slug: freshsales
provider: Freshsales
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 4
edges:
- tag: Deals
  spec_file: freshsales-deals-api-openapi.yml
  capability_id: BC-410.30
  capability_id_l1: BC-410
  capability_name: Opportunity & Pipeline Management
  confidence: 0.88
  evidence: POST /deals  createDeal  Create deal; GET /deals/view/{view_id}  listDealsByView
  reason: Deal records in a sales CRM with pipeline views are the opportunity/deal lifecycle.
- tag: Contacts
  spec_file: freshsales-contacts-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.8
  evidence: POST /contacts/upsert  upsertContact; POST /contacts/bulk_upsert  bulkUpsertContacts
  reason: Maintenance of the customer/contact master record (create, upsert, bulk upsert, delete) in a
    CRM is customer data management.
- tag: Sales Accounts
  spec_file: freshsales-sales-accounts-api-openapi.yml
  capability_id: BC-410.20
  capability_id_l1: BC-410
  capability_name: Account Management
  confidence: 0.75
  evidence: POST /sales_accounts  createSalesAccount  Create sales account
  reason: Sales accounts in a sales CRM are the customer/company records sales teams manage; CRUD plus
    list-by-view supports account management. Alternative reading as customer data management keeps confidence
    moderate.
- tag: Products
  spec_file: freshsales-products-api-openapi.yml
  capability_id: BC-410.40
  capability_id_l1: BC-410
  capability_name: Quote & Configuration Management
  confidence: 0.7
  evidence: POST /cpq/products  createProduct  Create product
  reason: Product records under the CRM's CPQ namespace — these are sellable products maintained for quoting/configuration,
    so quote & configuration management is the closest fit. Some chance it is better read as generic product
    master data, hence moderate confidence.