aid: freshservice
name: Freshservice
description: >-
  Freshservice is Freshworks' cloud-based IT service management (ITSM) and
  enterprise service management platform, covering ticketing, problem, change
  and release management, asset and configuration management, and a
  self-service portal. The Freshservice REST API provides JSON-over-HTTP
  access to tickets, problems, changes, assets, agents, requesters, and the
  service catalog for ITSM automation and integration.
type: Index
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
tags:
  - ITSM
  - IT Service Management
  - Help Desk
  - Ticketing
  - Asset Management
  - Change Management
  - Freshworks
url: https://raw.githubusercontent.com/api-evangelist/freshservice/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.19'
apis:
  - aid: freshservice:itsm-api
    name: Freshservice API v2
    description: >-
      REST API providing JSON-over-HTTP access to tickets, conversations,
      problems, changes, releases, assets, software, agents, requesters,
      groups, the service catalog, and approvals. Uses HTTP Basic
      authentication with a personal API key.
    humanURL: https://api.freshservice.com/
    baseURL: https://<domain>.freshservice.com/api/v2
    tags:
      - Tickets
      - Assets
      - Changes
      - Problems
      - Service Catalog
    properties:
      - type: Documentation
        url: https://api.freshservice.com/
      - type: Developer Portal
        url: https://developer.freshservice.com/
common:
  - type: Website
    url: https://www.freshworks.com/freshservice/
  - type: Developer Portal
    url: https://developer.freshservice.com/
  - type: Documentation
    url: https://api.freshservice.com/
  - type: Sign Up
    url: https://www.freshworks.com/freshservice/signup/
  - type: Pricing
    url: https://www.freshworks.com/freshservice/pricing/
  - type: Support
    url: https://support.freshservice.com/
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com