swagger: '2.0' info: description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more. version: v2 title: PureCloud Platform Agent Assistants Quality API termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/ contact: name: PureCloud Developer Evangelists url: https://developer.genesys.cloud/ email: DeveloperEvangelists@genesys.com license: name: UNLICENSED url: https://help.genesys.cloud/articles/terms-and-conditions/ host: api.mypurecloud.com schemes: - https consumes: - application/json produces: - application/json tags: - name: Quality description: Evaluations, calibrations externalDocs: description: Quality Management Documentation url: https://developer.genesys.cloud/useragentman/quality/ paths: /api/v2/analytics/evaluations/aggregates/query: post: tags: - Quality summary: Query for evaluation aggregates description: '' operationId: postAnalyticsEvaluationsAggregatesQuery produces: - application/json parameters: - in: body name: body description: query required: true schema: $ref: '#/definitions/EvaluationAggregationQuery' responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationAggregateQueryResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: You are not authorized to perform the requested action. app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - analytics - analytics:readonly x-inin-requires-permissions: type: ANY permissions: - analytics:evaluationAggregate:view x-purecloud-method-name: postAnalyticsEvaluationsAggregatesQuery /api/v2/analytics/evaluations/aggregates/jobs: post: tags: - Quality summary: Query for evaluation aggregates asynchronously description: '' operationId: postAnalyticsEvaluationsAggregatesJobs produces: - application/json parameters: - in: body name: body description: query required: true schema: $ref: '#/definitions/EvaluationAsyncAggregationQuery' responses: '202': description: Accepted - Running query asynchronously schema: $ref: '#/definitions/AsyncQueryResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: You are not authorized to perform the requested action. app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - analytics - analytics:readonly x-inin-requires-permissions: type: ANY permissions: - analytics:evaluationAggregate:view x-purecloud-method-name: postAnalyticsEvaluationsAggregatesJobs /api/v2/analytics/evaluations/aggregates/jobs/{jobId}: get: tags: - Quality summary: Get status for async query for evaluation aggregates description: '' operationId: getAnalyticsEvaluationsAggregatesJob produces: - application/json parameters: - name: jobId in: path description: jobId required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/AsyncQueryStatus' '202': description: Accepted - Running query asynchronously schema: $ref: '#/definitions/AsyncQueryStatus' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: You are not authorized to perform the requested action. app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - analytics - analytics:readonly x-inin-requires-permissions: type: ANY permissions: - analytics:evaluationAggregate:view x-purecloud-method-name: getAnalyticsEvaluationsAggregatesJob delete: tags: - Quality summary: Delete/cancel an async request for evaluation aggregates description: '' operationId: deleteAnalyticsEvaluationsAggregatesJob produces: - application/json parameters: - name: jobId in: path description: jobId required: true type: string responses: '204': description: Deleted '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - analytics x-inin-requires-permissions: type: ANY permissions: - analytics:evaluationAggregate:view x-purecloud-method-name: deleteAnalyticsEvaluationsAggregatesJob /api/v2/analytics/evaluations/aggregates/jobs/{jobId}/results: get: tags: - Quality summary: Fetch a page of results for an async aggregates query description: '' operationId: getAnalyticsEvaluationsAggregatesJobResults produces: - application/json parameters: - name: jobId in: path description: jobId required: true type: string - name: cursor in: query description: Cursor token to retrieve next page required: false type: string responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationAsyncAggregateQueryResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: You are not authorized to perform the requested action. app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - analytics - analytics:readonly x-inin-requires-permissions: type: ANY permissions: - analytics:evaluationAggregate:view x-purecloud-method-name: getAnalyticsEvaluationsAggregatesJobResults /api/v2/analytics/surveys/aggregates/query: post: tags: - Quality summary: Query for survey aggregates description: '' operationId: postAnalyticsSurveysAggregatesQuery produces: - application/json parameters: - in: body name: body description: query required: true schema: $ref: '#/definitions/SurveyAggregationQuery' responses: '200': description: successful operation schema: $ref: '#/definitions/SurveyAggregateQueryResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - analytics - analytics:readonly x-inin-requires-permissions: type: ANY permissions: - analytics:surveyAggregate:view x-purecloud-method-name: postAnalyticsSurveysAggregatesQuery /api/v2/analytics/surveys/aggregates/jobs: