name: Gainsight description: Gainsight is a customer success platform that helps companies retain and grow their customer base through data-driven insights, automation, and engagement tools. url: https://www.gainsight.com created: '2024' modified: '2026-05-04' apis: - name: Gainsight REST API description: The Gainsight REST API allows developers to integrate customer success data, automate workflows, and build custom applications on top of the Gainsight platform. humanURL: https://support.gainsight.com/PX/API_for_Developers/02About/Work_with_the_Gainsight_API baseURL: https://api.gainsight.com tags: - Analytics - CRM - Customer Success - SaaS properties: - type: documentation url: https://support.gainsight.com/PX/API_for_Developers - type: authentication url: https://support.gainsight.com/PX/API_for_Developers/02About/Authentication - type: swagger url: https://api.gainsight.com/swagger - type: OpenAPI url: openapi/gainsight-rest-api-openapi.yml contact: - name: Gainsight Support url: https://support.gainsight.com email: support@gainsight.com - name: Gainsight PX API description: Product Experience (PX) API for tracking product usage, user behavior, and in-app engagement analytics. humanURL: https://support.gainsight.com/PX/API_for_Developers baseURL: https://api.aptrinsic.com/v1 tags: - Product Analytics - Product Experience - User Engagement properties: - type: documentation url: https://support.gainsight.com/PX/API_for_Developers/APIs_for_Developers/PX_API - type: api-key url: https://support.gainsight.com/PX/API_for_Developers/02About/API_Keys - type: documentation url: https://gainsightpx.docs.apiary.io/ - type: OpenAPI url: openapi/gainsight-px-api-openapi.yml - name: Gainsight CS Company API description: The Company API enables inserting, updating, reading, and deleting records in the Gainsight Company object, supporting up to 50 records per call for write operations and 5000 records per read call. humanURL: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Company_and_Relationship_API/Company_API_Documentation baseURL: https://companyapi.gainsightcloud.com tags: - Accounts - Companies - Customer Success properties: - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Company_and_Relationship_API/Company_API_Documentation - type: authentication url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Generate_REST_API/Generate_REST_API_Key - type: OpenAPI url: openapi/gainsight-cs-company-api-openapi.yml - name: Gainsight CS Person API description: The Person API facilitates upserting person records into the Gainsight Person object model, enabling management of customer contacts and stakeholders. humanURL: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Person_API/People_API_Documentation baseURL: https://personapi.gainsightcloud.com tags: - Contacts - Customer Success - People properties: - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Person_API/People_API_Documentation - type: authentication url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Generate_REST_API/Generate_REST_API_Key - type: OpenAPI url: openapi/gainsight-cs-person-api-openapi.yml - name: Gainsight CS Custom Object API description: The Custom Object API allows inserting, updating, reading, and deleting records in Gainsight transactional custom objects, supporting flexible data models for customer success workflows. humanURL: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Custom_Object_API/Gainsight_Custom_Object_API_Documentation baseURL: https://customobjectapi.gainsightcloud.com tags: - Custom Objects - Customer Success - Data Management properties: - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Custom_Object_API/Gainsight_Custom_Object_API_Documentation - type: authentication url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Generate_REST_API/Generate_REST_API_Key - type: OpenAPI url: openapi/gainsight-cs-custom-object-api-openapi.yml - name: Gainsight CS CTA API description: The Call To Action (CTA) API enables creating and updating CTAs, fetching CTA details, and retrieving CTA configurations through Cockpit REST APIs for managing customer success actions. humanURL: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Cockpit_API/Call_To_Action_(CTA)_API_Documentation baseURL: https://cta.gainsightcloud.com tags: - Calls to Action - Cockpit - Customer Success properties: - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Cockpit_API/Call_To_Action_(CTA)_API_Documentation - type: authentication url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Generate_REST_API/Generate_REST_API_Key - type: OpenAPI url: openapi/gainsight-cs-cta-api-openapi.yml - name: Gainsight CS Timeline API description: The Timeline API enables creating, updating, reading, and deleting Timeline activities, supporting both single and bulk operations with up to 80MB payloads for bulk requests. humanURL: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Timeline_API/Timeline_APIs baseURL: https://timeline.gainsightcloud.com tags: - Activities - Customer Success - Timeline properties: - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Timeline_API/Timeline_APIs - type: authentication url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Generate_REST_API/Generate_REST_API_Key - type: OpenAPI url: openapi/gainsight-cs-timeline-api-openapi.yml - name: Gainsight CS Success Plan API description: The Success Plan API enables creating, updating, and fetching Success Plans and their configurations, supporting structured goal tracking for customer engagements. humanURL: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Success_Plan_APIs/Success_Plan_APIs baseURL: https://successplan.gainsightcloud.com tags: - Customer Success - Goal Tracking - Success Plans properties: - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Success_Plan_APIs/Success_Plan_APIs - type: authentication url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Generate_REST_API/Generate_REST_API_Key - type: OpenAPI url: openapi/gainsight-cs-success-plan-api-openapi.yml - name: Gainsight CS Data Management API description: The Data Management API provides access to Gainsight object and field metadata, enabling retrieval of schema information for integration and data mapping purposes. humanURL: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Data_Management_APIs/Data_Management_APIs baseURL: https://data.gainsightcloud.com tags: - Customer Success - Data Management - Metadata properties: - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Data_Management_APIs/Data_Management_APIs - type: authentication url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Generate_REST_API/Generate_REST_API_Key - type: OpenAPI url: openapi/gainsight-cs-data-management-api-openapi.yml - name: Gainsight CS Bulk API description: The Gainsight Bulk API is an asynchronous connector that automates insert or update of large data volumes from CSV files into Gainsight standard and custom objects, with rate limits of 10 calls per hour and 100 per day. humanURL: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Bulk_API/Gainsight_Bulk_REST_APIs baseURL: https://bulk.gainsightcloud.com tags: - Bulk Data - Customer Success - Data Import properties: - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Bulk_API/Gainsight_Bulk_REST_APIs - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Bulk_API/Gainsight_Bulk_API - type: authentication url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Generate_REST_API/Generate_REST_API_Key - type: OpenAPI url: openapi/gainsight-cs-bulk-api-openapi.yml - name: Gainsight CS Events API description: The Events API enables external systems to publish events into Gainsight, supporting system asset events for cross-system communication with operations including insert, update, upsert, and delete. humanURL: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Events_API/Events_API baseURL: https://events.gainsightcloud.com tags: - Customer Success - Events - Webhooks properties: - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Events_API/Events_API - type: authentication url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Generate_REST_API/Generate_REST_API_Key - type: OpenAPI url: openapi/gainsight-cs-events-api-openapi.yml - name: Gainsight CS User Management API description: The User Management API provides endpoints for managing Gainsight users, company team records, and includes SCIM support for automated user provisioning and de-provisioning through identity providers. humanURL: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/User_Management_APIs/User_Management_APIs baseURL: https://usermanagement.gainsightcloud.com tags: - Customer Success - Provisioning - SCIM - User Management properties: - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/User_Management_APIs/User_Management_APIs - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/User_Management_APIs/SCIM_API - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/User_Management_APIs/API_for_Company_Team_Record - type: authentication url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Generate_REST_API/Generate_REST_API_Key - type: OpenAPI url: openapi/gainsight-cs-user-management-api-openapi.yml - name: Gainsight CS Customer Goals API description: The Customer Goals API enables external systems to create, update, and fetch customer goals programmatically, including template and metrics management for structured goal tracking. humanURL: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Customer_Goals_API/Customer_Goals_APIs baseURL: https://goals.gainsightcloud.com tags: - Customer Success - Goals - Outcomes properties: - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Customer_Goals_API/Customer_Goals_APIs - type: authentication url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Generate_REST_API/Generate_REST_API_Key - type: OpenAPI url: openapi/gainsight-cs-customer-goals-api-openapi.yml - name: Gainsight CS Renewal Center API description: The Renewal Center API enables creating and updating opportunity records in the Gainsight Opportunity object, supporting renewal, upsell, and downsell booking types within the Matrix Data Architecture. humanURL: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Renewal_Center_API/Renewal_Center_API baseURL: https://renewals.gainsightcloud.com tags: - Customer Success - Opportunities - Renewals properties: - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Renewal_Center_API/Renewal_Center_API - type: authentication url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Generate_REST_API/Generate_REST_API_Key - type: OpenAPI url: openapi/gainsight-cs-renewal-center-api-openapi.yml - name: Gainsight CS Task and Playbook API description: The Task and Playbook API manages task creation and updates, and retrieves task and playbook details for orchestrating customer success workflows within the Cockpit. humanURL: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Cockpit_API/Task_APIs baseURL: https://task.gainsightcloud.com tags: - Cockpit - Customer Success - Playbooks - Tasks properties: - type: documentation url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Cockpit_API/Task_APIs - type: authentication url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Generate_REST_API/Generate_REST_API_Key - type: OpenAPI url: openapi/gainsight-cs-task-and-playbook-api-openapi.yml common: - type: portal url: https://support.gainsight.com - type: login url: https://app.gainsight.com - type: terms-of-service url: https://www.gainsight.com/terms-of-service/ - type: privacy-policy url: https://www.gainsight.com/privacy-policy/ - type: status url: https://trust.gainsight.com/ - type: developer-docs url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs - type: authentication url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Generate_REST_API/Generate_REST_API_Key - type: oauth url: https://support.gainsight.com/gainsight_nxt/01Onboarding_and_Implementation/Onboarding_for_Gainsight_NXT/Login_and_Permissions/OAuth_for_Gainsight_APIs - type: release-notes url: https://support.gainsight.com/gainsight_nxt/Release_Notes - type: community url: https://communities.gainsight.com - type: blog url: https://www.gainsight.com/blog/ - type: education url: https://education.gainsight.com - type: JSON-LD url: json-ld/gainsight-context.jsonld - type: JSONSchema url: json-schema/gainsight-company-schema.json - type: JSONSchema url: json-schema/gainsight-person-schema.json - type: JSONSchema url: json-schema/gainsight-cta-schema.json - type: JSONSchema url: json-schema/gainsight-opportunity-schema.json - type: JSONSchema url: json-schema/gainsight-timeline-activity-schema.json - type: Features data: - 'Essentials: 10 full users, 100 customers per user (custom price)' - 'Enterprise: 20 full users, 200 customers per user (custom price)' - AI Insights and Automations - Customer 360 unified profile - Playbooks and Success Plans - Health Scorecards - Surveys (CSAT, NPS) - Digital Journeys for in-app onboarding - Renewal and Expansion Forecasting (Enterprise) - Org Mapping and Sponsor Tracking (Enterprise) - REST API at api.gainsight.com - Default 100 req/min/tenant - OAuth 2.0 + access tokens - Webhooks for customer health events - Salesforce-native (Gainsight CS) or standalone (NXT) - Unlimited Viewer Licenses on both tiers sources: - https://www.gainsight.com/pricing/ updated: '2026-05-04' maintainers: - name: Kin Lane email: kin@apievangelist.com url: https://www.gainsight.com