swagger: '2.0'
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Agent Assistants Case Management API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
host: api.mypurecloud.com
schemes:
- https
consumes:
- application/json
produces:
- application/json
tags:
- name: Case Management
  description: Case Management
paths:
  /api/v2/casemanagement/cases/{caseId}/associations/{associationId}:
    get:
      tags:
      - Case Management
      summary: Get a Case Association.
      description: ''
      operationId: getCasemanagementCaseAssociation
      produces:
      - application/json
      parameters:
      - name: caseId
        in: path
        description: Case identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: associationId
        in: path
        description: Case association identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/CaseAssociation'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseAssociation:view
      x-purecloud-method-name: getCasemanagementCaseAssociation
  /api/v2/casemanagement/cases/associations/query:
    post:
      tags:
      - Case Management
      summary: Query for Case associations by interaction.
      description: ''
      operationId: postCasemanagementCasesAssociationsQuery
      produces:
      - application/json
      parameters:
      - in: body
        name: body
        description: Case association query request.
        required: true
        schema:
          $ref: '#/definitions/CaseAssociationQuery'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/CaseAssociationQueryEntityListing'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseAssociation:view
      x-purecloud-method-name: postCasemanagementCasesAssociationsQuery
  /api/v2/casemanagement/cases/{caseId}/associations:
    get:
      tags:
      - Case Management
      summary: Get a list of Case associations for the Case.
      description: ''
      operationId: getCasemanagementCaseAssociations
      produces:
      - application/json
      parameters:
      - name: caseId
        in: path
        description: Case identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: before
        in: query
        description: The cursor that points to the start of the set of entities that has been returned.
        required: false
        type: string
      - name: after
        in: query
        description: The cursor that points to the end of the set of entities that has been returned.
        required: false
        type: string
      - name: pageSize
        in: query
        description: Number of entities to return. Maximum of 200.
        required: false
        type: string
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/CaseAssociationListing'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseAssociation:view
      x-purecloud-method-name: getCasemanagementCaseAssociations
    post:
      tags:
      - Case Management
      summary: Create a Case association.
      description: ''
      operationId: postCasemanagementCaseAssociations
      produces:
      - application/json
      parameters:
      - name: caseId
        in: path
        description: Case identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - in: body
        name: body
        description: Case association create request.
        required: true
        schema:
          $ref: '#/definitions/CaseAssociationCreate'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/CaseAssociation'
        '201':
          description: Case association created.
          schema:
            $ref: '#/definitions/CaseAssociation'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.input: Exactly one of workitemId or conversationId must be set.
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
            invalid.input.duplicate.association: Duplicate association.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseAssociation:add
      x-purecloud-method-name: postCasemanagementCaseAssociations
  /api/v2/casemanagement/caseplans/query:
    post:
      tags:
      - Case Management
      summary: Query for Caseplans.
      description: This endpoint supports two filtering modes. The recommended approach uses 'filters' (generic filter model) and 'attributes' (field projection). During the migration period, the legacy fields 'name', 'nameSearchType', and 'divisionIds' remain available as an alternative.
      operationId: postCasemanagementCaseplansQuery
      produces:
      - application/json
      parameters:
      - in: body
        name: body
        description: Caseplan query request.
        required: true
        schema:
          $ref: '#/definitions/CaseplanQueryRequest'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/CaseplanQueryEntityListing'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.property: Value [%s] is not a valid property for object [%s]
            validation.failed: Validation failed.
            constraint.validation: '%s'
            invalid.input.string.value.too.short: A string field value is shorter than the minimum allowed length.
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more of the requested divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseplan:view
      x-purecloud-method-name: postCasemanagementCaseplansQuery
  /api/v2/casemanagement/caseplans/{caseplanId}:
    get:
      tags:
      - Case Management
      summary: Get a Caseplan.
      description: ''
      operationId: getCasemanagementCaseplan
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Caseplan'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseplan:view
      x-purecloud-method-name: getCasemanagementCaseplan
    delete:
      tags:
      - Case Management
      summary: Delete a Caseplan.
      description: ''
      operationId: deleteCasemanagementCaseplan
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Empty'
        '204':
          description: Caseplan deleted.
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
            pre.check.caseplan.being.used: Case Plan cannot be deleted because it is currently in use by existing cases.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ALL
        permissions:
        - caseManagement:caseplan:delete
      x-purecloud-method-name: deleteCasemanagementCaseplan
    patch:
      tags:
      - Case Management
      summary: Update the attributes of a Caseplan.
      description: ''
      operationId: patchCasemanagementCaseplan
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - in: body
        name: body
        description: Caseplan update.
        required: true
        schema:
          $ref: '#/definitions/CaseplanUpdate'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Caseplan'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            pre.check.draft.caseplan.version.required: Caseplan must have an unpublished version to perform update operations.
            bad.request: The request could not be understood by the server due to malformed syntax.
            invalid.input.no.change: No changes found in request.
            invalid.property: Value [%s] is not a valid property for object [%s]
            validation.failed: Validation failed.
            constraint.validation: '%s'
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            pre.check.published.caseplan.field.update.not.allowed: divisionId, customerIntentId and referencePrefix cannot be updated on a published Caseplan.
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
            invalid.input.duplicate.reference.prefix: Reference prefix already in use.
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            owner.missing.any.division.permissions: Owner must have required permissions in the case division.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            intent.not.found: The specified intent was not found.
            not.found: The requested resource was not found.
            owner.not.found: The specified case owner was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
            precondition.check.failed: Precondition check failed.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ALL
        permissions:
        - caseManagement:caseplan:edit
      x-purecloud-method-name: patchCasemanagementCaseplan
  /api/v2/casemanagement/caseplans/{caseplanId}/publish:
    post:
      tags:
      - Case Management
      summary: Publish Caseplan.
      description: ''
      operationId: postCasemanagementCaseplanPublish
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Caseplan'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
            invalid.input.duplicate.reference.prefix: Reference prefix already in use.
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
            pre.check.data.schema.required.for.publish: At least one data schema is required before publishing a caseplan.
            precondition.check.failed: Precondition check failed.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseplan:publish
      x-purecloud-method-name: postCasemanagementCaseplanPublish
  /api/v2/casemanagement/caseplans/{caseplanId}/versions:
    post:
      tags:
      - Case Management
      summary: Create Caseplan version.
      description: ''
      operationId: postCasemanagementCaseplanVersions
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Caseplan'
        '202':
          description: New Caseplan version created.
          schema:
            $ref: '#/definitions/Caseplan'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
            precondition.check.failed: Precondition check failed.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ALL
        permissions:
        - caseManagement:caseplan:edit
      x-purecloud-method-name: postCasemanagementCaseplanVersions
  /api/v2/casemanagement/caseplans/{caseplanId}/versions/{versionId}:
    get:
      tags:
      - Case Management
      summary: Get a Caseplan version.
      description: ''
      operationId: getCasemanagementCaseplanVersion
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: versionId
        in: path
        description: Caseplan version identifier.
        required: true
        type: string
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Caseplan'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            validation.failed: Validation failed.
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseplan:version
      x-purecloud-method-name: getCasemanagementCaseplanVersion
  /api/v2/casemanagement/caseplans/{caseplanId}/versions/{versionId}/intakesettings:
    get:
      tags:
      - Case Management
      summary: Get the intake settings for a Caseplan version.
      description: ''
      operationId: getCasemanagementCaseplanVersionIntakesettings
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: versionId
        in: path
        description: Caseplan version identifier.
        required: true
        type: string
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/IntakeSettingsListing'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            validation.failed: Validation failed.
