generated: '2026-08-13'
method: searched
source: https://status.fullcast.io + https://support.fullcast.com/docs/platform-release-notes-2026.md
versioning:
  scheme: uri-path
  current: v1
  evidence: /copilot-api/v1/ on assistant.fullcast.io
  policy_url: null
  policy_published: false
  managed_package:
    scheme: semver-ish
    current_line: v2.16x
    note: >-
      The Salesforce managed package is versioned separately from the platform and is
      customer-installed, so tenants can run different package versions against the same
      platform. Release notes are published per line (v2.15x, v2.16x).
    docs: https://support.fullcast.com/docs/managed-package-release-notes-v2-16x.md
deprecation:
  policy_url: null
  policy_published: false
  sunset_header: false
  deprecation_header: false
  evidence: >-
    No RFC 8594 Sunset or Deprecation header is declared in the OpenAPI or documented. The
    only deprecation surface Fullcast publishes is a Salesforce managed-package field list
    recording fields that were deprecated or deleted -- a data-model change log, not an API
    deprecation policy.
  partial_surface:
    url: https://support.fullcast.com/docs/managed-package-field-list.md
    scope: Salesforce managed package fields only
sla:
  url: null
  uptime_target: null
  published: false
  note: Premium Support is sold as a paid add-on; no public uptime commitment is published.
status_page:
  url: https://status.fullcast.io
  platform: Atlassian Statuspage
  machine_readable: https://status.fullcast.io/api/v2/summary.json
  rss: https://status.fullcast.io/history.rss
  status_at_capture: All Systems Operational
  checked: '2026-08-13'
  note: >-
    The component list is itself evidence of undocumented API surfaces -- Fullcast monitors
    a "Fullcast Platform API", a "Territory Routing API", an "Integration API" and an
    "Authentication Management API", none of which publish a contract.
  components:
  - app.fullcast.io
  - Fullcast PROD
  - DNS
  - DNS2 - West
  - Customer Success
  - Integration Storage
  - Key Management Services
  - Integration
  - Compute Infrastructure
  - Integration API
  - Notifications
  - Messaging Services
  - Storage Infrastructure
  - Support Beacon
  - Email Infrastructure
  - Support Email Processing
  - User Authentication
  - support.fullcast.io Docs Site
  - Multi Factor Authentication
  - Authentication Management API
  - General Infrastructure
  - Fullcast Platform API
  - Territory Routing API
changelog:
  url: https://support.fullcast.com/docs/platform-release-notes-2026.md
  artifact: changelog/fullcast-changelog.yml
deprecated_operations: []
stale_documentation:
- url: https://support.fullcast.com/apidocs/recipes.md
  note: page is flagged stale (last updated February 2026) and contains a known code defect