specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Front
providerId: front
created: '2026-05-08'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-08, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-08'
reconciled: true
tags:
  - Customer Support
  - Customer Operations
  - FinOps
  - FOCUS
description: >-
  Front bills per-seat-per-month subscriptions across Starter, Professional,
  Enterprise tiers, plus AI add-ons, an API rate-limit increase add-on, and
  pass-through WhatsApp messaging from Meta. Annual commit earns 24% off.
sources:
  - https://front.com/pricing
  - https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Front
serviceCategory: Customer Support
billingModel:
  pricingCategory: Subscription Per Seat
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
    - Purchase
    - Usage
    - Adjustment
    - Tax
focusColumns:
  ServiceName: Front
  ServiceCategory: Customer Support
  ProviderName: Front
  PublisherName: Front
  InvoiceIssuerName: Front
  BillingCurrency: USD
  ChargeCategory: Purchase
meters:
  - name: front_seats
    description: Active Starter / Professional / Enterprise seats.
    unit: seat-month
    aggregation: sum
    dimensions:
      - tier
      - team
      - cost_center
  - name: front_ai_addons
    description: Copilot / Smart QA / Smart CSAT / bundle per-seat add-ons.
    unit: addon-seat-month
    aggregation: sum
    dimensions:
      - addon
      - team
      - cost_center
  - name: front_autopilot
    description: Custom-quoted autonomous AI agent.
    unit: subscription-month
    aggregation: sum
    dimensions:
      - cost_center
  - name: front_rate_limit_increase
    description: $200/month per +100 rpm of additional API capacity.
    unit: rpm-increment-month
    aggregation: sum
    dimensions:
      - api_token
      - cost_center
  - name: front_whatsapp_passthrough
    description: Meta WhatsApp Business pricing plus 20% Front admin fee.
    unit: messages
    aggregation: sum
    dimensions:
      - country
      - channel
principles:
  - name: Visibility
    description: >-
      Pull monthly Front invoices and AI add-on usage; track API rate-limit
      headroom alongside seat counts.
  - name: Allocation
    description: >-
      Allocate seats by team / inbox; allocate WhatsApp pass-through to
      the channel and team driving outbound volume.
  - name: Optimization
    description: >-
      Lock 24% annual discount; consolidate AI add-ons into Enterprise
      tier when 3 add-ons are active; right-size rate-limit add-ons
      against actual peak rpm.
  - name: Accountability
    description: >-
      Designate Customer Operations as contract owner; review at renewal
      against negotiated MSA.
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com