aid: front url: https://raw.githubusercontent.com/api-evangelist/front/refs/heads/main/apis.yml name: Front x-type: company description: >- Front is a customer operations platform unifying shared inboxes, chat, SMS, social, and CRM workflows. Front exposes a Core API (conversations, messages, channels, contacts, teammates, analytics), a Channels API for custom messaging integrations, a Plugin SDK for embedded UI apps, a Chat Widget, and Connectors for low-code automations. image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg tags: - Customer Support - Email - Inbox - Customer Operations - Collaboration - Omnichannel created: '2026-05-08' modified: '2026-05-08' specificationVersion: '0.19' apis: - aid: front:front-conversations-api name: Front Conversations API tags: - Conversations - Tickets properties: - url: https://dev.frontapp.com/ type: Documentation - url: https://dev.frontapp.com/reference/conversations type: API Reference - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Read, create, update, and delete conversations across email, SMS, chat, and social channels. Includes assign, archive, restore, snooze, follow, and merge actions. - aid: front:front-messages-api name: Front Messages API tags: - Messages - Replies properties: - url: https://dev.frontapp.com/reference/messages type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Send and reply to messages on existing or new conversations across any channel; includes inbound import for sync use cases. - aid: front:front-drafts-api name: Front Drafts API tags: - Drafts properties: - url: https://dev.frontapp.com/reference/drafts type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Create, edit, and delete message drafts assigned to a teammate or a shared inbox. - aid: front:front-channels-api name: Front Channels API tags: - Channels properties: - url: https://dev.frontapp.com/reference/channels type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Manage channels (email addresses, SMS numbers, chat connectors, custom channels) attached to inboxes. - aid: front:front-inboxes-api name: Front Inboxes API tags: - Inboxes properties: - url: https://dev.frontapp.com/reference/inboxes type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Manage shared inboxes and teammate access; attach channels to inboxes and read inbox configuration. - aid: front:front-contacts-api name: Front Contacts API tags: - Contacts - People properties: - url: https://dev.frontapp.com/reference/contacts type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Manage Front contacts and their handles (email, phone, social). Contacts unify customer identity across channels. - aid: front:front-contact-groups-api name: Front Contact Groups API tags: - Groups - Segmentation properties: - url: https://dev.frontapp.com/reference/contact-groups type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Group contacts for segmentation and shared visibility across teammates. - aid: front:front-accounts-api name: Front Accounts API tags: - Accounts - Companies properties: - url: https://dev.frontapp.com/reference/accounts type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Read and manage company / account records that group multiple contacts under a single business relationship. - aid: front:front-teammates-api name: Front Teammates API tags: - Teammates - Users properties: - url: https://dev.frontapp.com/reference/teammates type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Read teammates (Front users) and their availability, roles, and assignments. - aid: front:front-teams-api name: Front Teams API tags: - Teams properties: - url: https://dev.frontapp.com/reference/teams type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Read team membership and team-scoped resources for routing and analytics. - aid: front:front-comments-api name: Front Comments API tags: - Comments - Internal Notes properties: - url: https://dev.frontapp.com/reference/comments type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Add, list, and remove internal comments on conversations for collaboration. - aid: front:front-tags-api name: Front Tags API tags: - Tags properties: - url: https://dev.frontapp.com/reference/tags type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Manage tags and apply them to conversations for categorization, automation, and reporting. - aid: front:front-topics-api name: Front Topics API tags: - Topics - AI properties: - url: https://dev.frontapp.com/reference/topics type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Read AI-generated topics that classify conversation content for analytics and routing. - aid: front:front-rules-api name: Front Rules API tags: - Rules - Automation properties: - url: https://dev.frontapp.com/reference/rules type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Read configured automation rules; rule definitions are managed from the UI but exposed read-only via the API. - aid: front:front-signatures-api name: Front Signatures API tags: - Signatures properties: - url: https://dev.frontapp.com/reference/signatures