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseplanIntakeSettings:view
      x-purecloud-method-name: getCasemanagementCaseplanVersionIntakesettings
  /api/v2/casemanagement/caseplans/{caseplanId}/intakesettings:
    put:
      tags:
      - Case Management
      summary: Update the intake settings for a Caseplan.
      description: ''
      operationId: putCasemanagementCaseplanIntakesettings
      consumes:
      - application/json
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - in: body
        name: body
        description: Intake settings update.
        required: true
        schema:
          $ref: '#/definitions/IntakeSettingsUpdate'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/IntakeSettingsListing'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            schema.error.missing.data.schemas: Data schemas not defined.
            bad.request: The request could not be understood by the server due to malformed syntax.
            invalid.input.no.change: No change for the record is obtained.
            invalid.property: Value [%s] is not a valid property for object [%s]
            validation.failed: Validation failed.
            constraint.validation: '%s'
            schema.error.schema.not.found: Schema not found.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            schema.error.property.not.found: Schema property not found.
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            schema.error.duplicate.display.order: Duplicate display order values.
            schema.error.invalid.schema.key: Invalid schema key.
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Caseplan not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
            revision.conflict: The entity was modified by another process.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseplanIntakeSettings:edit
      x-purecloud-method-name: putCasemanagementCaseplanIntakesettings
  /api/v2/casemanagement/caseplans/{caseplanId}/versions/{versionId}/dataschemas:
    get:
      tags:
      - Case Management
      summary: Get the data schemas for a Caseplan version.
      description: ''
      operationId: getCasemanagementCaseplanVersionDataschemas
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: versionId
        in: path
        description: Caseplan version identifier.
        required: true
        type: string
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/CaseplanDataSchemaListing'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            validation.failed: Validation failed.
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseplanDataSchemas:view
      x-purecloud-method-name: getCasemanagementCaseplanVersionDataschemas
  /api/v2/casemanagement/caseplans/{caseplanId}/dataschemas:
    post:
      tags:
      - Case Management
      summary: Add a data schema to a draft Caseplan.
      description: ''
      operationId: postCasemanagementCaseplanDataschemas
      consumes:
      - application/json
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - in: body
        name: body
        description: Data schema reference.
        required: true
        schema:
          $ref: '#/definitions/CaseplanDataSchemaRequest'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/CaseplanDataSchema'
        '201':
          description: Data schema created for the draft Caseplan.
          schema:
            $ref: '#/definitions/CaseplanDataSchema'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            schema.error.schema.not.found: Schema ID does not exist in the schema service.
            schema.error.schema.disabled: Schema exists but is disabled.
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            schema.error.duplicate.schema.keys: Schema key already exists in configuration.
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            schema.error.schema.deleted: Schema exists but is deleted.
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: No Caseplan matches this ID.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
            pre.check.data.schema.limit.reached: Maximum number of data schemas for this Caseplan is already configured.
            pre.check.draft.caseplan.version.required: No draft version (latest equals published).
            pre.check.published.caseplan.field.update.not.allowed: Data schemas cannot be modified after a Caseplan has been published.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ALL
        permissions:
        - caseManagement:caseplanDataSchemas:add
      x-purecloud-method-name: postCasemanagementCaseplanDataschemas
  /api/v2/casemanagement/caseplans/{caseplanId}/dataschemas/{schemaKeyName}:
    put:
      tags:
      - Case Management
      summary: Update a data schema on a draft Caseplan.
      description: ''
      operationId: putCasemanagementCaseplanDataschema
      consumes:
      - application/json
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: schemaKeyName
        in: path
        description: Schema key (for example "default").
        required: true
        type: string
      - in: body
        name: body
        description: Data schema reference.
        required: true
        schema:
          $ref: '#/definitions/CaseplanDataSchemaRequest'
      responses:
        '200':
          description: Returns the updated DataSchema.
          schema:
            $ref: '#/definitions/CaseplanDataSchema'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            schema.error.schema.not.found: Schema ID does not exist in the schema service.
            schema.error.schema.disabled: Schema exists but is disabled.
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            schema.error.schema.deleted: Schema exists but is deleted.
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: No Caseplan matches this ID, or this Caseplan has no data schema with the given key.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            pre.check.data.schema.referenced.by.intake: Intake settings exist on the Caseplan configuration.
            request.conflict: The request conflicts with the current state of the target resource.
            pre.check.draft.caseplan.version.required: No draft version (latest equals published).
            pre.check.data.schema.referenced.by.workitem.settings: Cannot modify data schema because Workitem settings are configured on Stepplans.
            pre.check.published.caseplan.field.update.not.allowed: Data schemas cannot be modified after a Caseplan has been published.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ALL
        permissions:
        - caseManagement:caseplanDataSchemas:edit
      x-purecloud-method-name: putCasemanagementCaseplanDataschema
    delete:
      tags:
      - Case Management
      summary: Remove a data schema from a draft Caseplan.
      description: ''
      operationId: deleteCasemanagementCaseplanDataschema
      consumes:
      - application/json
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: schemaKeyName
        in: path
        description: Schema key (for example "default").
        required: true
        type: string
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Empty'
        '204':
          description: Caseplan data schema deleted.
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: No Caseplan matches this ID, or this Caseplan has no data schema with the given key.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            pre.check.data.schema.referenced.by.intake: Intake settings exist on the Caseplan configuration.
            request.conflict: The request conflicts with the current state of the target resource.
            pre.check.draft.caseplan.version.required: No draft version (latest equals published).
            pre.check.data.schema.referenced.by.workitem.settings: Cannot modify data schema because Workitem settings are configured on Stepplans.
            pre.check.published.caseplan.field.update.not.allowed: Data schemas cannot be modified after a Caseplan has been published.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ALL
        permissions:
        - caseManagement:caseplanDataSchemas:delete
      x-purecloud-method-name: deleteCasemanagementCaseplanDataschema
  /api/v2/casemanagement/caseplans:
    get:
      tags:
      - Case Management
      summary: Get a list of Caseplans.
      description: ''
      operationId: getCasemanagementCaseplans
      produces:
      - application/json
      parameters:
      - name: after
        in: query
        description: Cursor that points to the end of the previously returned set of Caseplans.
        required: false
        type: string
      - name: pageSize
        in: query
        description: Number of Caseplans to return. Maximum is 200.
        required: false
        type: integer
        maximum: 200
        format: int32
      - name: customerIntentId
        in: query
        description: Filter by customer intent.
        required: false
        type: string
      - name: divisionIds
        in: query
        description: Filter by divisions.
        required: false
        type: string
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/CaseplanListing'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseplan:view
      x-purecloud-method-name: getCasemanagementCaseplans
    post:
      tags:
      - Case Management
      summary: Create a Caseplan.
      description: ''
      operationId: postCasemanagementCaseplans
      produces:
      - application/json
      parameters:
      - in: body
        name: body
        description: Caseplan create request.
        required: true
        schema:
          $ref: '#/definitions/CaseplanCreate'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/CaseplanCreateResponse'
        '201':
          description: Caseplan created.
          schema:
            $ref: '#/definitions/CaseplanCreateResponse'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            schema.error.property.disabled: Schema property is disabled.
            schema.error.missing.data.schemas: Data schemas not defined.
            bad.request: The request could not be understood by the server due to malformed syntax.
            schema.error.schema.deleted: Schema has been deleted.
            invalid.input.duplicate.caseplan.name: Caseplan name already in use.
            invalid.property: Value [%s] is not a valid property for object [%s]
            validation.failed: Validation failed.
            schema.error.invalid.intake.schema.key: Invalid intake schema key.
            constraint.validation: '%s'
            schema.error.schema.not.found: Schema not found.
            schema.error.schema.disabled: Schema is disabled.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            schema.error.duplicate.schema.keys: Duplicate schema keys.
            schema.error.property.not.found: Schema property not found.
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            schema.error.duplicate.display.order: Duplicate display order values.
            schema.error.invalid.schema.key: Invalid schema key.
