specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: Gainsight
providerId: gainsight
created: '2026-05-04'
modified: '2026-09-17'
generated: '2026-09-17'
method: searched
source: https://www.gainsight.com/pricing/
provenance_note: >-
  Replaces a 2026-05-04 bulk-sweep artifact that carried method: generated and
  covered only two CS editions. Read from the live pricing page on 2026-09-17.
tags:
  - Customer Success
  - Customer Health
description: >-
  Gainsight publishes a tiered plan structure across four product lines but no
  price on any tier — every plan is "contact us". Quotas are published (full
  users, customers per user, academy sites, admin seats), which makes the tiers
  comparable even without a number. Nothing is metered on API calls; API access
  is a platform capability governed by the tenant rate limit, not a billed line
  item.

plan_count: 11
currency: null
pricing_model: enterprise-quote

products:
  - product: Customer Success
    plans:
      - id: gainsight-cs-essentials
        name: Essentials
        type: enterprise
        price: null
        price_label: Contact for pricing
        entries:
          - label: Full users included
            name: full_users
            value: 10
          - label: Customers per user
            name: customers_per_user
            value: 100
          - label: Viewer licenses
            name: viewer_licenses
            value: unlimited
        features:
          - AI Insights
          - Automations
          - Customer 360
          - Playbooks
          - Dashboards
          - Health Scorecards
          - Surveys
          - Digital Journeys
      - id: gainsight-cs-enterprise
        name: Enterprise
        type: enterprise
        price: null
        price_label: Contact for pricing
        entries:
          - label: Full users included
            name: full_users
            value: 20
          - label: Customers per user
            name: customers_per_user
            value: 200
          - label: Viewer licenses
            name: viewer_licenses
            value: unlimited
        features:
          - Everything in Essentials
          - Company News
          - Renewal and Expansion Forecasting
          - Organizational Mapping & Sponsor Tracking

  - product: Skilljar by Gainsight
    plans:
      - id: skilljar-essentials
        name: Essentials
        type: enterprise
        price: null
        entries:
          - label: Academy sites
            name: academy_sites
            value: 1
          - label: Seats and courses
            name: seats_courses
            value: unlimited
        features: [Standard Integrations]
      - id: skilljar-professional
        name: Professional
        type: enterprise
        price: null
        entries:
          - label: Academy sites
            name: academy_sites
            value: 2
        features: [Premium Integrations, SSO for Admins]
      - id: skilljar-enterprise
        name: Enterprise
        type: enterprise
        price: null
        entries:
          - label: Academy sites
            name: academy_sites
            value: 3
        features: [More Premium Integrations, Sandbox Organization]

  - product: Product Experience (Gainsight PX)
    plans:
      - id: gainsight-px
        name: Product Experience
        type: enterprise
        price: null
        trial: true
        features:
          - Product Analytics
          - In-App Guides
          - User Surveys
          - Multi-platform support
        note: >-
          The only Gainsight product offering a self-serve free trial. It is the
          same product whose REST API has a published Swagger contract.

  - product: Customer Communities
    plans:
      - id: cc-professional
        name: Professional
        type: enterprise
        price: null
        entries:
          - label: Admin seats
            name: admin_seats
            value: 3
      - id: cc-business
        name: Business
        type: enterprise
        price: null
        entries:
          - label: Admin seats
            name: admin_seats
            value: 5
      - id: cc-enterprise
        name: Enterprise
        type: enterprise
        price: null
        entries:
          - label: Admin seats
            name: admin_seats
            value: 10

api_billing:
  metered: false
  note: >-
    No plan meters or prices API calls. API throughput is capped by the tenant
    rate limit (see rate-limits/gainsight-rate-limits.yml), which is not
    published as varying by tier. Sandbox environments are a separately purchased
    license rather than a plan inclusion, except for Skilljar Enterprise.