{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/CallMetric",
  "title": "CallMetric",
  "type": "object",
  "properties": {
    "total_calls": {
      "type": "integer",
      "description": "Total number of calls."
    },
    "answered_calls": {
      "type": "integer",
      "description": "Number of answered calls."
    },
    "missed_calls": {
      "type": "integer",
      "description": "Number of missed calls."
    },
    "abandoned_calls": {
      "type": "integer",
      "description": "Number of abandoned calls."
    },
    "voicemails": {
      "type": "integer",
      "description": "Number of voicemails."
    },
    "average_talk_time": {
      "type": "integer",
      "description": "Average talk time in seconds."
    },
    "average_wait_time": {
      "type": "integer",
      "description": "Average wait time in seconds."
    },
    "average_handle_time": {
      "type": "integer",
      "description": "Average handle time in seconds."
    }
  }
}