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
            invalid.input.duplicate.reference.prefix: Reference prefix already in use.
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            owner.missing.any.division.permissions: Owner must have required permissions in the case division.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            intent.not.found: The specified intent was not found.
            not.found: The requested resource was not found.
            owner.not.found: The specified case owner was not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseplan:add
      x-purecloud-method-name: postCasemanagementCaseplans
  /api/v2/casemanagement/cases/{caseId}:
    get:
      tags:
      - Case Management
      summary: Get a Case.
      description: ''
      operationId: getCasemanagementCase
      produces:
      - application/json
      parameters:
      - name: caseId
        in: path
        description: Case identifier.
        required: true
        type: string
      - name: expands
        in: query
        description: Fields to expand.
        required: false
        type: string
        enum:
        - caseplan
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Case'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
            case.missing.any.division.permissions: User is missing the required permission in the case division.
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:case:view
      x-purecloud-method-name: getCasemanagementCase
    delete:
      tags:
      - Case Management
      summary: Delete a Case.
      description: ''
      operationId: deleteCasemanagementCase
      produces:
      - application/json
      parameters:
      - name: caseId
        in: path
        description: Case identifier.
        required: true
        type: string
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Empty'
        '204':
          description: Case deleted.
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
            case.missing.any.division.permissions: User is missing the required permission in the case division.
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ALL
        permissions:
        - caseManagement:case:delete
      x-purecloud-method-name: deleteCasemanagementCase
  /api/v2/casemanagement/cases/{caseId}/priority:
    patch:
      tags:
      - Case Management
      summary: Update priority of a Case.
      description: ''
      operationId: patchCasemanagementCasePriority
      consumes:
      - application/json
      produces:
      - application/json
      parameters:
      - name: caseId
        in: path
        description: Case identifier.
        required: true
        type: string
      - in: body
        name: body
        description: Priority update.
        required: true
        schema:
          $ref: '#/definitions/CasePriorityUpdate'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Case'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.input.no.change: No changes found in request.
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
            case.missing.any.division.permissions: User is missing the required permission in the case division.
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:casePriority:edit
      x-purecloud-method-name: patchCasemanagementCasePriority
  /api/v2/casemanagement/cases/{caseId}/datedue:
    patch:
      tags:
      - Case Management
      summary: Update the due date of a Case.
      description: ''
      operationId: patchCasemanagementCaseDatedue
      consumes:
      - application/json
      produces:
      - application/json
      parameters:
      - name: caseId
        in: path
        description: Case identifier.
        required: true
        type: string
      - in: body
        name: body
        description: Due date update.
        required: true
        schema:
          $ref: '#/definitions/CaseDateDueUpdate'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Case'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.input.no.change: No changes found in request.
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
            case.missing.any.division.permissions: User is missing the required permission in the case division.
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseDateDue:edit
      x-purecloud-method-name: patchCasemanagementCaseDatedue
  /api/v2/casemanagement/cases/{caseId}/summary:
    patch:
      tags:
      - Case Management
      summary: Update summary of a Case.
      description: ''
      operationId: patchCasemanagementCaseSummary
      consumes:
      - application/json
      produces:
      - application/json
      parameters:
      - name: caseId
        in: path
        description: Case identifier.
        required: true
        type: string
      - in: body
        name: body
        description: Summary update.
        required: true
        schema:
          $ref: '#/definitions/CaseSummaryUpdate'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Case'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.input.no.change: No changes found in request.
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
            case.missing.any.division.permissions: User is missing the required permission in the case division.
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseSummary:edit
      x-purecloud-method-name: patchCasemanagementCaseSummary
  /api/v2/casemanagement/cases/externalcontacts/{externalContactId}:
    get:
      tags:
      - Case Management
      summary: Get a list of Cases for an External Contact.
      description: ''
      operationId: getCasemanagementCasesExternalcontact
      produces:
      - application/json
      parameters:
      - name: externalContactId
        in: path
        description: External contact identifier.
        required: true
        type: string
      - name: after
        in: query
        description: Cursor pointing to the end of the previously returned page of Cases.
        required: false
        type: string
      - name: pageSize
        in: query
        description: Number of Cases to return (maximum 200).
        required: false
        type: integer
        maximum: 200
        minimum: 1
        format: int32
      - name: divisionIds
        in: query
        description: Filter by divisions.
        required: false
        type: string
      - name: expands
        in: query
        description: Fields to expand.
        required: false
        type: array
        items:
          type: string
          enum:
          - caseplan
        collectionFormat: multi
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/CaseListing'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more of the requested divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
            case.missing.any.division.permissions: User is missing the required permission in the case division.
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseExternalContact:view
      x-purecloud-method-name: getCasemanagementCasesExternalcontact
  /api/v2/casemanagement/cases/references/{referenceId}:
    get:
      tags:
      - Case Management
      summary: Get a Case by reference.
      description: ''
      operationId: getCasemanagementCasesReference
      produces:
      - application/json
      parameters:
      - name: referenceId
        in: path
        description: Case reference.
        required: true
        type: string
      - name: expands
        in: query
        description: Fields to expand.
        required: false
        type: string
        enum:
        - caseplan
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Case'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            caseref.missing.any.division.permissions: You do not have permission to view the case reference.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:caseReference:view
      x-purecloud-method-name: getCasemanagementCasesReference
  /api/v2/casemanagement/cases:
    post:
      tags:
      - Case Management
      summary: Create a Case.
      description: ''
      operationId: postCasemanagementCases
      produces:
      - application/json
      parameters:
      - in: body
        name: body
        description: Case create request.
        required: true
        schema:
          $ref: '#/definitions/CaseCreate'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Case'
        '202':
          description: Case created.
          schema:
            $ref: '#/definitions/Case'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            schema.error.property.disabled: Schema property is disabled.
            bad.request: The request could not be understood by the server due to malformed syntax.
            schema.error.schema.deleted: Schema has been deleted.
            invalid.property: Value [%s] is not a valid property for object [%s]
            validation.failed: Validation failed.
            schema.error.invalid.intake.schema.key: Invalid intake schema key.
            constraint.validation: '%s'
            schema.error.missing.required.properties: Missing required schema properties.
            schema.error.schema.not.found: Schema not found.
            schema.error.schema.disabled: Schema is disabled.
            workitem.wrong.division: The workitem does not belong to the same division as the case.
            schema.error.invalid.property.type: Invalid property data type.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            schema.error.property.not.found: Schema property not found.
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            schema.error.caseplan.no.intake: Caseplan has no intake definitions.
            external.contact.wrong.division: The external contact does not belong to the same division as the caseplan.
            schema.error.caseplan.no.schema: Caseplan has no data schemas defined.
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            owner.missing.any.division.permissions: Owner must have required permissions in the case division.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
            case.missing.any.division.permissions: User is missing the required permission in the case division.
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            intent.not.found: The specified intent was not found.
            not.found: The requested resource was not found.
            owner.not.found: The specified case owner was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:case:add
      x-purecloud-method-name: postCasemanagementCases
  /api/v2/casemanagement/cases/{caseId}/terminate/jobs/{jobId}:
    get:
      tags:
      - Case Management
      summary: Get a Terminate Job for a Case.
      description: ''
      operationId: getCasemanagementCaseTerminateJob
      produces:
      - application/json
      parameters:
      - name: caseId
        in: path
        description: Case identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: jobId
        in: path
        description: Terminate Job identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/TerminateJob'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            invalid.input.invalid.uuid: Invalid UUID.
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
            case.missing.any.division.permissions: User is missing the required permission in the case division.
