openapi: 3.2.0 info: version: 1.0.0 title: Core Knowledge Bases API contact: name: Front Platform url: https://community.front.com servers: - url: https://api2.frontapp.com security: - http: [] tags: - name: Knowledge Bases paths: /knowledge_bases: get: summary: List knowledge bases operationId: list-knowledge-bases description: 'List the knowledge bases of the company. Required scope: `knowledge_bases:read`' tags: - Knowledge Bases responses: '200': $ref: '#/components/responses/listOfKnowledgeBases' x-required-scopes: - knowledge_bases:read post: summary: Create a knowledge base operationId: create-a-knowledge-base description: 'Creates a knowledge base. Required scope: `knowledge_bases:write`' tags: - Knowledge Bases requestBody: required: true content: application/json: schema: required: - name $ref: '#/components/schemas/KnowledgeBaseCreate' responses: '201': $ref: '#/components/responses/knowledgeBase' x-required-scopes: - knowledge_bases:write /knowledge_bases/{knowledge_base_id}: get: summary: Get a knowledge base operationId: get-a-knowledge-base description: 'Fetches a knowledge base. Required scope: `knowledge_bases:read`' tags: - Knowledge Bases parameters: - in: path name: knowledge_base_id required: true description: The ID of the knowledge base to fetch schema: type: string default: knb_123 responses: '200': $ref: '#/components/responses/knowledgeBaseSlim' x-required-scopes: - knowledge_bases:read /knowledge_bases/{knowledge_base_id}/articles: post: summary: Create article in a knowledge base in default locale operationId: create-article-in-a-knowledge-base-in-default-locale description: 'Creates an article in a knowledge base in the default locale. Required scope: `knowledge_bases:write`' tags: - Knowledge Bases parameters: - in: path name: knowledge_base_id required: true description: The ID of the knowledge base to create the article in schema: type: string default: knb_123 requestBody: required: true content: application/json: schema: required: - author_id - subject - content $ref: '#/components/schemas/KnowledgeBaseArticleCreate' responses: '201': $ref: '#/components/responses/knowledgeBaseArticle' x-required-scopes: - knowledge_bases:write /knowledge_bases/{knowledge_base_id}/categories: post: summary: Create knowledge base category in default locale operationId: create-knowledge-base-category-in-default-locale description: 'Creates a knowledge base category in the default locale. Required scope: `knowledge_bases:write`' tags: - Knowledge Bases parameters: - in: path name: knowledge_base_id required: true description: The ID of the knowledge base to create the category in schema: type: string default: knb_123 requestBody: required: true content: application/json: schema: required: - name $ref: '#/components/schemas/KnowledgeBaseCategoryCreate' responses: '201': $ref: '#/components/responses/knowledgeBaseCategory' x-required-scopes: - knowledge_bases:write /knowledge_bases/{knowledge_base_id}/content: get: summary: Get a knowledge base with content in default locale operationId: get-a-knowledge-base-with-content-in-default-locale description: 'Fetches a knowledge base with its content in the default locale. Required scope: `knowledge_bases:read`' tags: - Knowledge Bases parameters: - in: path name: knowledge_base_id required: true description: The ID of the knowledge base to fetch schema: type: string default: knb_123 responses: '200': $ref: '#/components/responses/knowledgeBase' x-required-scopes: - knowledge_bases:read patch: summary: Update knowledge base in default locale operationId: update-knowledge-base-in-default-locale description: 'Updates a knowledge base in the default locale. Will republish the knowledge base if the knowledge base is currently published. Required scope: `knowledge_bases:write`' tags: - Knowledge Bases parameters: - in: path name: knowledge_base_id required: true description: The ID of the knowledge base to update schema: type: string default: knb_123 requestBody: required: true content: application/json: schema: required: - name $ref: '#/components/schemas/KnowledgeBasePatch' responses: '200': $ref: '#/components/responses/knowledgeBase' x-required-scopes: - knowledge_bases:write /knowledge_bases/{knowledge_base_id}/locales/{locale}/articles: post: summary: Create article in a knowledge base in specified locale operationId: create-article-in-a-knowledge-base-in-specified-locale description: 'Create an article for a given locale in a knowledge base. Required scope: `knowledge_bases:write`' tags: - Knowledge Bases parameters: - in: path name: knowledge_base_id required: true description: The ID of the knowledge base to create the article in schema: type: string default: knb_123 - in: path name: locale required: true description: The [locale](https://dev.frontapp.com/reference/knowledge-bases#locales) of the article's content schema: type: string default: en requestBody: required: true