post: tags: - Quality summary: Query for survey aggregates asynchronously description: '' operationId: postAnalyticsSurveysAggregatesJobs produces: - application/json parameters: - in: body name: body description: query required: true schema: $ref: '#/definitions/SurveyAsyncAggregationQuery' responses: '202': description: Accepted - Running query asynchronously schema: $ref: '#/definitions/AsyncQueryResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: You are not authorized to perform the requested action. app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - analytics - analytics:readonly x-inin-requires-permissions: type: ANY permissions: - analytics:surveyAggregate:view x-purecloud-method-name: postAnalyticsSurveysAggregatesJobs /api/v2/analytics/surveys/aggregates/jobs/{jobId}: get: tags: - Quality summary: Get status for async query for survey aggregates description: '' operationId: getAnalyticsSurveysAggregatesJob produces: - application/json parameters: - name: jobId in: path description: jobId required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/AsyncQueryStatus' '202': description: Accepted - Running query asynchronously schema: $ref: '#/definitions/AsyncQueryStatus' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: You are not authorized to perform the requested action. app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - analytics - analytics:readonly x-inin-requires-permissions: type: ANY permissions: - analytics:surveyAggregate:view x-purecloud-method-name: getAnalyticsSurveysAggregatesJob delete: tags: - Quality summary: Delete/cancel an async request for survey aggregates description: '' operationId: deleteAnalyticsSurveysAggregatesJob produces: - application/json parameters: - name: jobId in: path description: jobId required: true type: string responses: '204': description: Deleted '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - analytics x-inin-requires-permissions: type: ANY permissions: - analytics:surveyAggregate:view x-purecloud-method-name: deleteAnalyticsSurveysAggregatesJob /api/v2/analytics/surveys/aggregates/jobs/{jobId}/results: get: tags: - Quality summary: Fetch a page of results for an async aggregates query description: '' operationId: getAnalyticsSurveysAggregatesJobResults produces: - application/json parameters: - name: jobId in: path description: jobId required: true type: string - name: cursor in: query description: Cursor token to retrieve next page required: false type: string responses: '200': description: successful operation schema: $ref: '#/definitions/SurveyAsyncAggregateQueryResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: You are not authorized to perform the requested action. app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - analytics - analytics:readonly x-inin-requires-permissions: type: ANY permissions: - analytics:surveyAggregate:view x-purecloud-method-name: getAnalyticsSurveysAggregatesJobResults /api/v2/quality/surveys/scorable: get: tags: - Quality summary: Get a survey as an end-customer, for the purposes of scoring it. description: '' operationId: getQualitySurveysScorable produces: - application/json parameters: - name: customerSurveyUrl in: query description: customerSurveyUrl required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/ScorableSurvey' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.survey.form.context.doesnt.have.valid.published.version: All published versions of this survey form have been disabled. bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. x-purecloud-method-name: getQualitySurveysScorable put: tags: - Quality summary: Update a survey as an end-customer, for the purposes of scoring it. description: '' operationId: putQualitySurveysScorable produces: - application/json parameters: - in: body name: body description: survey required: true schema: $ref: '#/definitions/ScorableSurvey' - name: customerSurveyUrl in: query description: customerSurveyUrl required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/ScorableSurvey' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.survey.unauthenticated.already.finished: The survey is already finished. bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. x-purecloud-method-name: putQualitySurveysScorable /api/v2/quality/agents/activity: get: tags: - Quality summary: Gets a list of Agent Activities description: Each item on the list shows one agent's evaluation activity comprised of the number of evaluations and the highest, average, and lowest standard and critical scores, as well as a sub list showing the number and average score of evaluations for each evaluator for that agent. evaluatorUserId, startTime, and endTime are all filtering criteria. If specified, the only evaluations used to compile the agent activity response will be ones that match the filtering criteria. agentUserId, name, group, and agentTeamId are all agent selection criteria. criteria. If one or more agent selection criteria are specified, then the returned activity will include users that match the criteria even if those users did not have any agent activity or evaluations that do not match any filtering criteria. If no agent selection