openapi: 3.1.0
info:
  title: Freshdesk REST Agents Business Hours API
  description: The Freshdesk REST API (v2) provides programmatic access to helpdesk data and operations within Freshdesk, a customer support platform by Freshworks. It exposes endpoints for managing tickets, contacts, companies, agents, groups, conversations, products, email configurations, SLA policies, business hours, time entries, satisfaction ratings, solution categories, solution folders, solution articles, and more. The API uses JSON for request and response payloads, supports API key-based authentication, and follows RESTful conventions for CRUD operations.
  version: '2.0'
  contact:
    name: Freshdesk Support
    url: https://support.freshdesk.com/
  termsOfService: https://www.freshworks.com/terms/
servers:
- url: https://{domain}.freshdesk.com/api/v2
  description: Freshdesk Production Server
  variables:
    domain:
      default: yourdomain
      description: Your Freshdesk subdomain, e.g. if your helpdesk URL is acme.freshdesk.com, use acme.
security:
- basicAuth: []
tags:
- name: Business Hours
  description: Manage business hour schedules used in SLA calculations.
paths:
  /business_hours:
    get:
      operationId: listBusinessHours
      summary: List all business hours
      description: Retrieves a list of all business hour schedules.
      tags:
      - Business Hours
      responses:
        '200':
          description: Successfully retrieved business hours.
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/BusinessHour'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /business_hours/{business_hour_id}:
    get:
      operationId: getBusinessHour
      summary: View a business hour schedule
      description: Retrieves the details of a specific business hour schedule by ID.
      tags:
      - Business Hours
      parameters:
      - $ref: '#/components/parameters/businessHourId'
      responses:
        '200':
          description: Successfully retrieved business hour schedule.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BusinessHour'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
components:
  responses:
    Unauthorized:
      description: Authentication failed or credentials were not provided.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    NotFound:
      description: The requested resource was not found.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  schemas:
    BusinessHour:
      type: object
      properties:
        id:
          type: integer
          format: int64
          description: Unique identifier of the business hour schedule.
        name:
          type: string
          description: Name of the business hour schedule.
        description:
          type: string
          nullable: true
          description: Description of the business hour schedule.
        is_default:
          type: boolean
          description: Whether this is the default business hour schedule.
        time_zone:
          type: string
          description: Time zone of the business hours, e.g. America/New_York.
        business_hours:
          type: object
          additionalProperties: true
          description: Day-by-day business hour configuration with start and end times.
        created_at:
          type: string
          format: date-time
          description: Timestamp when the schedule was created.
        updated_at:
          type: string
          format: date-time
          description: Timestamp when the schedule was last updated.
    Error:
      type: object
      properties:
        description:
          type: string
          description: Human-readable error description.
        errors:
          type: array
          items:
            type: object
            properties:
              field:
                type: string
                description: Field that caused the error.
              message:
                type: string
                description: Error message for the field.
              code:
                type: string
                description: Error code.
  parameters:
    businessHourId:
      name: business_hour_id
      in: path
      required: true
      description: Unique identifier of the business hour schedule.
      schema:
        type: integer
        format: int64
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: Freshdesk uses API key-based authentication. Pass your API key as the username with any string (e.g. X) as the password using HTTP Basic Authentication.
externalDocs:
  description: Freshdesk API Documentation
  url: https://developers.freshdesk.com/api/