generated: '2026-07-19'
method: searched
source: https://support.fullview.io/en/collections/3529098-developer-docs
authentication:
  platform: OpenID Connect (Keycloak, realm fullview-idp-users-eu1)
  end_user_identity: >-
    Set client-side via window.$fvIdentity (id + name required, email/env/roles
    optional). Can be RS256 JWT-signed ("Signed Identities") to prevent
    impersonation; window.$fvIdentityRefresh supplies a fresh token.
  ref: authentication/fullview-authentication.yml
identity_model:
  org_scoped: true
  keys: [organisationId, externalId, email]
  note: >-
    API calls and recordings are scoped to an organisationId and reference the
    end user by externalId (your system's user id) plus email.
regions:
  ids: [eu1, eu2, us]
  note: >-
    Multi-region deployment; host and app subdomains are region-prefixed
    (api.eu1.fullview.io, app.eu1.fullview.io, auth.eu1.fullview.io). EU2 is
    hosted on OVH.
idempotency:
  supported: unknown
  note: No idempotency-key mechanism is documented for the bug-report endpoints.
pagination:
  supported: unknown
client_events:
  transport: browser DOM CustomEvent via window.addEventListener
  detail_field: event.detail.callId
  ref: components/fullview-components.yml
  events:
    - fullview:callRequested
    - fullview:callAccepted
    - fullview:callDenied
    - fullview:callEnded
    - fullview:supportRequested
    - fullview:supportRequestCancelledByCustomer
    - fullview:supportRequestCancelledByAgent
    - fullview:supportRequestTaken
privacy_controls:
  - Redacting PII and sensitive user data (field masking)
  - Disable data capture for specific domains or user properties
  - Exclude specific users from being recorded
  - disableReplaysForUser flag on the identity object
error_envelope:
  shape: unknown
  note: Error response schema is not documented in the public developer docs.