criteria are specified but an evaluatorUserId is, then the returned activity will be only for those agents that had evaluations where the evaluator is the evaluatorUserId. If no agent selection criteria are specified and no evaluatorUserId is specified, then the returned activity will be for all users operationId: getQualityAgentsActivity produces: - application/json parameters: - name: pageSize in: query description: The total page size requested required: false type: integer default: 25 format: int32 - name: pageNumber in: query description: The page number requested required: false type: integer default: 1 format: int32 - name: sortBy in: query description: variable name requested to sort by required: false type: string - name: expand in: query description: variable name requested by expand list required: false type: array items: type: string collectionFormat: multi - name: nextPage in: query description: next page token required: false type: string - name: previousPage in: query description: Previous page token required: false type: string - name: startTime in: query description: 'Start time of agent activity based on assigned date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' required: false type: string format: date-time - name: endTime in: query description: 'End time of agent activity based on assigned date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' required: false type: string format: date-time - name: agentUserId in: query description: user id of agent requested required: false type: array items: type: string collectionFormat: multi - name: evaluatorUserId in: query description: user id of the evaluator required: false type: string - name: name in: query description: name required: false type: string - name: group in: query description: group id required: false type: string - name: agentTeamId in: query description: team id of agents requested required: false type: string - name: formContextId in: query description: shared id between form versions required: false type: string - name: userState in: query description: "'Legacy' fetches active and inactive users when evaluatorUserId or no user filters are supplied; otherwise fetches active users. \n'Any' fetches users of 'active', 'inactive' and 'deleted' states." required: false type: string default: Legacy enum: - Any - Legacy responses: '200': description: successful operation schema: $ref: '#/definitions/AgentActivityEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. quality.evaluation.view.permission.check.failed: Failed to check required view permission. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:evaluation:view x-purecloud-method-name: getQualityAgentsActivity /api/v2/quality/programs/{programId}/agentscoringrules/{ruleId}: get: tags: - Quality summary: Get an Agent Scoring Rule description: '' operationId: getQualityProgramAgentscoringrule produces: - application/json parameters: - name: programId in: path description: Program ID from Speech and Text Analytics required: true type: string - name: ruleId in: path description: Agent Scoring Rule ID required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/AgentScoringRule' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' forbidden: You are not authorized to perform the requested action. authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:scoringRule:view x-purecloud-method-name: getQualityProgramAgentscoringrule put: tags: - Quality summary: Update an Agent Scoring Rule description: '' operationId: putQualityProgramAgentscoringrule produces: - application/json parameters: - name: programId in: path description: Program ID from Speech and Text Analytics required: true type: string - name: ruleId in: path description: Agent Scoring Rule ID required: true type: string - in: body name: body description: Agent Scoring Rule required: true schema: $ref: '#/definitions/AgentScoringRule' responses: '200': description: successful operation schema: $ref: '#/definitions/AgentScoringRule' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] missing.required.property: Missing required property. constraint.validation: The provided value does not meet the constraint requirements. invalid.value: 'Value [%s] is not valid for field type [%s]. Legal values are: [%s]' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' forbidden: You are not authorized to perform the requested action. authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:scoringRule:edit x-purecloud-method-name: putQualityProgramAgentscoringrule delete: tags: - Quality summary: Delete an Agent Scoring Rule description: '' operationId: deleteQualityProgramAgentscoringrule produces: - application/json parameters: - name: programId in: path description: Program ID from Speech and Text Analytics required: true type: string - name: ruleId in: path description: Agent Scoring Rule ID required: true type: string responses: '204': description: Agent Scoring Rule deleted '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' forbidden: You are not authorized to perform the requested action. authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:scoringRule:delete x-purecloud-method-name: deleteQualityProgramAgentscoringrule /api/v2/quality/programs/{programId}/agentscoringrules: get: tags: - Quality summary: Get Agent Scoring Rules for a program description: '' operationId: getQualityProgramAgentscoringrules produces: - application/json parameters: - name: programId in: path description: Program ID from Speech and Text Analytics required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/AgentScoringRuleEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' forbidden: You are not authorized to perform the requested action. authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:scoringRule:view x-purecloud-method-name: getQualityProgramAgentscoringrules post: tags: - Quality summary: Create an Agent Scoring Rule description: Creates a new Agent Scoring Rule for AI-powered automated evaluation of agent interactions. The rule defines how interactions should be selected and evaluated using the specified evaluation form. operationId: postQualityProgramAgentscoringrules produces: - application/json parameters: - name: programId in: path description: Program ID from Speech and Text Analytics required: true type: string - in: body name: body description: Agent Scoring Rule required: true schema: $ref: '#/definitions/AgentScoringRule' responses: '200': description: successful operation schema: $ref: '#/definitions/AgentScoringRule' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] missing.required.property: Missing required property. constraint.validation: The provided value does not meet the constraint requirements. invalid.value: 'Value [%s] is not valid for field type [%s]. Legal values are: [%s]' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' forbidden: You are not authorized to perform the requested action. authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:scoringRule:add x-purecloud-method-name: postQualityProgramAgentscoringrules /api/v2/quality/calibrations/{calibrationId}: get: tags: - Quality summary: Get a calibration by id. Requires either calibrator id or conversation id description: '' operationId: getQualityCalibration produces: - application/json parameters: - name: calibrationId in: path description: Calibration ID required: true type: string - name: calibratorId in: query description: calibratorId required: false type: string - name: conversationId in: query description: conversationId required: false type: string responses: '200': description: successful operation schema: $ref: '#/definitions/Calibration' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s quality.calibration.view.permission.check.failed: calibration view permission check failed missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:calibration:view x-purecloud-method-name: getQualityCalibration put: tags: - Quality summary: 'Update a calibration to the specified calibration via PUT. Editable fields include: evaluators, expertEvaluator, and scoringIndex' description: '' operationId: putQualityCalibration produces: - application/json parameters: - name: calibrationId in: path description: Calibration ID required: true type: string - in: body name: body description: Calibration required: true schema: $ref: '#/definitions/Calibration' responses: '200': description: successful operation schema: $ref: '#/definitions/Calibration' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.evaluation.already.exists: evaluation already exists bad.request: The request could not be understood by the server due to malformed syntax. invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' quality.calibration.expert.evaluator.not.quality.evaluator: expert evaluator does not have evaluator permissions response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. quality.calibration.update.permission.check.failed: calibration update permission check failed quality.calibration.scoring.index.conversation.mismatch: calibration scoring index did not match the expected value. quality.evaluation.evaluator.not.quality.evaluator: evaluator does not have edit score permission invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:calibration:edit x-purecloud-method-name: putQualityCalibration delete: tags: - Quality summary: Delete a calibration by id. description: '' operationId: deleteQualityCalibration produces: - application/json parameters: - name: calibrationId in: path description: Calibration ID required: true type: string - name: calibratorId in: query description: calibratorId required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/Calibration' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' quality.calibration.delete.permission.check.failed: calibration delete permission check failed '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:calibration:delete x-purecloud-method-name: deleteQualityCalibration /api/v2/quality/calibrations: get: tags: - Quality summary: Get the list of calibrations description: 'NOTE: The count for total and pageCount might not be accurate when querying for a large number of calibrations. nextUri, if present, will indicate that there are more calibrations to fetch.' operationId: getQualityCalibrations produces: - application/json parameters: - name: pageSize in: query description: The total