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:terminateJob:view
      x-purecloud-method-name: getCasemanagementCaseTerminateJob
  /api/v2/casemanagement/cases/{caseId}/terminate/jobs:
    post:
      tags:
      - Case Management
      summary: Create a Terminate Job for a Case.
      description: ''
      operationId: postCasemanagementCaseTerminateJobs
      produces:
      - application/json
      parameters:
      - name: caseId
        in: path
        description: Case identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/TerminateJob'
        '201':
          description: Terminate job created.
          schema:
            $ref: '#/definitions/TerminateJob'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            invalid.input.duplicate.job: A terminate job already exists.
            invalid.input.case.already.terminating: This case is in a terminal state already.
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.property: Value [%s] is not a valid property for object [%s]
            invalid.input.invalid.uuid: Invalid UUID.
            constraint.validation: '%s'
            model.validation.fail: Model validation failure.
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
            case.missing.any.division.permissions: User is missing the required permission in the case division.
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:terminateJob:add
      x-purecloud-method-name: postCasemanagementCaseTerminateJobs
  /api/v2/casemanagement/caseplans/{caseplanId}/stageplans/{stageplanId}:
    patch:
      tags:
      - Case Management
      summary: Update the attributes of a Stageplan.
      description: ''
      operationId: patchCasemanagementCaseplanStageplan
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: stageplanId
        in: path
        description: Stageplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - in: body
        name: body
        description: Stageplan update.
        required: true
        schema:
          $ref: '#/definitions/StageplanUpdate'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Stageplan'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            pre.check.draft.caseplan.version.required: Caseplan must have an unpublished version to perform update operations.
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.input.no.change: No changes found in request.
            invalid.property: Value [%s] is not a valid property for object [%s]
            validation.failed: Validation failed.
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
            precondition.check.failed: Precondition check failed.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:stageplan:edit
      x-purecloud-method-name: patchCasemanagementCaseplanStageplan
  /api/v2/casemanagement/caseplans/{caseplanId}/versions/{versionId}/stageplans/{stageplanId}:
    get:
      tags:
      - Case Management
      summary: Get a Stageplan.
      description: ''
      operationId: getCasemanagementCaseplanVersionStageplan
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: versionId
        in: path
        description: Caseplan version identifier.
        required: true
        type: string
      - name: stageplanId
        in: path
        description: Stageplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: expands
        in: query
        description: Fields to expand.
        required: false
        type: array
        items:
          type: string
          enum:
          - caseplan
        collectionFormat: multi
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Stageplan'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            validation.failed: Validation failed.
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            version.not.found: Version not found.
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:stageplan:view
      x-purecloud-method-name: getCasemanagementCaseplanVersionStageplan
  /api/v2/casemanagement/caseplans/{caseplanId}/versions/{versionId}/stageplans:
    get:
      tags:
      - Case Management
      summary: Get a list of Stageplans.
      description: ''
      operationId: getCasemanagementCaseplanVersionStageplans
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: versionId
        in: path
        description: Caseplan version identifier.
        required: true
        type: string
      - name: before
        in: query
        description: The cursor that points to the start of the set of entities that has been returned.
        required: false
        type: string
      - name: after
        in: query
        description: The cursor that points to the end of the set of entities that has been returned.
        required: false
        type: string
      - name: pageSize
        in: query
        description: Number of entities to return. Maximum of 200.
        required: false
        type: string
      - name: expands
        in: query
        description: Fields to expand.
        required: false
        type: array
        items:
          type: string
          enum:
          - caseplan
        collectionFormat: multi
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/StageplanListing'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            validation.failed: Validation failed.
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:stageplan:view
      x-purecloud-method-name: getCasemanagementCaseplanVersionStageplans
  /api/v2/casemanagement/cases/{caseId}/stages/{stageId}:
    get:
      tags:
      - Case Management
      summary: Get a Stage.
      description: ''
      operationId: getCasemanagementCaseStage
      produces:
      - application/json
      parameters:
      - name: caseId
        in: path
        description: Case identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: stageId
        in: path
        description: Stage identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Stage'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
            case.missing.any.division.permissions: User is missing the required permission in the case division.
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:stage:view
      x-purecloud-method-name: getCasemanagementCaseStage
  /api/v2/casemanagement/cases/{caseId}/stages:
    get:
      tags:
      - Case Management
      summary: Get a list of Stages.
      description: ''
      operationId: getCasemanagementCaseStages
      produces:
      - application/json
      parameters:
      - name: caseId
        in: path
        description: Case identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: before
        in: query
        description: The cursor that points to the start of the set of entities that has been returned.
        required: false
        type: string
      - name: after
        in: query
        description: The cursor that points to the end of the set of entities that has been returned.
        required: false
        type: string
      - name: pageSize
        in: query
        description: Number of entities to return. Maximum of 200.
        required: false
        type: string
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/StageListing'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
            case.missing.any.division.permissions: User is missing the required permission in the case division.
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:stage:view
      x-purecloud-method-name: getCasemanagementCaseStages
  /api/v2/casemanagement/caseplans/{caseplanId}/stageplans/{stageplanId}/stepplans/{stepplanId}:
    patch:
      tags:
      - Case Management
      summary: Update the attributes of a Stepplan.
      description: ''
      operationId: patchCasemanagementCaseplanStageplanStepplan
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: stageplanId
        in: path
        description: Stageplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: stepplanId
        in: path
        description: Stepplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - in: body
        name: body
        description: Stepplan update.
        required: true
        schema:
          $ref: '#/definitions/StepplanUpdate'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Stepplan'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            schema.compatibility.error: Worktype schema incompatible with Caseplan schema.
            worktype.schema.not.found: Worktype schema not found.
            pre.check.draft.caseplan.version.required: Caseplan must have an unpublished version to perform update operations.
            bad.request: The request could not be understood by the server due to malformed syntax.
            invalid.input: ActivityType and WorkitemSettings must be provided together or both omitted.
            invalid.input.no.change: No changes found in request.
            invalid.property: Value [%s] is not a valid property for object [%s]
            validation.failed: Validation failed.
            worktype.division.mismatch: Worktype division does not match Caseplan division.
            constraint.validation: '%s'
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            worktype.not.found: Worktype not found.
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
            precondition.check.failed: Precondition check failed.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:stepplan:edit
      x-purecloud-method-name: patchCasemanagementCaseplanStageplanStepplan
  /api/v2/casemanagement/caseplans/{caseplanId}/versions/{versionId}/stageplans/{stageplanId}/stepplans/{stepplanId}:
    get:
      tags:
      - Case Management
      summary: Get a Stepplan.
      description: ''
      operationId: getCasemanagementCaseplanVersionStageplanStepplan
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: versionId
        in: path
        description: Caseplan version identifier.
        required: true
        type: string
      - name: stageplanId
        in: path
        description: Stageplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: stepplanId
        in: path
        description: Stepplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: expands
        in: query
        description: Fields to expand.
        required: false
        type: array
        items:
          type: string
          enum:
          - stageplan
          - caseplan
          - worktype
        collectionFormat: multi
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Stepplan'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            validation.failed: Validation failed.
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            version.not.found: Version not found.
            not.found: The requested resource was not found.
            worktype.ids.not.found: One or more specified worktype IDs were not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:stepplan:view
      x-purecloud-method-name: getCasemanagementCaseplanVersionStageplanStepplan
  /api/v2/casemanagement/caseplans/{caseplanId}/versions/{versionId}/stageplans/{stageplanId}/stepplans:
    get:
      tags:
      - Case Management
      summary: Get a list of Stepplans.
      description: ''
      operationId: getCasemanagementCaseplanVersionStageplanStepplans
      produces:
      - application/json
      parameters:
      - name: caseplanId
        in: path
        description: Caseplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: versionId
        in: path
        description: Caseplan version identifier.
        required: true
        type: string
      - name: stageplanId
        in: path
        description: Stageplan identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: before
        in: query
        description: The cursor that points to the start of the set of entities that has been returned.
        required: false
        type: string
      - name: after
        in: query
        description: The cursor that points to the end of the set of entities that has been returned.
        required: false
        type: string
      - name: pageSize
        in: query
        description: Number of entities to return. Maximum of 200.
        required: false
        type: string
      - name: expands
        in: query
        description: Fields to expand.
        required: false
        type: array
        items:
          type: string
          enum:
          - caseplan
          - stageplan
          - worktype
        collectionFormat: multi
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/StepplanListing'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            validation.failed: Validation failed.
