generated: '2026-09-12'
method: searched
source: https://www.itrsgroup.com/about/security-center
specification: API Commons VulnerabilityDisclosure
specificationVersion: '0.1'
provider: Geneos
providerId: geneos
disclosure:
  published: true
  grade: partial
  channel: support-ticket
  url: https://support.itrsgroup.com/requests/new
  policy_url: https://www.itrsgroup.com/about/security-center
  http_status: 200
  probed: '2026-09-12'
  quote: >-
    "If you've noticed any abuse, misuse, exploitation, or experienced an incident
    with your account data or security, open a support ticket and we'll be ready
    to help."
  note: >-
    This is a stated route for reporting a security problem to ITRS Group, and it
    is why a `Security` pointer is wired in apis.yml. It is NOT a formal
    vulnerability disclosure policy: there is no safe-harbour statement, no
    scope definition, no acknowledgement or remediation timeline, no PGP key, no
    dedicated security@ address, and the route is a general support queue that a
    non-customer may not be able to open a ticket in. Graded `partial` rather
    than `published` so the difference stays visible.
security_txt:
  published: false
  probed:
    - url: https://www.itrsgroup.com/.well-known/security.txt
      status: 404
    - url: https://itrsgroup.com/.well-known/security.txt
      status: 404
    - url: https://docs.itrsgroup.com/.well-known/security.txt
      status: 404
    - url: https://community.itrsgroup.com/.well-known/security.txt
      status: 404
  note: >-
    No RFC 9116 security.txt on any host. No `SecurityTxt` pointer is wired.
bug_bounty:
  program: false
  searched:
    - HackerOne
    - Bugcrowd
    - Intigriti
  note: No public bug bounty or coordinated disclosure programme found.
cve_history:
  advisory_page: not found
  note: >-
    No public security advisory feed, RSS, or GitHub Security Advisories surface
    was found for Geneos. Patches are announced inside the versioned release
    notes at
    https://docs.itrsgroup.com/docs/all/geneos/7x-geneos-release-notes/index.html
recommendation_to_provider: >-
  Publishing /.well-known/security.txt on www.itrsgroup.com with a Contact and a
  Policy line would take minutes and would close the single most mechanical gap
  in this profile. A named security@ alias and a short safe-harbour statement
  would move this from `partial` to a real disclosure policy.