generated: '2026-07-27'
method: searched
source: >-
  https://docs.arcadia.com/v2022-12-21-Signal/reference/versioning-releases,
  https://docs.arcadia.com/v2022-12-21-Signal/reference/requests,
  https://docs.arcadia.com/v2022-12-21-Signal/changelog,
  https://status.arcadia.com (+ its Statuspage components API), all HTTP 200 on
  2026-07-27; deprecated operations derived from
  openapi/genability-signal-openapi.json
summary: >-
  Signal publishes a version statement and a maturity-label scheme, and Arcadia
  runs a public Statuspage for the platform. There is NO deprecation policy, no
  Sunset/Deprecation header support, and no published SLA or uptime target.
versioning:
  scheme: uri-path segment plus a dated documentation version
  current: '1.0'
  path_segments: [/rest/public, /rest/v1]
  documentation_version: 2022-12-21-Signal
  docs: https://docs.arcadia.com/v2022-12-21-Signal/reference/versioning-releases
  statement: >-
    "The Signal APIs currently use version 1.0. Future API versions may allow
    users to choose between versions without immediately forcing migration."
  maturity_labels:
  - {label: Alpha, meaning: The API contract is not finalized and may change.}
  - {label: Beta, meaning: The API has been used in production and the contract has stabilized.}
  - {label: Gamma, meaning: The API is field-proven and has no anticipated changes.}
  forward_compatibility: >-
    "New fields may be added to responses over time. API clients should be
    prepared to ignore object properties they do not recognize."
    (https://docs.arcadia.com/v2022-12-21-Signal/reference/responses)
deprecation:
  policy_url: null
  policy_published: false
  sunset_header: false
  deprecation_header: false
  notice_period: null
  detail: >-
    No deprecation or end-of-life policy is published anywhere in the 103-page
    Signal documentation set (all pages indexed in
    https://docs.arcadia.com/v2022-12-21-Signal/llms.txt). RFC 8594 Sunset and
    Deprecation headers are not mentioned. The only EOL signal found anywhere is
    a Statuspage component labelled "On Demand (Legacy EOL Dec 2025)", which is
    an individual component notice rather than a policy. No Deprecation pointer
    is wired in apis.yml because there is no policy to point at.
deprecated_operations: []
deprecated_operations_note: >-
  All 33 operations in openapi/genability-signal-openapi.json carry
  deprecated:false (or omit the field); none is marked deprecated.
sla:
  url: https://platform-legal.arcadia.com/
  uptime_target: null
  uptime_commitment: >-
    None. The Platform Terms of Service commit only to "commercially reasonable
    efforts to make the Services available at all times except for (a) planned
    downtime, or (b) any unavailability due to Force Majeure" — there is no
    percentage target and no service credit.
  support_services_policy:
    published: true
    document: Arcadia Support Services Policy (platform-legal.arcadia.com)
    hours: 9am to 8pm ET Monday through Friday (excluding public holidays), via email or ticketing system
    severity_levels:
    - level: Severity 1 - Critical
      definition: Critical production issue rendering client production non-functional or materially incorrect, no acceptable workaround (e.g. unable to access API).
      target_response: 2 hours
    - level: Severity 2 - Severe
      definition: Severe production issue affecting a small portion of users or with an accepted workaround (e.g. intermittent availability of API).
      target_response: 1 business day
    - level: Severity 3 - Important
      definition: Important production issue with minimal impact and an acceptable workaround; functional questions and general product inquiries.
      target_response: 30 business days, or a mutually agreed timeframe
    exclusions: >-
      Feature requests, and interruptions due to unavailability of Utility
      Endpoint Data or other circumstances outside Arcadia's control (force
      majeure, utility/client downtime, third-party actions).
  legal_center:
    url: https://platform-legal.arcadia.com/
    documents:
    - Platform Terms of Service (Version 2.0, effective 2025-05-16)
    - Arcadia Privacy Policy
    - Arcadia Support Services Policy
    - Data Processing Addendum
    - Technical and Organizational Security Measures
    - Third Party Subprocessors
    - Arcadia Test Environment License Agreement
    - Third Party Platform Integration - End User Terms of Service
    - Urjanet Terms of Service
    note: >-
      The Platform Terms of Service name Genability and Signal explicitly, so
      this legal centre governs the Signal API.
  note: >-
    Commercial terms are otherwise negotiated; dash.genability.com offers a
    14-day free trial with a credit card required to mint API keys.
status_page:
  url: https://status.arcadia.com
  provider: Atlassian Statuspage (page id 9jpyxnxn31yx, "Arcadia")
  scope: >-
    Arcadia platform-wide. Components listed on 2026-07-27: UDS API, Utility
    Cloud API, Plug, Plug API, Utility Expense Management Platform (formerly
    ENGIE Platform), Authorization, Portal, Utility Cloud (Legacy),
    Authentication, UDS (Legacy), Console, Dashboard, Connect, SourceViewer,
    Utility Expense Management, On Demand (Legacy EOL Dec 2025).
  caveat: >-
    No component is named "Signal" or "Genability", and the Signal
    documentation does not link to the status page. This is the corporate
    parent's status page covering the Arcadia platform that Signal is now part
    of — recorded as the provider's status page with that qualification.
  subscribe: email and SMS notifications, plus /api/v2/ Statuspage JSON endpoints
  history_api: https://status.arcadia.com/api/v2/incidents.json
changelog:
  url: https://docs.arcadia.com/v2022-12-21-Signal/changelog
  detail: changelog/genability-changelog.yml
support:
  email: platformsupport@arcadia.com
  note: >-
    The documented contact for special API permissions (e.g. creating private
    TOU definitions) and workflow guidance.