content: application/json: schema: required: - author_id - subject - content $ref: '#/components/schemas/KnowledgeBaseArticleCreate' responses: '201': $ref: '#/components/responses/knowledgeBaseArticle' x-required-scopes: - knowledge_bases:write /knowledge_bases/{knowledge_base_id}/locales/{locale}/categories: post: summary: Create knowledge base category in specified locale operationId: create-knowledge-base-category-in-specified-locale description: 'Creates a knowledge base category for a given locale. Required scope: `knowledge_bases:write`' tags: - Knowledge Bases parameters: - in: path name: knowledge_base_id required: true description: The ID of the knowledge base to create the category in schema: type: string default: knb_123 - in: path name: locale required: true description: The [locale](https://dev.frontapp.com/reference/knowledge-bases#locales) of the category's content schema: type: string default: en requestBody: required: true content: application/json: schema: required: - name $ref: '#/components/schemas/KnowledgeBaseCategoryCreate' responses: '201': $ref: '#/components/responses/knowledgeBaseCategory' x-required-scopes: - knowledge_bases:write /knowledge_bases/{knowledge_base_id}/locales/{locale}/content: get: summary: Get a knowledge base with content in specified locale operationId: get-a-knowledge-base-with-content-in-specified-locale description: 'Fetches a knowledge base with its content for a given locale. Required scope: `knowledge_bases:read`' tags: - Knowledge Bases parameters: - in: path name: knowledge_base_id required: true description: The ID of the knowledge base to fetch schema: type: string default: knb_123 - in: path name: locale required: true description: The [locale](https://dev.frontapp.com/reference/knowledge-bases#locales) of the content to fetch schema: type: string default: en responses: '200': $ref: '#/components/responses/knowledgeBase' x-required-scopes: - knowledge_bases:read patch: summary: Update knowledge base in specified locale operationId: update-knowledge-base-in-specified-locale description: 'Updates a knowledge base for a given locale. Will republish the knowledge base if the knowledge base is currently published. Required scope: `knowledge_bases:write`' tags: - Knowledge Bases parameters: - in: path name: knowledge_base_id required: true description: The ID of the knowledge base to update schema: type: string default: knb_123 - in: path name: locale required: true description: The [locale](https://dev.frontapp.com/reference/knowledge-bases#locales) of the updated content schema: type: string default: en requestBody: required: true content: application/json: schema: required: - name $ref: '#/components/schemas/KnowledgeBasePatch' responses: '200': $ref: '#/components/responses/knowledgeBase' x-required-scopes: - knowledge_bases:write components: responses: knowledgeBaseArticle: description: A knowledge base article with content content: application/json: schema: $ref: '#/components/schemas/KnowledgeBaseArticleResponse' knowledgeBaseCategory: description: A knowledge base category with content content: application/json: schema: $ref: '#/components/schemas/KnowledgeBaseCategoryResponse' knowledgeBaseSlim: description: A knowledge base content: application/json: schema: $ref: '#/components/schemas/KnowledgeBaseSlimResponse' knowledgeBase: description: A knowledge base with content content: application/json: schema: $ref: '#/components/schemas/KnowledgeBaseResponse' listOfKnowledgeBases: description: Array of knowledge bases content: application/json: schema: type: object properties: _links: type: object properties: self: type: string description: Link to resource example: https://yourCompany.api.frontapp.com/knowledge_bases _results: type: array items: $ref: '#/components/schemas/KnowledgeBaseSlimResponse' schemas: KnowledgeBaseCreate: type: object required: - name properties: name: type: string description: Name of the knowledge base type: type: string enum: - internal - external description: Determines if the knowledge base is publicly available or private only to your company default: external example: internal KnowledgeBaseResponse: type: object required: - _links - id - name - status - type - locale properties: _links: type: object properties: self: type: string description: Link to resource example: https://yourCompany.api.frontapp.com/knowledge_bases/knb_12 related: type: object properties: articles: type: string description: Link to articles associated to the knowledge base example: https://yourCompany.api.frontapp.com/knowledge_bases/knb_12/articles categories: type: string description: Link to categories associated to the knowledge base example: https://yourCompany.api.frontapp.com/knowledge_bases/knb_12/categories id: type: string description: Unique identifier of the knowledge base example: knb_12 name: type: string description: Knowledge base name example: Company Help