{ "opencollection": "1.0.0", "info": { "name": "Channel Accounts Calls API", "version": "1.0.0" }, "request": { "auth": { "type": "bearer", "token": "{{bearerToken}}" } }, "items": [ { "info": { "name": "Calls", "type": "folder" }, "items": [ { "info": { "name": "Create a call", "type": "http" }, "http": { "method": "POST", "url": "https://api2.frontapp.com/channels/:channel_id/calls", "params": [ { "name": "channel_id", "value": "", "type": "path", "description": "The Channel ID." } ], "body": { "type": "json", "data": "{}" } }, "docs": "Creates a call in Front." }, { "info": { "name": "Update call status", "type": "http" }, "http": { "method": "PATCH", "url": "https://api2.frontapp.com/channels/:channel_id/calls/:external_call_id", "params": [ { "name": "channel_id", "value": "", "type": "path", "description": "The Channel ID." }, { "name": "external_call_id", "value": "", "type": "path", "description": "The external call ID from the provider system (same as `external_call_id` on create)." } ], "body": { "type": "json", "data": "{}" } }, "docs": "Updates the call status of a call in Front." }, { "info": { "name": "Add call recording", "type": "http" }, "http": { "method": "POST", "url": "https://api2.frontapp.com/channels/:channel_id/calls/:external_call_id/recording", "params": [ { "name": "channel_id", "value": "", "type": "path", "description": "The Channel ID." }, { "name": "external_call_id", "value": "", "type": "path", "description": "The external call ID from the provider system." } ], "body": { "type": "multipart-form", "data": [ { "name": "attachments", "type": "text", "value": "" }, { "name": "recording_type", "type": "text", "value": "" } ] } }, "docs": "Adds a recording to a call in Front. Send `multipart/form-data` with exactly one file in the `attachments` field, `Content-Type: audio/*`, and required `recording_type` (`call` or `voicemail`).\n" }, { "info": { "name": "Add call summary", "type": "http" }, "http": { "method": "POST", "url": "https://api2.frontapp.com/channels/:channel_id/calls/:external_call_id/summary", "params": [ { "name": "channel_id", "value": "", "type": "path", "description": "The Channel ID." }, { "name": "external_call_id", "value": "", "type": "path", "description": "The external call ID from the provider system." } ], "body": { "type": "json", "data": "{}" } }, "docs": "Adds a summary to a call in Front." }, { "info": { "name": "Add call transcript", "type": "http" }, "http": { "method": "POST", "url": "https://api2.frontapp.com/channels/:channel_id/calls/:external_call_id/transcript", "params": [ { "name": "channel_id", "value": "", "type": "path", "description": "The Channel ID." }, { "name": "external_call_id", "value": "", "type": "path", "description": "The external call ID from the provider system." } ], "body": { "type": "json", "data": "{}" } }, "docs": "Adds a transcript to a call in Front." } ] } ], "bundled": true }