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            case.missing.permission.in.divisions: User is missing the required permission in one or more divisions.
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            worktype.ids.not.found: One or more specified worktype IDs were not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:stepplan:view
      x-purecloud-method-name: getCasemanagementCaseplanVersionStageplanStepplans
  /api/v2/casemanagement/cases/{caseId}/stages/{stageId}/steps/{stepId}:
    get:
      tags:
      - Case Management
      summary: Get a Step.
      description: ''
      operationId: getCasemanagementCaseStageStep
      produces:
      - application/json
      parameters:
      - name: caseId
        in: path
        description: Case identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: stageId
        in: path
        description: Stage identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: stepId
        in: path
        description: Step identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/Step'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
            case.missing.any.division.permissions: User is missing the required permission in the case division.
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:step:view
      x-purecloud-method-name: getCasemanagementCaseStageStep
  /api/v2/casemanagement/cases/{caseId}/stages/{stageId}/steps:
    get:
      tags:
      - Case Management
      summary: Get a list of Steps.
      description: ''
      operationId: getCasemanagementCaseStageSteps
      produces:
      - application/json
      parameters:
      - name: caseId
        in: path
        description: Case identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: stageId
        in: path
        description: Stage identifier.
        required: true
        type: string
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      - name: before
        in: query
        description: The cursor that points to the start of the set of entities that has been returned.
        required: false
        type: string
      - name: after
        in: query
        description: The cursor that points to the end of the set of entities that has been returned.
        required: false
        type: string
      - name: pageSize
        in: query
        description: Number of entities to return. Maximum of 200.
        required: false
        type: string
      responses:
        '200':
          description: successful operation
          schema:
            $ref: '#/definitions/StepListing'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
        '401':
          description: No authentication bearer token specified in authorization header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
        '403':
          description: You are not authorized to perform the requested action.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
            case.missing.any.division.permissions: User is missing the required permission in the case division.
        '404':
          description: The requested resource was not found.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            not.found: The requested resource was not found.
            not.found.error: Resource not found.
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
        '409':
          description: The request conflicts with the current state of the target resource.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
        '504':
          description: The request timed out.
          schema:
            $ref: '#/definitions/ErrorBody'
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
      security:
      - PureCloud OAuth:
        - case-management
        - case-management:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - caseManagement:step:view
      x-purecloud-method-name: getCasemanagementCaseStageSteps
definitions:
  StepReference:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  CaseplanQueryRequest:
    type: object
    properties:
      name:
        type: string
        description: Filter by Caseplan name (case-insensitive, partial match). Omitting name returns all Caseplans (subject to pagination).
        minLength: 0
        maxLength: 256
      nameSearchType:
        type: string
        description: Type of name search to perform. Default is BEGINS_WITH.
        enum:
        - BEGINS_WITH
        - CONTAINS
      divisionIds:
        type: array
        description: Divisions to filter by. Accepts a list of UUIDs and/or '*'.
        items:
          type: string
      filters:
        type: array
        description: 'List of filter objects to be used in the search. Valid filter names are: ''id'', ''name'', ''divisionId''. Multiple filters are combined with AND logic.'
        items:
          $ref: '#/definitions/CaseplanFilter'
        maxItems: 3
        minItems: 0
      attributes:
        type: array
        description: List of entity attributes to be retrieved in the result.
        items:
          type: string
      pageSize:
        type: integer
        format: int32
        description: Number of results per page. Maximum is 200. Default is 25.
        minimum: 1
        maximum: 200
      after:
        type: string
        description: Cursor for pagination. Use the "after" value from the previous response.
  StageplanReference:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      name:
        type: string
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  Stage:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      name:
        type: string
        description: The name of the Stage.
      description:
        type: string
        description: The description of the Stage.
      dateCreated:
        type: string
        format: date-time
        description: 'The Stage creation date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateModified:
        type: string
        format: date-time
        description: 'The Stage modification date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateCompleted:
        type: string
        format: date-time
        description: 'The Stage completion date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateStarted:
        type: string
        format: date-time
        description: 'The Stage start date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      modifiedBy:
        description: The ID of the User who modified the Stage.
        $ref: '#/definitions/UserReference'
      version:
        type: integer
        format: int32
        description: The version of the Stage.
      status:
        type: string
        description: The Status of the Stage.
        enum:
        - Unknown
        - InProgress
        - Open
        - Completed
        - Terminated
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
      case:
        description: The parent Case of the Stage.
        $ref: '#/definitions/CaseReference'
  WorkitemReference:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
      name:
        type: string
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  CaseUserReference:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
      name:
        type: string
      presence:
        description: Active presence
        readOnly: true
        $ref: '#/definitions/UserPresence'
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  CaseAssociationQuery:
    type: object
    properties:
      pageSize:
        type: integer
        format: int32
        description: The number of entities to return in the response.
      after:
        type: string
        description: Cursor pointing to the end of the previously returned page of associations.
      workitemId:
        type: string
        description: The Workitem ID to query by.
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-4[a-fA-F0-9]{3}-[89abAB][a-fA-F0-9]{3}-[a-fA-F0-9]{12}'
      conversationId:
        type: string
        description: The Conversation ID to query by.
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-4[a-fA-F0-9]{3}-[89abAB][a-fA-F0-9]{3}-[a-fA-F0-9]{12}'
  UserReference:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  StarrableDivision:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      name:
        type: string
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  CaseReference:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  CaseDateDueUpdate:
    type: object
    required:
    - dateDue
    properties:
      dateDue:
        type: string
        format: date-time
        description: 'The due date of the Case. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
  Step:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      name:
        type: string
        description: The name of the Step.
      description:
        type: string
        description: The description of the Step.
      dateCreated:
        type: string
        format: date-time
        description: 'The Step creation date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateModified:
        type: string
        format: date-time
        description: 'The Step modification date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateCompleted:
        type: string
        format: date-time
        description: 'The Step completion date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateStarted:
        type: string
        format: date-time
        description: 'The Step start date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      modifiedBy:
        description: The ID of the User who modified the Step.
        $ref: '#/definitions/UserReference'
      version:
        type: integer
        format: int32
        description: The version of the Step.
      status:
        type: string
        description: The Status of the Step.
        enum:
        - Unknown
        - InProgress
        - Open
        - Completed
        - Terminated
      stage:
        description: The parent Stage of the Step.
        $ref: '#/definitions/StageReference'
      workitemActivity:
        description: The workitem activity linked to this step. Present only for workitem-type steps that have been activated.
        readOnly: true
        $ref: '#/definitions/WorkitemActivityReference'
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
      case:
        description: The parent Case of the Step.
        $ref: '#/definitions/CaseReference'
  CaseAssociationCreate:
    type: object
    properties:
      workitemId:
        type: string
        description: The ID of the Workitem to associate with the Case.
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-4[a-fA-F0-9]{3}-[89abAB][a-fA-F0-9]{3}-[a-fA-F0-9]{12}'
      conversationId:
        type: string
        description: The ID of the Conversation to associate with the Case.
