generated: '2026-09-17'
method: searched
source: >-
  https://status.gainsight.com/, https://trust.gainsight.com/,
  https://support.gainsight.com/gainsight_nxt/Release_Notes,
  https://developer-portal.gainsight.com/docs/changelog.md
provider: Gainsight
providerId: gainsight

status_page:
  url: https://status.gainsight.com/
  http_status: 200
  title: Gainsight Status
  checked: '2026-09-17'
  note: >-
    Corrects a prior record in this repo that pointed the StatusPage type at
    https://trust.gainsight.com/ — that is the Trust Center (compliance
    artefacts), a different surface, and it sits behind a Cloudflare managed
    challenge.

trust_center:
  url: https://trust.gainsight.com/
  http_status: 403
  note: Live behind a Cloudflare managed challenge; see security/gainsight-trust-center.yml.

release_notes:
  - name: Gainsight NXT Release Notes
    url: https://support.gainsight.com/gainsight_nxt/Release_Notes
    http_status: 200
  - name: Developer Studio Changelog
    url: https://developer-portal.gainsight.com/docs/changelog.md
    http_status: 200
    note: Dated entries, newest first; see changelog/gainsight-changelog.yml.

versioning:
  scheme: path-prefix
  observed:
    - surface: Gainsight PX REST API
      prefix: /v1
      spec_version: 0.1.6
      spec_updated: '2026-03-19'
      source: https://px-apidocs.gainsight.com/llms.txt
    - surface: Gainsight CC REST API
      prefix: /v2
      source: https://developer-portal.gainsight.com/docs/api.md
    - surface: Gainsight CS REST API / SCIM / OAuth / MCP
      prefix: /v1
      source: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/About/API_Documentation_Overview
  note: >-
    Three products, three independently versioned API surfaces, no shared
    version line and no published cross-product compatibility statement.

deprecation_policy:
  published: false
  evidence: >-
    No Sunset (RFC 8594) or Deprecation header is documented on any surface, no
    deprecation-policy page exists, and the API Documentation Overview contains
    no versioning or deprecation section.
  observed_practice:
    - date: '2026-06-17'
      surface: Gainsight CC Connectors
      statement: >-
        "The previous spelling `apikey` is soft-deprecated — it is permanently
        retained as a backward-compatible alias and is never rejected."
      source: https://developer-portal.gainsight.com/docs/changelog.md
      reading: >-
        The one documented deprecation in the estate commits to permanent
        backward compatibility rather than a removal date. Generous to
        integrators, but it is a single changelog entry, not a policy.
  deprecated_operations_in_spec: 0
  deprecated_operations_note: >-
    No operation in openapi/gainsight-px-rest-api-openapi.yml carries
    deprecated: true.

sla:
  published: false
  note: >-
    No public API SLA. Support tiers are attached to commercial plans
    (see plans/gainsight-plans-pricing.yml); uptime commitments are contractual.

support:
  - name: Gainsight Support / Knowledge Base
    url: https://support.gainsight.com
  - name: Gainsight Community
    url: https://communities.gainsight.com
  - name: Gainsight University
    url: https://education.gainsight.com