
  }
}