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-4[a-fA-F0-9]{3}-[89abAB][a-fA-F0-9]{3}-[a-fA-F0-9]{12}'
  UserPresence:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      name:
        type: string
      source:
        type: string
        description: Deprecated - The sourceID field should be used as a replacement.
      sourceId:
        type: string
        description: Represents the ID of a registered source
      primary:
        type: boolean
        description: A boolean used to tell whether or not to set this presence source as the primary on a PATCH
      presenceDefinition:
        $ref: '#/definitions/PresenceDefinition'
      futurePresenceDefinition:
        description: The definition of the user's desired future presence
        readOnly: true
        $ref: '#/definitions/PresenceDefinition'
      message:
        type: string
      modifiedDate:
        type: string
        format: date-time
        description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  StageplanListing:
    type: object
    properties:
      entities:
        type: array
        items:
          $ref: '#/definitions/Stageplan'
      nextUri:
        type: string
      selfUri:
        type: string
      previousUri:
        type: string
  ErrorBody:
    type: object
    properties:
      message:
        type: string
      code:
        type: string
      status:
        type: integer
        format: int32
      entityId:
        type: string
      entityName:
        type: string
      messageWithParams:
        type: string
      messageParams:
        type: object
        additionalProperties:
          type: string
      contextId:
        type: string
      details:
        type: array
        items:
          $ref: '#/definitions/Detail'
      errors:
        type: array
        items:
          $ref: '#/definitions/ErrorBody'
      limit:
        $ref: '#/definitions/Limit'
  StageReference:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  ConversationReference:
    type: object
    properties:
      id:
        type: string
      selfUri:
        type: string
        format: uri
  CaseAssociation:
    type: object
    properties:
      id:
        type: string
        description: The ID of the association.
      name:
        type: string
      associationType:
        type: string
        description: The association type.
        enum:
        - Activity
        - Enquiry
        - Initiation
      dateAssociated:
        type: string
        format: date-time
        description: 'The date of the interaction association. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      workitem:
        description: The associated Workitem.
        $ref: '#/definitions/WorkitemReference'
      conversation:
        description: The associated Conversation.
        $ref: '#/definitions/ConversationReference'
      stage:
        description: The Stage related to this association.
        $ref: '#/definitions/StageReference'
      step:
        description: The Step related to this association.
        $ref: '#/definitions/StepReference'
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
      case:
        description: The Case for this association.
        $ref: '#/definitions/CaseReference'
    description: Represents an association between a Case and an interaction.
  CaseExternalContactReference:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the External Contact.
      firstName:
        type: string
        description: The first name of the contact.
      lastName:
        type: string
        description: The last name of the contact.
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  CaseplanFilter:
    type: object
    required:
    - name
    - operator
    - values
    properties:
      name:
        type: string
        description: 'Attribute name. Valid values: id, name, divisionId.'
      operator:
        type: string
        description: Filter operator.
        enum:
        - IN
        - CONTAINS
        - BEGINS_WITH
      values:
        type: array
        description: List of values to be used in the filter.
        items:
          type: string
  StepplanUpdate:
    type: object
    properties:
      name:
        type: string
        description: The name of the Stepplan. Valid length between 3 and 256 characters.
        minLength: 3
        maxLength: 256
      description:
        type: string
        description: The description of the Stepplan. Maximum length of 512 characters.
      workitemSettings:
        description: The Workitem settings of the Stepplan.
        $ref: '#/definitions/WorkitemSettings'
      activityType:
        type: string
        description: The activity type of the Stepplan.
        enum:
        - Unknown
        - None
        - Workitem
  CaseAssociationQueryEntityListing:
    type: object
    properties:
      entities:
        type: array
        items:
          $ref: '#/definitions/CaseAssociation'
      nextUri:
        type: string
      selfUri:
        type: string
      previousUri:
        type: string
      after:
        type: string
  CustomerIntentReference:
    type: object
    properties:
      id:
        type: string
        description: The ID of the customer intent.
      name:
        type: string
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  Case:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      name:
        type: string
        description: The name of the Case.
      division:
        description: The division to which this entity belongs.
        $ref: '#/definitions/StarrableDivision'
      version:
        type: integer
        format: int32
        description: The version of the Case.
      reference:
        type: string
        description: The reference identifier of the Case.
      caseplan:
        description: The Caseplan the Case was created from.
        $ref: '#/definitions/CaseplanReference'
      summary:
        type: string
        description: Overview information for the Case.
      owner:
        description: The owner of the Case.
        $ref: '#/definitions/CaseUserReference'
      status:
        type: string
        description: The status of the Case.
        enum:
        - Unknown
        - Open
        - InProgress
        - Terminating
        - Terminated
        - Closed
        - Failed
      priority:
        type: string
        description: The priority of the Case.
        enum:
        - Unknown
        - Urgent
        - High
        - Medium
        - Low
      dateDue:
        type: string
        format: date-time
        description: 'The due date of the Case. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateStarted:
        type: string
        format: date-time
        description: 'The start time of the Case. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateClosed:
        type: string
        format: date-time
        description: 'The completion time of the Case. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateCreated:
        type: string
        format: date-time
        description: 'The date the Case was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateModified:
        type: string
        format: date-time
        description: 'The date the Case was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      modifiedBy:
        description: The ID of the User who modified the Case.
        $ref: '#/definitions/CaseUserReference'
      externalContact:
        description: The External Contact associated with the Case.
        $ref: '#/definitions/CaseExternalContactReference'
      customerIntent:
        description: The customer intent for the Case.
        $ref: '#/definitions/CustomerIntentReference'
      creationStatus:
        type: string
        description: The creation status of the Case.
        enum:
        - Pending
        - InProgress
        - Completed
        - Failed
      ttlSeconds:
        type: integer
        format: int32
        description: The time-to-live in seconds for the lifetime of the Case.
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  CaseplanDataSchemaRequest:
    type: object
    required:
    - id
    properties:
      id:
        type: string
        description: The schema ID.
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
  IntakeSettingsListing:
    type: object
    properties:
      entities:
        type: array
        items:
          $ref: '#/definitions/IntakeSetting'
  Caseplan:
    type: object
    required:
    - customerIntent
    - dateCreated
    - dateModified
    - defaultDueDurationInSeconds
    - defaultTtlSeconds
    - division
    - latest
    - modifiedBy
    - name
    - referencePrefix
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      name:
        type: string
        description: The name of the Caseplan.
      division:
        description: The division to which this Caseplan belongs.
        $ref: '#/definitions/StarrableDivision'
      description:
        type: string
        description: The description of the Caseplan.
      referencePrefix:
        type: string
        description: The prefix used when creating the reference for Cases from the Caseplan.
      defaultDueDurationInSeconds:
        type: integer
        format: int32
        description: The default due duration in seconds for Cases created from the Caseplan.
      defaultTtlSeconds:
        type: integer
        format: int32
        description: The default TTL in seconds for Cases created from the Caseplan.
      defaultCaseOwner:
        description: The default Case owner for Cases created from the Caseplan.
        $ref: '#/definitions/UserReference'
      latest:
        type: integer
        format: int32
        description: The latest version of the Caseplan.
      published:
        type: integer
        format: int32
        description: The published version of the Caseplan.
      dateCreated:
        type: string
        format: date-time
        description: 'The Caseplan creation date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateModified:
        type: string
        format: date-time
        description: 'The Caseplan modification date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      datePublished:
        type: string
        format: date-time
        description: 'The Caseplan publication date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      modifiedBy:
        description: The ID of the User who modified the Caseplan.
        $ref: '#/definitions/UserReference'
      customerIntent:
        description: The customer intent for Cases created from this Caseplan.
        $ref: '#/definitions/CustomerIntentReference'
      versionState:
        type: string
        description: The version state of the Caseplan.
        enum:
        - Copying
        - Draft
        - Published
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  Stageplan:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      name:
        type: string
        description: The name of the Stageplan.
      description:
        type: string
        description: The description of the Stageplan.
      caseplan:
        description: The Caseplan of the Stageplan.
