{ "$schema": "https://json-schema.org/draft/2020-12/schema", "$id": "#/components/schemas/ConversationUpdate", "title": "ConversationUpdate", "type": "object", "properties": { "status": { "type": "string", "description": "New status for the conversation.", "enum": [ "new", "assigned", "resolved", "reopened" ] }, "assigned_agent_id": { "type": "string", "description": "ID of the agent to assign." }, "assigned_group_id": { "type": "string", "description": "ID of the group to assign." } } }