Center status: type: string enum: - published - unpublished description: Status of the KB example: unpublished type: type: string enum: - internal - external description: Type of the KB example: internal locale: type: string enum: - fr - en description: Locale of this requested KB example: en created_at: type: number description: Timestamp when the knowledge base was created example: 1622672452.363 updated_at: type: number description: Timestamp when the knowledge base was updated example: 1654309308.278 KnowledgeBaseArticleCreate: type: object properties: category_id: type: string description: ID of the category this article belongs to author_id: type: string description: Teammate ID of the article author subject: type: string description: Subject of the article content: type: string description: HTML content of the article status: type: string enum: - draft - published default: draft description: Article status KnowledgeBaseCategoryResponse: type: object required: - _links - id - name - description - is_hidden - locale properties: _links: type: object properties: self: type: string description: Link to resource example: https://yourCompany.api.frontapp.com/knowledge_base_categories/kbc_12 related: type: object properties: knowledge_base: type: string description: Link to the category's knowledge base example: https://yourCompany.api.frontapp.com/knowledge_bases/knb_12 parent_category: type: - string - 'null' description: Link to the category's parent example: https://yourCompany.api.frontapp.com/knowledge_base_catgories/kbc_10 articles: type: string description: Link to articles in this category example: https://yourCompany.api.frontapp.com/knowledge_base_categories/kbc_12/articles id: type: string description: Unique identifier of the knowledge base category example: kbc_12 name: type: - string - 'null' description: Category name example: Getting started description: type: - string - 'null' description: Description of the category example: How to get started in Front is_hidden: type: boolean description: Is the category hidden example: false locale: type: string enum: - fr - en description: Locale of this category example: en created_at: type: number description: Timestamp when the category was created example: 1622672452.363 updated_at: type: number description: Timestamp when the category was updated example: 1654309308.278 KnowledgeBaseSlimResponse: type: object required: - _links - id - type - locales properties: _links: type: object properties: self: type: string description: Link to resource example: https://yourCompany.api.frontapp.com/knowledge_bases/knb_12 related: type: object properties: articles: type: string description: Link to articles associated to the knowledge base example: https://yourCompany.api.frontapp.com/knowledge_bases/knb_12/articles categories: type: string description: Link to categories associated to the knowledge base example: https://yourCompany.api.frontapp.com/knowledge_bases/knb_12/categories id: type: string description: Unique identifier of the knowledge base example: knb_12 type: type: string enum: - internal - external description: Type of the KB example: internal locales: type: array description: List of the KB's possible locales example: - en - es items: type: string created_at: type: number description: Timestamp when the knowledge base was created example: 1622672452.363 updated_at: type: number description: Timestamp when the knowledge base was updated example: 1654309308.278 KnowledgeBaseArticleResponse: type: object required: - _links - id - slug - name - status - keywords - content - locale - attachments properties: _links: type: object properties: self: type: string description: Link to resource example: https://yourCompany.api.frontapp.com/knowledge_base_articles/kba_12 related: type: object properties: knowledge_base: type: string description: Link to the article's knowledge base example: https://yourCompany.api.frontapp.com/knowledge_bases/knb_12 category: type: string description: Link to the article's category example: https://yourCompany.api.frontapp.com/knowledge_base_category/kbc_12 last_editor: type: string description: Link to the article's last editor example: https://yourCompany.api.frontapp.com/teammates/tea_6r55a id: type: string description: Unique identifier of the knowledge base article example: kba_12 slug: type: string description: URL slug of the article. Construct the full URL using the template of protocol/knowledge base domain/locale/slug, such as https://yourDomain.com/en/articles/5 example: /articles/5 name: type: string description: Name of the article example: Billing 101 status: type: string description: Status of the article example: published keywords: type: array description: Article keywords example: - billing - returns items: type: string content: type: string description: Article HTML content example:

How to process a return

To process a return...