        $ref: '#/definitions/CaseplanReference'
      dateCreated:
        type: string
        format: date-time
        description: 'The Stageplan creation date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateModified:
        type: string
        format: date-time
        description: 'The Stageplan modification date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      modifiedBy:
        description: The ID of the User who modified the Stageplan.
        $ref: '#/definitions/UserReference'
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  CaseplanDataSchema:
    type: object
    required:
    - id
    properties:
      id:
        type: string
        description: The schema ID.
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  CaseListing:
    type: object
    properties:
      entities:
        type: array
        items:
          $ref: '#/definitions/Case'
      nextUri:
        type: string
      selfUri:
        type: string
      previousUri:
        type: string
  StepListing:
    type: object
    properties:
      entities:
        type: array
        items:
          $ref: '#/definitions/Step'
      nextUri:
        type: string
      selfUri:
        type: string
      previousUri:
        type: string
  CaseplanCreateResponse:
    type: object
    required:
    - customerIntent
    - dateCreated
    - dateModified
    - defaultDueDurationInSeconds
    - defaultTtlSeconds
    - division
    - latest
    - modifiedBy
    - name
    - referencePrefix
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      name:
        type: string
        description: The name of the Caseplan.
      division:
        description: The division to which this Caseplan belongs.
        $ref: '#/definitions/StarrableDivision'
      description:
        type: string
        description: The description of the Caseplan.
      referencePrefix:
        type: string
        description: The prefix used when creating the reference for Cases from the Caseplan.
      defaultDueDurationInSeconds:
        type: integer
        format: int32
        description: The default due duration in seconds for Cases created from the Caseplan.
      defaultTtlSeconds:
        type: integer
        format: int32
        description: The default TTL in seconds for Cases created from the Caseplan.
      defaultCaseOwner:
        description: The default Case owner for Cases created from the Caseplan.
        $ref: '#/definitions/UserReference'
      latest:
        type: integer
        format: int32
        description: The latest version of the Caseplan.
      published:
        type: integer
        format: int32
        description: The published version of the Caseplan.
      dateCreated:
        type: string
        format: date-time
        description: 'The Caseplan creation date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateModified:
        type: string
        format: date-time
        description: 'The Caseplan modification date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      datePublished:
        type: string
        format: date-time
        description: 'The Caseplan publication date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      modifiedBy:
        description: The ID of the User who modified the Caseplan.
        $ref: '#/definitions/UserReference'
      customerIntent:
        description: The customer intent for Cases created from this Caseplan.
        $ref: '#/definitions/CustomerIntentReference'
      versionState:
        type: string
        description: The version state of the Caseplan.
        enum:
        - Copying
        - Draft
        - Published
      dataSchemas:
        type: array
        description: The schemas that define all data for Cases from this Caseplan.
        items:
          $ref: '#/definitions/CaseplanDataSchema'
      intakeSettings:
        type: array
        description: The intake format when collecting data for a Case from this Caseplan.
        items:
          $ref: '#/definitions/IntakeSetting'
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  Intake:
    type: object
    properties:
      data:
        type: object
        description: The intake data containing key-value pairs.
        additionalProperties:
          type: object
  Empty:
    type: object
  CaseplanReference:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      name:
        type: string
      version:
        type: integer
        format: int32
        description: The version of the Caseplan.
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  TerminateJob:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      status:
        type: string
        description: The status of the Job.
        enum:
        - Unknown
        - Queued
        - InProgress
        - Succeeded
        - Failed
      jobType:
        type: string
        description: The type of the Job.
        enum:
        - Unknown
        - Terminate
      createdBy:
        description: The ID of the User who created this Job.
        $ref: '#/definitions/UserReference'
      dateCreated:
        type: string
        format: date-time
        description: 'The Job creation date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateModified:
        type: string
        format: date-time
        description: 'The Job modification date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  CaseplanUpdate:
    type: object
    properties:
      name:
        type: string
        description: The name of the Caseplan. Valid length between 3 and 256 characters.
        minLength: 3
        maxLength: 256
      defaultDueDurationInSeconds:
        type: integer
        format: int32
        description: The default due duration in seconds for Cases created from the Caseplan. Valid range is between 1 and 31536000 seconds.
        maximum: 31536000
      defaultTtlSeconds:
        type: integer
        format: int32
        description: The default TTL in seconds for Cases created from the Caseplan. Valid range is between 86400 and 31536000 seconds.
        minimum: 86400
        maximum: 31536000
      referencePrefix:
        type: string
        description: The reference of the Caseplan. Valid length between 2 and 8 alphanumeric characters.
        minLength: 2
        maxLength: 8
        pattern: ^[A-Za-z0-9]+$
      customerIntentId:
        type: string
        description: The ID of the customer intent associated with this Caseplan.
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      description:
        type: string
        description: The description of the Caseplan. Maximum length of 512 characters.
      defaultCaseOwnerId:
        type: string
        description: The ID of the default owner of a Case created from the Caseplan. Must be a valid UUID.
      divisionId:
        type: string
        description: The ID of the division the Caseplan belongs to. If divisionId is null or '*', the Caseplan will be divisionless.
        pattern: ([a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}|\*)
  IntakeSettingsUpdate:
    type: object
    properties:
      intakeSettings:
        type: array
        description: The intake settings for the Caseplan.
        items:
          $ref: '#/definitions/IntakeSetting'
  StepplanListing:
    type: object
    properties:
      entities:
        type: array
        items:
          $ref: '#/definitions/Stepplan'
      nextUri:
        type: string
      selfUri:
        type: string
      previousUri:
        type: string
  CaseSummaryUpdate:
    type: object
    required:
    - summary
    properties:
      summary:
        type: string
        description: Overview information for the Case. Valid length between 3 and 512 characters.
  Limit:
    type: object
    properties:
      key:
        type: string
      namespace:
        type: string
        enum:
        - web.deployments
        - web.messaging
        - agent.assistant
        - agentic.virtual.agents
        - analytics.agents
        - analytics.alerting
        - analytics.data.extraction
        - analytics
        - analytics.realtime
        - analytics.reporting.settings
        - anomaly.detection
        - architect
        - audiohook
        - audiohook.monitor
        - audit
        - auth.api
        - authorization
        - automation.testing
        - bots
        - bots.voice
        - business.rules
        - callback
        - case.management
        - cobrowse
        - content.management
        - conversation
        - copilot
        - dataactions
        - datatables
        - directory
        - dsar
        - email
        - employee.engagement
        - event.orchestration
        - external.contacts
        - external.events.data.ingestion
        - gamification
        - gcv
        - gdpr
        - groups
        - guides
        - historical.adherence
        - infrastructureascode
        - integrations
        - intent.miner
        - internal.messaging
        - journey
        - knowledge
        - language.understanding
        - learning
        - limit.registry
        - marketplace
        - mcp.analytics.aggregates
        - mcp
        - media.communications
        - messaging
        - micro.frontend
        - multi.org
        - notifications
        - onboarding
        - outbound
        - platform.api
        - predictive.routing
        - presence
        - quality
        - recording
        - response.management
        - routing
        - scim
        - screen.monitoring
        - search
        - secondary.automation.testing
        - skills
        - social.media
        - speech.and.text.analytics
        - speech.integration
        - supportability
        - task.management
        - telephony.configuration
        - usage
        - users
        - users.rules
        - voice.transcription
        - webchat
        - webhooks
        - workforce.management.adherence
        - workforce.management.agent.availability
        - workforce.management.forecast
        - workforce.management
        - workforce.management.scheduling.preferences
        - workforce.management.self.schedule
        - workforce.management.shift.trading
        - system
      value:
        type: integer
        format: int64
  WorkitemSettingsResponse:
    type: object
    properties:
      worktype:
        description: The Worktype information for the Workitem settings.
