{
  "opencollection": "1.0.0",
  "info": {
    "name": "Freshworks Freshcaller Accounts Tickets API",
    "version": "1.0"
  },
  "request": {
    "auth": {
      "type": "apikey",
      "key": "X-Api-Auth",
      "value": "{{X-Api-Auth}}",
      "placement": "header"
    }
  },
  "items": [
    {
      "info": {
        "name": "Tickets",
        "type": "folder"
      },
      "items": [
        {
          "info": {
            "name": "List all tickets",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "https://{domain}.freshcaller.com/api/v1/tickets",
            "params": [
              {
                "name": "page",
                "value": "",
                "type": "query",
                "description": "Page number for pagination."
              },
              {
                "name": "per_page",
                "value": "",
                "type": "query",
                "description": "Number of results per page (max 100)."
              },
              {
                "name": "filter",
                "value": "",
                "type": "query",
                "description": "Pre-defined filter to apply. Options include new_and_my_open, watching, spam, deleted."
              },
              {
                "name": "requester_id",
                "value": "",
                "type": "query",
                "description": "Filter tickets by requester ID."
              },
              {
                "name": "email",
                "value": "",
                "type": "query",
                "description": "Filter tickets by requester email."
              },
              {
                "name": "updated_since",
                "value": "",
                "type": "query",
                "description": "Return tickets updated after this timestamp in UTC format."
              },
              {
                "name": "order_by",
                "value": "",
                "type": "query",
                "description": "Field to sort by."
              },
              {
                "name": "order_type",
                "value": "",
                "type": "query",
                "description": "Sort order direction."
              }
            ]
          },
          "docs": "Retrieves a list of all tickets in the helpdesk. Results can be filtered by various criteria including status, priority, and requester. Supports pagination with a default page size of 30."
        },
        {
          "info": {
            "name": "Create a ticket",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "https://{domain}.freshcaller.com/api/v1/tickets",
            "body": {
              "type": "json",
              "data": "{}"
            }
          },
          "docs": "Creates a new ticket in the helpdesk. Requires at least a subject, description, and requester identification (email, phone, or requester_id). Supports attachments and custom fields."
        },
        {
          "info": {
            "name": "View a ticket",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "https://{domain}.freshcaller.com/api/v1/tickets/:ticket_id",
            "params": [
              {
                "name": "ticket_id",
                "value": "",
                "type": "path",
                "description": "The ID of the ticket."
              },
              {
                "name": "include",
                "value": "",
                "type": "query",
                "description": "Include additional information in the response. Comma-separated values from conversations, requester, company, stats."
              }
            ]
          },
          "docs": "Retrieves the details of a specific ticket by its ID, including all ticket properties and custom fields."
        },
        {
          "info": {
            "name": "Update a ticket",
            "type": "http"
          },
          "http": {
            "method": "PUT",
            "url": "https://{domain}.freshcaller.com/api/v1/tickets/:ticket_id",
            "params": [
              {
                "name": "ticket_id",
                "value": "",
                "type": "path",
                "description": "The ID of the ticket."
              }
            ],
            "body": {
              "type": "json",
              "data": "{}"
            }
          },
          "docs": "Updates the properties of an existing ticket. Only the fields included in the request body will be updated."
        },
        {
          "info": {
            "name": "Delete a ticket",
            "type": "http"
          },
          "http": {
            "method": "DELETE",
            "url": "https://{domain}.freshcaller.com/api/v1/tickets/:ticket_id",
            "params": [
              {
                "name": "ticket_id",
                "value": "",
                "type": "path",
                "description": "The ID of the ticket."
              }
            ]
          },
          "docs": "Soft-deletes a ticket by moving it to the trash. The ticket can be restored later using the restore endpoint."
        },
        {
          "info": {
            "name": "Restore a deleted ticket",
            "type": "http"
          },
          "http": {
            "method": "PUT",
            "url": "https://{domain}.freshcaller.com/api/v1/tickets/:ticket_id/restore",
            "params": [
              {
                "name": "ticket_id",
                "value": "",
                "type": "path",
                "description": "The ID of the ticket."
              }
            ]
          },
          "docs": "Restores a previously deleted ticket from the trash."
        }
      ]
    }
  ],
  "bundled": true
}