# Pricing transcribed from the provider's own page — see provenance. Numbers are quoted, not derived.
generated: '2026-09-20'
method: searched
source: https://www.freshworks.com/freshservice/pricing/
sources:
- https://www.freshworks.com/freshservice/pricing/
provenance:
  tool: planning/api-economics/harvest_pricing.py
  run: 20260920T124425
  grounding: every price_text was found verbatim in the fetched page text
audience: business-product
pricing_basis: per-seat
delivery:
  delivery: managed
  method: page
  read: '2026-09-20'
  managed_tier: Starter
published: true
note: Freshservice ITSM per-agent tier pricing with several usage add-on packs; Enterprise tier priced
  as Custom.
plan_count: 11
currency: USD
plans:
- name: Starter
  price_text: $19 /agent/month, billed annually
  price: 19
  currency: USD
  period: month
  unit: agent
  included_quota: Incident management, Knowledge management, Task management, Support portal; 100 API
    calls/minute; 1000 transactions/account/month
- name: Growth
  price_text: $49 /agent/month, billed annually
  price: 49
  currency: USD
  period: month
  unit: agent
  included_quota: Everything in Starter plus Service catalog, SLA management, On-call management, Cloud
    management; 200 API calls/minute; 2000 transactions/account/month; 1,200 MCP actions/year
  overage: Additional actions available at $15 /pack for 1,000 actions.
- name: Pro
  price_text: $99 /agent/month, billed annually
  price: 99
  currency: USD
  period: month
  unit: agent
  included_quota: Everything in Growth plus Problem, Change, Major incident, Workload, Release management,
    Employee journeys; 400 API calls/minute; 5000 transactions/account/month; 6,000 MCP actions/year
  overage: Additional actions available at $15 /pack for 1,000 actions.
- name: Enterprise
  price_text: Custom
  period: none
  unit: agent
  included_quota: Everything in Pro plus Sandbox, Audit logs, Freddy AI Agent (Classic), Freddy AI Insights;
    500 API calls/minute; 20000 transactions/account/month; 12,000 MCP actions/year; 1,200 Freddy AI Agent
    (Classic) sessions per year
  overage: Additional actions available at $15 /pack for 1,000 actions.
- name: Freddy AI Copilot (add-on)
  price_text: $29 /agent/month
  price: 29
  currency: USD
  period: month
  unit: agent
- name: Business Agent License
  price_text: $49 /agent/month
  price: 49
  currency: USD
  period: month
  unit: agent
  included_quota: Non-IT teams like HR, Facilities, Finance, Legal
- name: E-signature pack
  price_text: $90 /pack/account, with 30 signature credits per pack
  price: 90
  currency: USD
  period: one-time
  unit: pack
  included_quota: 30 signature credits
- name: Orchestration Transaction Packs
  price_text: $250 /pack for 1000 transactions. Valid until the end of the billing cycle.
  price: 250
  currency: USD
  period: one-time
  unit: pack of 1000 transactions
- name: Connector App Tasks packs
  price_text: additional packs at $80 per 5000 tasks
  price: 80
  currency: USD
  period: one-time
  unit: pack of 5000 tasks
  included_quota: one-time free credit of 500 tasks
- name: Additional Project Management Licenses
  price_text: $15 /user/month
  price: 15
  currency: USD
  period: month
  unit: user
- name: Day Passes (occasional agents)
  price_text: you can purchase Day Passes starting from $3
  price: 3
  currency: USD
  period: one-time
  unit: day pass
  included_quota: 3 free Day Passes at sign up
rate_limit_statements:
- 100 API calls/minute
- 200 API calls/minute
- 400 API calls/minute
- 500 API calls/minute
- 1000 transactions/account/month
- 2000 transactions/account/month
- 5000 transactions/account/month
- 20000 transactions/account/month
- 1,200 actions/year
- 6,000 actions/year
- 12,000 actions/year