type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Read teammate and team signatures used on outbound messages. - aid: front:front-shifts-api name: Front Shifts API tags: - Shifts - Scheduling properties: - url: https://dev.frontapp.com/reference/shifts type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Manage teammate shifts that drive routing rules and SLA timers. - aid: front:front-knowledge-base-api name: Front Knowledge Base API tags: - Knowledge Base - Articles properties: - url: https://dev.frontapp.com/reference/knowledge-base type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Manage knowledge bases, categories, and articles published to customers and used by Front AI for self-service responses. - aid: front:front-analytics-api name: Front Analytics API tags: - Analytics - Reports properties: - url: https://dev.frontapp.com/reference/analytics type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Generate analytics report exports for conversations, response times, SLA performance, and teammate productivity. - aid: front:front-events-api name: Front Events API tags: - Events - Audit properties: - url: https://dev.frontapp.com/reference/events type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Read the historical event stream for the company (assignments, replies, comments, tag changes) for audit and integration use. - aid: front:front-webhooks-api name: Front Webhooks API tags: - Webhooks - Subscriptions properties: - url: https://dev.frontapp.com/reference/webhooks type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Subscribe to Front events (conversation.assigned, message.received, message.sent, comment.added) with HMAC-signed deliveries. - aid: front:front-channels-platform-api name: Front Channels Platform API tags: - Channels - Custom - Platform properties: - url: https://dev.frontapp.com/reference/custom-channels-api type: Documentation - url: openapi/front-channel-api-openapi.json type: OpenAPI description: >- Build custom messaging channels that bridge Front to proprietary messaging platforms (e.g. internal portals, niche chat networks). - aid: front:front-plugin-sdk name: Front Plugin SDK tags: - Plugin - Embedded UI properties: - url: https://dev.frontapp.com/docs/getting-started-with-plugins type: Documentation description: >- Build embedded UI applications that render inside the Front sidebar to surface third-party context alongside the conversation. - aid: front:front-chat-widget name: Front Chat Widget tags: - Chat Widget - Web properties: - url: https://dev.frontapp.com/docs/chat-widget type: Documentation description: >- Embed Front's live chat widget on a website or web app to capture live conversations into shared inboxes. - aid: front:front-connectors-api name: Front Connectors tags: - Connectors - Low-Code properties: - url: https://dev.frontapp.com/docs/connectors type: Documentation description: >- Low-code connector framework for invoking external HTTP APIs from within Front rules and workflows. - aid: front:front-links-api name: Front Links API tags: - Links - External Resources properties: - url: https://dev.frontapp.com/reference/links type: Documentation - url: openapi/front-core-api-openapi.json type: OpenAPI description: >- Attach hyperlinks from external systems to Front conversations for cross-system traceability. common: - type: Website url: https://front.com/ - type: Documentation url: https://dev.frontapp.com/ - type: API Reference url: https://dev.frontapp.com/reference - type: Pricing url: https://front.com/pricing - type: Login url: https://app.frontapp.com/ - type: Status url: https://status.frontapp.com/ - type: Blog url: https://front.com/blog - type: Support url: https://help.frontapp.com/ - type: GitHub Organization url: https://github.com/frontapp - type: Privacy Policy url: https://front.com/legal/privacy-notice - type: Terms of Service url: https://front.com/legal/terms - type: Authentication url: https://dev.frontapp.com/docs/authentication - type: Rate Limits url: https://dev.frontapp.com/docs/rate-limiting - type: Webhooks url: https://dev.frontapp.com/reference/webhooks - type: Plans url: plans/front-plans-pricing.yml - type: RateLimits url: rate-limits/front-rate-limits.yml - type: FinOps url: finops/front-finops.yml - type: Features data: - REST API at https://api2.frontapp.com/ (JSON) - OAuth 2 and API token authentication - Starter $25/seat/mo (up to 10 seats), Professional $65, Enterprise $105 - 24% off when billed annually - AI add-ons - Copilot $20, Smart QA $20, Smart CSAT $10, bundle $25 per seat/mo - API rate-limit increase add-on at $200 per +100 rpm/month - Rate limits 50/100/200 rpm by plan, partner OAuth 120 rpm separate bucket - Channels Platform API for custom messaging integrations - Plugin SDK for embedded sidebar applications - Connectors for low-code external HTTP integrations - HMAC-signed webhook deliveries sources: - https://front.com/pricing - https://dev.frontapp.com/ - https://dev.frontapp.com/docs/rate-limiting updated: '2026-05-08' maintainers: - FN: Kin Lane email: kin@apievangelist.com