generated: '2026-07-19'
method: searched
status: third-party
status_raw: community
source: https://github.com/MakingChatbots/genesys-cloud-mcp-server
notes: Genesys does not (as of this writing) publish an official first-party hosted MCP server; it publishes
  a "What is Model Context Protocol" explainer only. A well-maintained community MCP server for the Genesys
  Cloud Platform API exists (MakingChatbots/genesys-cloud-mcp-server), exposing contact-center analytics
  and conversation tools. Listed here as the discoverable MCP surface; candidate tools below map to real
  Platform API operations.
server:
  name: genesys-cloud-mcp-server
  transport: stdio
  repo: https://github.com/MakingChatbots/genesys-cloud-mcp-server
  official: false
tools:
- name: search_queues
  description: Search for routing queues by name (wildcards supported)
  source_operation: openapi/genesys-platform-api-openapi-original.json#getRoutingQueues
- name: query_conversation_details
  description: Query conversation detail records
  source_operation: openapi/genesys-platform-api-openapi-original.json#postAnalyticsConversationsDetailsQuery
- name: query_conversation_aggregates
  description: Query aggregated conversation metrics
  source_operation: openapi/genesys-platform-api-openapi-original.json#postAnalyticsConversationsAggregatesQuery
- name: get_conversation
  description: Retrieve a single conversation
  source_operation: openapi/genesys-platform-api-openapi-original.json#getConversation
deployment:
  mode: third-party
  verified: searched
  tools: 4
  checked: '2026-08-12'
  source: catalog MCP census