slug: freshservice
provider: Freshservice
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 5
edges:
- tag: Changes
  spec_file: freshservice-changes-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.9
  evidence: 'POST /changes  createChange  Create change; vendor: ''problem, change and release management'''
  reason: ITIL change records — squarely IT Service Management (incident, problem, change).
- tag: Problems
  spec_file: freshservice-problems-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.9
  evidence: POST /problems  createProblem  Create problem
  reason: ITIL problem records in an ITSM platform — explicit match to IT Service Management (incident,
    problem, change).
- tag: Tickets
  spec_file: freshservice-tickets-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.9
  evidence: '"POST /tickets createTicket Create ticket" on the "Freshservice ITSM REST API v2" — "cloud-based
    IT service management (ITSM)" platform covering "ticketing, problem, change and release management"'
  reason: ITSM ticketing is incident/service request handling — IT Service Management.
- tag: Releases
  spec_file: freshservice-releases-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.8
  evidence: 'GET /releases  listReleases  List releases; vendor: ''change and release management'''
  reason: ITIL release records within ITSM, not software release engineering of a SaaS product; mapped
    to IT Service Management.
- tag: Requesters
  spec_file: freshservice-requesters-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.7
  evidence: POST /requesters  createRequester  Create requester
  reason: Requesters are the end-user records who raise service desk tickets; managing them underpins
    ITSM service delivery rather than HR employee records.