page size requested required: false type: integer default: 25 format: int32 - name: pageNumber in: query description: The page number requested required: false type: integer default: 1 format: int32 - name: sortBy in: query description: variable name requested to sort by required: false type: string - name: expand in: query description: variable name requested by expand list required: false type: array items: type: string collectionFormat: multi - name: nextPage in: query description: next page token required: false type: string - name: previousPage in: query description: Previous page token required: false type: string - name: conversationId in: query description: conversation id required: false type: string - name: startTime in: query description: 'Beginning of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' required: false type: string format: date-time - name: endTime in: query description: 'end of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' required: false type: string format: date-time - name: calibratorId in: query description: user id of calibrator required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/CalibrationEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:calibration:view x-purecloud-method-name: getQualityCalibrations post: tags: - Quality summary: Create a calibration description: '' operationId: postQualityCalibrations produces: - application/json parameters: - in: body name: body description: calibration required: true schema: $ref: '#/definitions/CalibrationCreate' - name: expand in: query description: calibratorId required: false type: string responses: '200': description: successful operation schema: $ref: '#/definitions/Calibration' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.calibration.no.evaluation.form.or.context.id: evaluation form or context id missing bad.request: The request could not be understood by the server due to malformed syntax. qm.calibration.create.error.no.evaluators: Failed to create calibration because the specified evaluators do not exist. quality.evaluation.agent.doesnt.have.participate.permission: Agent does not have evaluation participate permission invalid.property: Value [%s] is not a valid property for object [%s] quality.evaluation.form.context.doesnt.exist: Evaluation form context doesn't exist quality.calibration.scoring.index.evaluator.must.match.calibrator.or.expert.evaluator: scoring index evaluator must be a calibrator or expert evaluator quality.calibration.cannot.create.with.system.submitted.evaluation: System submittable evaluation forms cannot be used with calibrations qm.calibration.create.error.no.agent: Failed to create calibration because the conversation has no agent user constraint.validation: '%s' quality.calibration.existing.evaluation.not.finished: Existing evaluation is not finished for calibration quality.calibration.expert.evaluator.not.quality.evaluator: expert evaluator does not have evaluator permissions quality.calibration.no.existing.evaluation.for.evaluationid: no evaluation found for existing evaluation response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. quality.calibration.contextid.doesnt.match.evaluation.contextid: Calibration contextId doesn't match the evaluation contextId quality.evaluation.evaluator.not.quality.evaluator: evaluator does not have edit score permission quality.conversation.doesnt.exist: unable to find specified conversation qm.calibration.create.error.no.conversation: Failed to create calibration because the specified conversation does not exist invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. quality.calibration.create.permission.check.failed: Calibration create permission check failed missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:calibration:add x-purecloud-method-name: postQualityCalibrations /api/v2/quality/conversations/audits/query/{transactionId}/results: get: tags: - Quality summary: Get results of audit query description: '' operationId: getQualityConversationsAuditsQueryTransactionIdResults produces: - application/json parameters: - name: transactionId in: path description: Transaction ID required: true type: string - name: cursor in: query description: Indicates where to resume query results (not required for first page) required: false type: string - name: pageSize in: query description: Page size required: false type: integer default: 25 format: int32 - name: expand in: query description: Which fields, if any, to expand required: false type: array items: type: string enum: - user collectionFormat: multi responses: '200': description: successful operation schema: $ref: '#/definitions/QualityAuditQueryExecutionResultsResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ALL permissions: - audits:interactionDetails:view x-purecloud-method-name: getQualityConversationsAuditsQueryTransactionIdResults /api/v2/quality/conversations/audits/query: post: tags: - Quality summary: Create audit query execution description: '' operationId: postQualityConversationsAuditsQuery produces: - application/json parameters: - in: body name: body description: query required: true schema: $ref: '#/definitions/QMAuditQueryRequest' responses: '200': description: successful operation schema: $ref: '#/definitions/QualityAuditQueryExecutionStatusResponse' '202': description: Accepted - Query execution is accepted. schema: $ref: '#/definitions/QualityAuditQueryExecutionStatusResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ALL permissions: - audits:interactionDetails:view x-purecloud-method-name: postQualityConversationsAuditsQuery /api/v2/quality/conversations/audits/query/{transactionId}: get: tags: - Quality summary: Get status of audit query execution description: '' operationId: getQualityConversationsAuditsQueryTransactionId produces: - application/json parameters: - name: transactionId in: path description: Transaction ID required: true type: string responses: '200': description: Query execution completed. schema: $ref: '#/definitions/QualityAuditQueryExecutionStatusResponse' '202': description: In progress - Query execution is in progress. schema: $ref: '#/definitions/QualityAuditQueryExecutionStatusResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ALL permissions: - audits:interactionDetails:view x-purecloud-method-name: getQualityConversationsAuditsQueryTransactionId /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}: get: tags: - Quality summary: Get an evaluation description: '' operationId: getQualityConversationEvaluation produces: - application/json parameters: - name: conversationId in: path description: conversationId required: true type: string - name: evaluationId in: path description: evaluationId required: true type: string - name: expand in: query description: agent, assignee, evaluator, evaluationForm required: false type: string responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. quality.evaluation.view.permission.check.failed: Failed to check required view permission. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:evaluation:view - quality:evaluation:assign - quality:evaluation:release x-purecloud-method-name: getQualityConversationEvaluation put: tags: - Quality summary: Update an evaluation description: The quality:evaluation:edit permission allows modification of most fields, while the quality:evaluation:editScore permission allows an evaluator to change just the question scores, and the quality:evaluation:editAgentSignoff permission allows an agent to change the agent comments and sign off on the evaluation. authorizedActions is not returned for this PUT request, and is only returned for GET requests to this endpoint. operationId: putQualityConversationEvaluation produces: - application/json parameters: - name: conversationId in: path description: conversationId required: true type: string - name: evaluationId in: path description: evaluationId required: true type: string - in: body name: body description: evaluation required: true schema: $ref: '#/definitions/Evaluation' - name: expand in: query description: evaluatorId, evaluationForm, assignee, evaluator required: false type: string responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.evaluation.evaluator.doesnt.exist: Evaluator doesn't exist quality.scoring.unanswered.required.questions: Submitted answers did not contain a response to a required question quality.evaluation.cannot.change.evaluation.form: Cannot change evaluation form bad.request: The request could not be understood by the server due to malformed syntax. quality.scoring.question.not.in.evaluation.form: Submitted answers contained reference to a question which is not in the evaluation form quality.evaluation.cannot.change.evaluationid: Cannot change evaluationId quality.evaluation.agent.doesnt.have.participate.permission: Agent doesn't have participate permission. constraint.validation: '%s' qm.evaluation.create.error.no.agent: Need an agent user on the conversation to create an evaluation quality.evaluation.invalid.state.non.pending.to.pending: Invalid state, non pending to pending quality.evaluation.agent.doesnt.exist: Agent doesn't exist quality.evaluation.cannot.have.different.assignee.and.evaluator: Evaluation has an invalid combination of evaluator & assignee ids invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. quality.evaluation.evaluator.not.quality.evaluator: evaluator does not have edit score permission invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' quality.evaluation.no.answers.for.state: No answers were found for state. quality.evaluation.cannot.change.conversation: Cannot change conversation invalid.property: Value [%s] is not a valid property for object [%s] quality.evaluation.assignee.not.provided: Evaluation has missing assignee user quality.evaluation.cannot.assign.released.evaluation: Evaluation cannot be assigned in completed & released state. quality.scoring.unanswered.required.comments: Submitted answers did not contain a comment where it was required quality.evaluation.calibration.and.release.date.both.set: Calibration and release date both set quality.evaluation.cannot.change.calibration: Cannot change calibration response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable quality.evaluation.required.answers.for.state: Answers are required for state invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' quality.scoring.answer.not.in.evaluation.form: