generated: '2026-09-02'
method: searched
source: https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/557090777176539
note: >-
  Derived from nothing on disk — there is no OpenAPI to read deprecated operations from.
  Every field below is a supplier-authored statement on the G-Cloud 14 PANACEA service
  entry. No public status page, no public versioning policy and no public deprecation
  policy exist, so no StatusPage or Deprecation pointer is emitted in apis.yml.

versioning:
  policy_published: false
  scheme: unpublished
  note: >-
    No public version scheme, no changelog, no release notes. Releases are described only
    as "non-disruptive approaches to software release, patching, database maintenance".

deprecation:
  policy_published: false
  sunset_header: unknown
  deprecation_header: unknown
  deprecated_operations: []
  note: RFC 8594 Sunset/Deprecation header support cannot be established without a contract.

status_page:
  public: false
  outage_reporting:
  - dashboard
  - email alerts
  note: >-
    G-Cloud "Outage reporting" is "Dashboard, Email alerts" — a customer-facing dashboard,
    not a public status page. No status.* host resolves for future-perfect.co.
  source: https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/557090777176539

availability:
  sla_published: false
  guaranteed_availability: >-
    "Panacea's architecture is designed for continuous operation. Planned maintenance
    episodes are minimised as much as possible and are only required in exceptional
    circumstances." No numeric availability target is published.
  resilience: 'Approach to resilience: "Available on request."'
  source: https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/557090777176539

support_sla:
  hours: 9 to 5 UK time, Monday to Friday (out-of-hours on request)
  response: >-
    "we respond to all service incidents within 30 mins to 1 hour, depending on the urgency"
  channels:
  - email / online ticketing (customer support portal)
  - phone (07785 375700, 9-5 UK)
  - web chat (9-5 UK)
  - onsite support at extra cost
  ticket_self_service: 'Users can manage status and priority of support tickets.'
  source: https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/557090777176539

exit_and_portability:
  data_export_on_exit: >-
    "At the end of a contract, users can export their configuration and data before the
    infrastructure is securely cleared of data. Bespoke data exports are available on request."
  export_formats: [CSV, JSON, XML, openEHR, HL7 (all versions), FHIR, Custom]
  import_formats: [CSV, XML, openEHR, HL7 (all versions), FHIR, JSON, Custom]
  ip_note: >-
    "Future Perfect retains all intellectual property in the software. The customer owns the
    configuration of the Panacea solution at the customer site. The customer does not receive
    the source code of the software."
  exit_plan: >-
    "An agreed exit plan will be included in any contract" covering obligations, timescales
    and data migration.
  source: https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/557090777176539

frameworks:
- name: G-Cloud 14
  supplier: FUTURE PERFECT (HEALTHCARE) LIMITED
  services:
  - id: '557090777176539'
    lot: 'Lot 2: Cloud software'
    name: PANACEA Shared Care Platform for Whole System Personalised healthcare
    url: https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/557090777176539
  - id: '467549587843368'
    lot: 'Lot 3: Cloud Support Service'
    name: Digital Innovation Platform and Healthcare Registries (AI, Genomics, Inheritable Cancers)
    url: https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/467549587843368
  note: >-
    The company's earlier G-Cloud supplier page (/g-cloud/supplier/715929) now returns 404;
    the two G-Cloud 14 service pages above were live at 200 on 2026-09-02.