        $ref: '#/definitions/StepplansWorktypeReference'
  Stepplan:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      name:
        type: string
        description: The name of the Stepplan.
      description:
        type: string
        description: The description of the Stepplan.
      caseplan:
        description: The Caseplan of the Stepplan.
        $ref: '#/definitions/CaseplanReference'
      stageplan:
        description: The Stageplan of the Stepplan.
        $ref: '#/definitions/StageplanReference'
      dateCreated:
        type: string
        format: date-time
        description: 'The Stepplan creation date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      dateModified:
        type: string
        format: date-time
        description: 'The Stepplan modification date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
      modifiedBy:
        description: The ID of the User who modified the Stepplan.
        $ref: '#/definitions/UserReference'
      activityType:
        type: string
        description: The activity type of the Stepplan.
        enum:
        - Unknown
        - None
        - Workitem
      workitemSettings:
        description: The Workitem settings of the Stepplan.
        $ref: '#/definitions/WorkitemSettingsResponse'
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  CaseplanDataSchemaListing:
    type: object
    properties:
      entities:
        type: array
        items:
          $ref: '#/definitions/CaseplanDataSchema'
  CaseplanQueryEntityListing:
    type: object
    properties:
      entities:
        type: array
        items:
          $ref: '#/definitions/Caseplan'
      nextUri:
        type: string
      selfUri:
        type: string
      previousUri:
        type: string
      after:
        type: string
  CaseplanCreate:
    type: object
    required:
    - customerIntentId
    - divisionId
    - name
    - referencePrefix
    properties:
      name:
        type: string
        description: The name of the Caseplan. Valid length between 3 and 256 characters.
        minLength: 3
        maxLength: 256
      defaultDueDurationInSeconds:
        type: integer
        format: int32
        description: The default due duration in seconds for Cases created from the Caseplan. Valid range is between 1 and 31536000 seconds.
        maximum: 31536000
      defaultTtlSeconds:
        type: integer
        format: int32
        description: The default TTL in seconds for Cases created from the Caseplan. Valid range is between 86400 and 31536000 seconds.
        minimum: 86400
        maximum: 31536000
      referencePrefix:
        type: string
        description: The prefix of the Caseplan reference. Valid length between 2 and 8 alphanumeric characters.
        minLength: 2
        maxLength: 8
        pattern: ^[A-Za-z0-9]+$
      customerIntentId:
        type: string
        description: The ID of the customer intent associated with this Caseplan.
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      description:
        type: string
        description: The description of the Caseplan. Maximum length of 512 characters.
        minLength: 0
        maxLength: 512
      defaultCaseOwnerId:
        type: string
        description: The ID of the default owner of a Case created from the Caseplan.
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}'
      divisionId:
        type: string
        description: The ID of the division the Caseplan belongs to. Use '*' for divisionless Caseplans.
        pattern: ([a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}|\*)
      dataSchemas:
        type: array
        description: The schemas that define all data for Cases from this Caseplan. The schema must be defined in the TaskManagement namespace. Omit or leave null to create a draft Caseplan without a schema; assign a schema before publish.
        items:
          $ref: '#/definitions/CaseplanDataSchema'
        maxItems: 1
        minItems: 0
      intakeSettings:
        type: array
        description: The intake format when collecting data for a Case from this Caseplan. There can be a maximum of 10 IntakeSettings defined for a Caseplan.
        items:
          $ref: '#/definitions/IntakeSetting'
        maxItems: 10
        minItems: 0
  CaseCreate:
    type: object
    required:
    - caseplanId
    - externalContactId
    properties:
      caseplanId:
        type: string
        description: The ID of the Caseplan used to create the Case.
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-4[a-fA-F0-9]{3}-[89abAB][a-fA-F0-9]{3}-[a-fA-F0-9]{12}'
      ownerId:
        type: string
        description: The ID of the owner of the Case.
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-4[a-fA-F0-9]{3}-[89abAB][a-fA-F0-9]{3}-[a-fA-F0-9]{12}'
      summary:
        type: string
        description: Overview information for the Case. Valid length between 3 and 512 characters.
        minLength: 3
        maxLength: 512
      externalContactId:
        type: string
        description: The ID of the External Contact associated with the Case.
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-4[a-fA-F0-9]{3}-[89abAB][a-fA-F0-9]{3}-[a-fA-F0-9]{12}'
      conversationId:
        type: string
        description: The ID of the Conversation associated with the Case.
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-4[a-fA-F0-9]{3}-[89abAB][a-fA-F0-9]{3}-[a-fA-F0-9]{12}'
      workitemId:
        type: string
        description: The ID of the Workitem associated with the Case.
        pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-4[a-fA-F0-9]{3}-[89abAB][a-fA-F0-9]{3}-[a-fA-F0-9]{12}'
      ttlSeconds:
        type: integer
        format: int32
        description: Epoch timestamp in seconds for the Case time-to-live. Cannot be more than 365 days after the current time.
      intake:
        type: array
        description: The intake data for the Case. Maximum of 10 intake objects allowed.
        items:
          $ref: '#/definitions/Intake'
        maxItems: 10
        minItems: 0
  CaseAssociationListing:
    type: object
    properties:
      entities:
        type: array
        items:
          $ref: '#/definitions/CaseAssociation'
      nextUri:
        type: string
      selfUri:
        type: string
      previousUri:
        type: string
  IntakeSetting:
    type: object
    required:
    - displayOrder
    - property
    - required
    properties:
      property:
        type: string
        description: The property name for this intake setting.
        minLength: 1
        maxLength: 256
      required:
        type: boolean
        description: Whether this property is required for intake.
      displayOrder:
        type: integer
        format: int32
        description: The display order for this property.
  CaseplanListing:
    type: object
    properties:
      entities:
        type: array
        items:
          $ref: '#/definitions/Caseplan'
      nextUri:
        type: string
      selfUri:
        type: string
      previousUri:
        type: string
  StageListing:
    type: object
    properties:
      entities:
        type: array
        items:
          $ref: '#/definitions/Stage'
      nextUri:
        type: string
      selfUri:
        type: string
      previousUri:
        type: string
  StepplansWorktypeReference:
    type: object
    properties:
      id:
        type: string
        description: The Worktype ID.
      name:
        type: string
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  WorkitemActivityReference:
    type: object
    properties:
      id:
        type: string
        description: The globally unique identifier for the object.
        readOnly: true
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  PresenceDefinition:
    type: object
    properties:
      id:
        type: string
        description: description
      systemPresence:
        type: string
      selfUri:
        type: string
        format: uri
        description: The URI for this object
        readOnly: true
  CasePriorityUpdate:
    type: object
    required:
    - priority
    properties:
      priority:
        type: string
        description: The priority of the Case.
        enum:
        - Unknown
        - Urgent
        - High
        - Medium
        - Low
  StageplanUpdate:
    type: object
    properties:
      name:
        type: string
        description: The name of the Stageplan. Valid length between 3 and 256 characters.
        minLength: 3
        maxLength: 256
      description:
        type: string
        description: The description of the Stageplan. Maximum length of 512 characters.
  WorkitemSettings:
    type: object
    properties:
      worktypeId:
        type: string
        description: The UUID of the Worktype.
  Detail:
    type: object
    properties:
      errorCode:
        type: string
      fieldName:
        type: string
      entityId:
        type: string
      entityName:
        type: string
securityDefinitions:
  PureCloud OAuth:
    type: oauth2
    authorizationUrl: https://login.mypurecloud.com/authorize
    flow: implicit
    scopes:
      all: All the scopes
  Guest Chat JWT:
    type: apiKey
    name: Authorization
    in: header
externalDocs:
  description: PureCloud API Documentation
  url: https://developer.genesys.cloud/