{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/TicketCreate",
  "title": "TicketCreate",
  "type": "object",
  "required": [
    "subject",
    "description"
  ],
  "properties": {
    "subject": {
      "type": "string",
      "description": "Subject of the ticket."
    },
    "description": {
      "type": "string",
      "description": "HTML content of the ticket description."
    },
    "email": {
      "type": "string",
      "format": "email",
      "description": "Email of the requester."
    },
    "phone": {
      "type": "string",
      "description": "Phone number of the requester."
    },
    "requester_id": {
      "type": "integer",
      "description": "ID of the requester."
    },
    "status": {
      "type": "integer",
      "description": "Status of the ticket.",
      "enum": [
        2,
        3,
        4,
        5
      ],
      "default": 2
    },
    "priority": {
      "type": "integer",
      "description": "Priority of the ticket.",
      "enum": [
        1,
        2,
        3,
        4
      ],
      "default": 1
    },
    "source": {
      "type": "integer",
      "description": "Channel through which the ticket was created."
    },
    "type": {
      "type": "string",
      "description": "Type of the ticket."
    },
    "responder_id": {
      "type": "integer",
      "description": "ID of the agent to assign."
    },
    "group_id": {
      "type": "integer",
      "description": "ID of the group to assign."
    },
    "product_id": {
      "type": "integer",
      "description": "ID of the associated product."
    },
    "company_id": {
      "type": "integer",
      "description": "ID of the associated company."
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Tags to associate with the ticket."
    },
    "cc_emails": {
      "type": "array",
      "items": {
        "type": "string",
        "format": "email"
      },
      "description": "Email addresses to CC on the ticket."
    },
    "custom_fields": {
      "type": "object",
      "additionalProperties": true,
      "description": "Key-value pairs for custom fields."
    },
    "parent_id": {
      "type": "integer",
      "description": "ID of the parent ticket to create a child ticket."
    }
  }
}