specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Freshworks
providerId: freshworks
created: '2026-05-04'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-04, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-04'
reconciled: true
tags:
  - FinOps
  - FOCUS
  - Customer Support / CRM
description: FOCUS-aligned FinOps for Freshworks.
sources:
  - https://www.freshworks.com/freshdesk/pricing/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Freshworks
serviceCategory: Customer Support / CRM
billingModel:
  pricingCategory: Per-Agent Subscription
  billingFrequency: Monthly
  billingCurrency: USD
focusColumns:
  ServiceName: Freshworks
  ServiceCategory: Customer Support / CRM
  ProviderName: Freshworks
  PublisherName: Freshworks
  BillingCurrency: USD
meters:
  - name: agent_seats
    unit: seat-month
    aggregation: max
    dimensions:
      - product
      - tier
  - name: freddy_ai_sessions
    unit: session
    aggregation: sum
  - name: tickets_created
    unit: ticket
    aggregation: sum
  - name: collaborators
    unit: collaborator-month
    aggregation: max
principles:
  - name: Visibility
    description: Track Freshworks consumption monthly.
  - name: Allocation
    description: Tag usage to teams/cost centers.
  - name: Optimization
    description: Right-size; reclaim unused entitlements.
  - name: Accountability
    description: Set spend alerts; quarterly review.