specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Gainsight
providerId: gainsight
created: '2026-05-04'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-04, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-04'
reconciled: true
tags:
  - FinOps
  - FOCUS
  - Customer Success
description: FOCUS-aligned FinOps for Gainsight.
sources:
  - https://www.gainsight.com/pricing/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Gainsight
serviceCategory: Customer Success
billingModel:
  pricingCategory: Custom Per-User Subscription
  billingFrequency: Monthly
  billingCurrency: USD
focusColumns:
  ServiceName: Gainsight
  ServiceCategory: Customer Success
  ProviderName: Gainsight
  PublisherName: Gainsight
  BillingCurrency: USD
meters:
  - name: full_users
    unit: user-month
    aggregation: max
  - name: viewer_users
    unit: user-month
    aggregation: max
  - name: customers_managed
    unit: customer-month
    aggregation: max
  - name: ai_automations
    unit: execution
    aggregation: sum
principles:
  - name: Visibility
    description: Track Gainsight consumption monthly.
  - name: Allocation
    description: Tag usage to teams/cost centers.
  - name: Optimization
    description: Right-size; reclaim unused entitlements.
  - name: Accountability
    description: Set spend alerts; quarterly review.