locale: type: string description: Locale of the article example: en attachments: type: array items: $ref: '#/components/schemas/Attachment' description: List of files attached to the article last_edited_at: type: number description: Timestamp when the article was last edited example: 1622672452.363 created_at: type: number description: Timestamp when the article was created example: 1622672452.363 updated_at: type: number description: Timestamp when the article was updated example: 1654309308.278 Attachment: type: object required: - id - url - filename - content_type - size - metadata properties: id: type: string description: The unique identifier of the attachment. example: fil_3q8a7mby filename: type: string description: Name of the attached file example: Andy_Anger_Management_Certificate.png url: type: string description: URL to download the attached file example: https://yourCompany.api.frontapp.com/download/fil_3q8a7mby content_type: type: string description: Content type of the attached file in [MIME format](https://developer.mozilla.org/en-US/docs/Web/HTTP/Basics_of_HTTP/MIME_types/Common_types). Note that some attachments types may not be supported. example: image/png size: type: integer description: Size (in byte) of the attached file example: 4405 metadata: description: Attachment metadata type: object properties: is_inline: type: boolean description: Whether or not the attachment is part of the message body example: true cid: type: string description: Unique identifier used to link an attachment to where it is used in the message body example: 526b45586d0e6b1c484afab63d1ef0be KnowledgeBasePatch: type: object properties: name: type: string description: Name of the knowledge base KnowledgeBaseCategoryCreate: type: object required: - name properties: parent_category_id: type: string description: ID of the parent category name: type: string description: Name of the knowledge base category description: type: string description: Description of the knowledge base category securitySchemes: http: type: http scheme: bearer bearerFormat: JWT x-api-id: front x-explorer-enabled: false x-proxy-enabled: true x-samples-enabled: true x-provenance: method: searched source: https://dev.frontapp.com/reference harvested: '2026-10-14' tool: harvest-readme-openapi.py note: Assembled verbatim from the OpenAPI definition ReadMe embeds in each operation page of the provider's developer portal; paths and components merged by API title, nothing authored. assembled_from: - https://dev.frontapp.com/reference/add-comment-reply.md - https://dev.frontapp.com/reference/add-comment.md - https://dev.frontapp.com/reference/add-company-teammate-group-team-inboxes.md - https://dev.frontapp.com/reference/add-company-teammate-group-teammates.md - https://dev.frontapp.com/reference/add-company-teammate-group-teams.md - https://dev.frontapp.com/reference/add-contact-handle.md - https://dev.frontapp.com/reference/add-contact-to-account.md - https://dev.frontapp.com/reference/add-contacts-to-contact-list.md - https://dev.frontapp.com/reference/add-contacts-to-group.md - https://dev.frontapp.com/reference/add-conversation-followers.md - https://dev.frontapp.com/reference/add-conversation-link.md - https://dev.frontapp.com/reference/add-conversation-tag.md - https://dev.frontapp.com/reference/add-inbox-access.md - https://dev.frontapp.com/reference/add-note.md - https://dev.frontapp.com/reference/add-teammates-to-shift.md - https://dev.frontapp.com/reference/add-teammates-to-team.md - https://dev.frontapp.com/reference/add-view-teammates.md - https://dev.frontapp.com/reference/api-token-details.md - https://dev.frontapp.com/reference/create-a-channel.md - https://dev.frontapp.com/reference/create-a-knowledge-base.md - https://dev.frontapp.com/reference/create-account.md - https://dev.frontapp.com/reference/create-analytics-export.md - https://dev.frontapp.com/reference/create-analytics-report.md - https://dev.frontapp.com/reference/create-article-in-a-knowledge-base-in-default-locale.md - https://dev.frontapp.com/reference/create-article-in-a-knowledge-base-in-specified-locale.md - https://dev.frontapp.com/reference/create-child-folder.md - https://dev.frontapp.com/reference/create-child-tag.md - https://dev.frontapp.com/reference/create-child-template.md - https://dev.frontapp.com/reference/create-company-tag.md - https://dev.frontapp.com/reference/create-company-teammate-group.md - https://dev.frontapp.com/reference/create-contact-list.md - https://dev.frontapp.com/reference/create-contact.md - https://dev.frontapp.com/reference/create-conversation.md - https://dev.frontapp.com/reference/create-draft-reply.md - https://dev.frontapp.com/reference/create-draft.md - https://dev.frontapp.com/reference/create-folder.md - https://dev.frontapp.com/reference/create-group.md - https://dev.frontapp.com/reference/create-inbox.md - https://dev.frontapp.com/reference/create-knowledge-base-category-in-default-locale.md - https://dev.frontapp.com/reference/create-knowledge-base-category-in-specified-locale.md - https://dev.frontapp.com/reference/create-link.md - https://dev.frontapp.com/reference/create-linked-conversations.md - https://dev.frontapp.com/reference/create-message-reply.md - https://dev.frontapp.com/reference/create-message-template.md - https://dev.frontapp.com/reference/create-message.md - https://dev.frontapp.com/reference/create-shift.md - https://dev.frontapp.com/reference/create-tag.md - https://dev.frontapp.com/reference/create-team-contact-list.md - https://dev.frontapp.com/reference/create-team-contact.md - https://dev.frontapp.com/reference/create-team-folder.md - https://dev.frontapp.com/reference/create-team-group.md - https://dev.frontapp.com/reference/create-team-inbox.md - https://dev.frontapp.com/reference/create-team-message-template.md - https://dev.frontapp.com/reference/create-team-shift.md - https://dev.frontapp.com/reference/create-team-signature.md - https://dev.frontapp.com/reference/create-team-tag.md - https://dev.frontapp.com/reference/create-team-view.md - https://dev.frontapp.com/reference/create-teammate-contact-list.md - https://dev.frontapp.com/reference/create-teammate-contact.md - https://dev.frontapp.com/reference/create-teammate-folder.md - https://dev.frontapp.com/reference/create-teammate-group.md - https://dev.frontapp.com/reference/create-teammate-message-template.md - https://dev.frontapp.com/reference/create-teammate-private-inbox.md - https://dev.frontapp.com/reference/create-teammate-signature.md - https://dev.frontapp.com/reference/create-teammate-tag.md - https://dev.frontapp.com/reference/create-time-off.md - https://dev.frontapp.com/reference/delete-a-contact.md - https://dev.frontapp.com/reference/delete-a-knowledge-base-category.md - https://dev.frontapp.com/reference/delete-an-account.md - https://dev.frontapp.com/reference/delete-an-article.md - https://dev.frontapp.com/reference/delete-company-teammate-group.md - https://dev.frontapp.com/reference/delete-contact-handle.md - https://dev.frontapp.com/reference/delete-contact-list.md - https://dev.frontapp.com/reference/delete-conversation-followers.md - https://dev.frontapp.com/reference/delete-conversation.md - https://dev.frontapp.com/reference/delete-draft.md - https://dev.frontapp.com/reference/delete-folder.md - https://dev.frontapp.com/reference/delete-group.md - https://dev.frontapp.com/reference/delete-message-template.md - https://dev.frontapp.com/reference/delete-signature.md - https://dev.frontapp.com/reference/delete-tag.md - https://dev.frontapp.com/reference/delete-time-off.md - https://dev.frontapp.com/reference/download-attachment-for-a-comment.md - https://dev.frontapp.com/reference/download-attachment-for-a-message-template.md - https://dev.frontapp.com/reference/download-attachment-for-a-message.md - https://dev.frontapp.com/reference/download-attachment-from-an-article.md - https://dev.frontapp.com/reference/download-attachment.md - https://dev.frontapp.com/reference/edit-draft.md - https://dev.frontapp.com/reference/fetch-an-account.md - https://dev.frontapp.com/reference/get-a-knowledge-base-article.md - https://dev.frontapp.com/reference/get-a-knowledge-base-category.md - https://dev.frontapp.com/reference/get-a-knowledge-base-with-content-in-default-locale.md - https://dev.frontapp.com/reference/get-a-knowledge-base-with-content-in-specified-locale.md - https://dev.frontapp.com/reference/get-a-knowledge-base.md - https://dev.frontapp.com/reference/get-analytics-export.md - https://dev.frontapp.com/reference/get-analytics-report.md - https://dev.frontapp.com/reference/get-channel.md - https://dev.frontapp.com/reference/get-child-folders.md - https://dev.frontapp.com/reference/get-child-templates.md - https://dev.frontapp.com/reference/get-comment.md - https://dev.frontapp.com/reference/get-company-teammate-group.md - https://dev.frontapp.com/reference/get-contact.md - https://dev.frontapp.com/reference/get-conversation-by-id.md - https://dev.frontapp.com/reference/get-event.md - https://dev.frontapp.com/reference/get-folder.md - https://dev.frontapp.com/reference/get-inbox.md - https://dev.frontapp.com/reference/get-knowledge-base-article-with-content-in-default-locale.md - https://dev.frontapp.com/reference/get-knowledge-base-article-with-content-in-specified-locale.md - https://dev.frontapp.com/reference/get-knowledge-base-category-content-in-default-locale.md - https://dev.frontapp.com/reference/get-knowledge-base-category-with-content-in-specified-locale.md - https://dev.frontapp.com/reference/get-link.md - https://dev.frontapp.com/reference/get-message-seen-status.md - https://dev.frontapp.com/reference/get-message-template.md - https://dev.frontapp.com/reference/get-message.md - https://dev.frontapp.com/reference/get-rule.md - https://dev.frontapp.com/reference/get-shift.md - https://dev.frontapp.com/reference/get-signatures.md - https://dev.frontapp.com/reference/get-tag.md - https://dev.frontapp.com/reference/get-team.md - https://dev.frontapp.com/reference/get-teammate.md - https://dev.frontapp.com/reference/get-ticket-status-by-id.md - https://dev.frontapp.com/reference/get-time-off.md - https://dev.frontapp.com/reference/get-view.md - https://dev.frontapp.com/reference/import-inbox-message.md - https://dev.frontapp.com/reference/list-account-contacts.md - https://dev.frontapp.com/reference/list-account-custom-fields.md - https://dev.frontapp.com/reference/list-accounts.md - https://dev.frontapp.com/reference/list-all-company-rules.md - https://dev.frontapp.com/reference/list-articles-in-a-category.md - https://dev.frontapp.com/reference/list-articles-in-a-knowledge-base.md - https://dev.frontapp.com/reference/list-assigned-conversations.md - https://dev.frontapp.com/reference/list-categories-in-a-knowledge-base.md - https://dev.frontapp.com/reference/list-channels.md - https://dev.frontapp.com/reference/list-comment-mentions.md - https://dev.frontapp.com/reference/list-company-tags.md - https://dev.frontapp.com/reference/list-company-teammate-group-team-inboxes.md - https://dev.frontapp.com/reference/list-company-teammate-group-teammates.md - https://dev.frontapp.com/reference/list-company-teammate-group-teams.md - https://dev.frontapp.com/reference/list-company-teammate-groups.md - https://dev.frontapp.com/reference/list-company-ticket-statuses.md - https://dev.frontapp.com/reference/list-contact-conversations.md - https://dev.frontapp.com/reference/list-contact-custom-fields.md - https://dev.frontapp.com/reference/list-contact-lists.md - https://dev.frontapp.com/reference/list-contacts-in-contact-list.md - https://dev.frontapp.com/reference/list-contacts-in-group.md - 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