Submitted answers contained reference to an answer which is not in the evaluation form quality.scoring.question.group.not.in.evaluation.form: Submitted answers contained reference to a question group which is not in the evaluation form quality.evaluation.too.old.to.score: Evaluation is too old to score '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). quality.evaluation.update.permission.check.failed: Missing evaluation update permission app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' quality.evaluation.cannot.change.assignee: User has insufficient permissions to update assignee quality.evaluation.assignee.permission.check.failed: Assignee has insufficient permissions quality.evaluation.cannot.update.private.comments: User has insufficient permissions to update private comments '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.evaluation.no.answer.for.state: No answers for state quality.evaluation.form.doesnt.exist: Evaluation form doesn't exist internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:evaluation:edit - quality:evaluation:editScore - quality:evaluation:editAgentSignoff x-purecloud-method-name: putQualityConversationEvaluation delete: tags: - Quality summary: Delete an evaluation description: '' operationId: deleteQualityConversationEvaluation produces: - application/json parameters: - name: conversationId in: path description: conversationId required: true type: string - name: evaluationId in: path description: evaluationId required: true type: string - name: expand in: query description: evaluatorId, evaluationForm required: false type: string responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' quality.evaluation.delete.permission.check.failed: Failed evaluation deletion permission check authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.evaluation.form.doesnt.exist: Evaluation form doesn't exist internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:evaluation:delete x-purecloud-method-name: deleteQualityConversationEvaluation /api/v2/quality/conversations/{conversationId}/evaluations: post: tags: - Quality summary: Create an evaluation description: '' operationId: postQualityConversationEvaluations produces: - application/json parameters: - name: conversationId in: path description: conversationId required: true type: string - name: Idempotency-Key in: header description: Idempotency key for request deduplication required: false type: string pattern: '[a-fA-F0-9]{8}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{4}-[a-fA-F0-9]{12}' - in: body name: body description: evaluation required: true schema: $ref: '#/definitions/EvaluationCreateBody' - name: expand in: query description: evaluatorId required: false type: string responses: '200': description: successful operation schema: $ref: '#/definitions/Evaluation' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.evaluation.evaluator.doesnt.exist: Evaluator doesn't exist quality.scoring.unanswered.required.questions: Submitted answers did not contain a response to a required question bad.request: The request could not be understood by the server due to malformed syntax. quality.scoring.question.not.in.evaluation.form: Submitted answers contained reference to a question which is not in the evaluation form quality.evaluation.agent.doesnt.have.participate.permission: Agent doesn't have required permission to participate constraint.validation: Idempotency-Key must be a valid UUID when provided. qm.evaluation.create.error.no.agent: Need an agent user on the conversation to create an evaluation quality.evaluation.answers.for.pending.state: Evaluation answers for pending state. quality.evaluation.agent.doesnt.exist: Agent user does not exist invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. quality.evaluation.evaluator.not.quality.evaluator: evaluator does not have edit score permission invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' quality.evaluation.already.exists: An evaluation for this conversation already exists invalid.property: Value [%s] is not a valid property for object [%s] quality.evaluation.for.pending.state: Answers required for pending state quality.scoring.unanswered.required.comments: Submitted answers did not contain a comment where it was required quality.evaluation.no.answers.for.finished.state: No answers for finished state quality.evaluation.create.limit.exceeded.for.agent: Evaluation creation limit exceeded for agent quality.evaluation.form.doesnt.exist: Evaluation form doesn't exist qm.evaluation.create.error.no.evaluator: Submitted evaluation missing evaluator response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' quality.scoring.answer.not.in.evaluation.form: Submitted answers contained reference to an answer which is not in the evaluation form quality.conversation.doesnt.exist: Quality conversation does not exist. quality.scoring.question.group.not.in.evaluation.form: Submitted answers contained reference to a question group which is not in the evaluation form quality.evaluation.form.not.published: Evaluation form is not published '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' quality.evaluation.create.permission.check.failed: Failed evaluation creation permission check '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. quality.evaluation.already.in.progress: An automated evaluation is already in progress for this conversation. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:evaluation:add x-purecloud-method-name: postQualityConversationEvaluations /api/v2/quality/conversations/{conversationId}/surveys: get: tags: - Quality summary: Get the surveys for a conversation description: '' operationId: getQualityConversationSurveys produces: - application/json parameters: - name: conversationId in: path description: conversationId required: true type: string responses: '200': description: successful operation schema: type: array items: $ref: '#/definitions/Survey' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.query.invalid.conversation: Query conversation was invalid. bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:survey:view x-purecloud-method-name: getQualityConversationSurveys /api/v2/quality/evaluations/aggregates/query/me: post: tags: - Quality summary: Query for evaluation aggregates for the current user description: '' operationId: postQualityEvaluationsAggregatesQueryMe produces: - application/json parameters: - in: body name: body description: query required: true schema: $ref: '#/definitions/EvaluationAggregationQueryMe' responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationAggregateQueryResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.a.user: This request requires a user context. Client credentials cannot be used for requests to this resource. bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: You are not authorized to perform the requested action. app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-purecloud-method-name: postQualityEvaluationsAggregatesQueryMe /api/v2/quality/forms/evaluations/{formId}/aiscoring/settings: put: tags: - Quality summary: Update the AI Scoring settings of an evaluation form. description: '' operationId: putQualityFormsEvaluationAiscoringSettings produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string - in: body name: body description: AI Scoring Settings required: true schema: $ref: '#/definitions/AiScoringSettings' responses: '200': description: successful operation schema: $ref: '#/definitions/AiScoringSettings' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] evaluation.ai.scoring.cannot.be.added: Cannot add AI Scoring settings to evaluation. constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. evaluation.not.found: Evaluation form not found '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:aiScoringEdit x-purecloud-method-name: putQualityFormsEvaluationAiscoringSettings /api/v2/quality/forms/evaluations/{formId}: get: tags: - Quality summary: Get an evaluation form description: '' operationId: getQualityFormsEvaluation produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. evaluation.not.found: Evaluation form not found '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:view x-purecloud-method-name: getQualityFormsEvaluation put: tags: - Quality summary: Update an evaluation form. description: '' operationId: putQualityFormsEvaluation produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string - in: body name: body description: Evaluation form required: true schema: $ref: '#/definitions/EvaluationForm' responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.evaluation.evaluator.doesnt.exist: One or more assignees do not exist bad.request: The request could not be understood by the server due to malformed syntax. composer.form.name.too.long: Evaluation form name is too long invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' quality.evaluation.config.evaluator.no.permission: One or more assignees do not have the required permissions evaluation.form.invalid: Evaluation form is not valid response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. composer.form.too.many.questions: Evaluation form has too many questions invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. evaluation.name.conflict: Evaluation form named has a conflict. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:edit x-purecloud-method-name: putQualityFormsEvaluation delete: tags: - Quality summary: Delete an evaluation form. description: '' operationId: deleteQualityFormsEvaluation produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string responses: '204': description: Operation was successful. '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. evaluation.cannot.be.deleted: Cannot delete evaluation because it has already been published. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:delete x-purecloud-method-name: deleteQualityFormsEvaluation /api/v2/quality/forms/evaluations/{formId}/versions: get: tags: - Quality summary: Gets all the revisions for a specific evaluation. description: '' operationId: getQualityFormsEvaluationVersions produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string - name: pageSize in: query description: Page size required: false type: integer default: 25 format: int32 - name: pageNumber in: query description: Page number required: false type: integer default: 1 format: int32 - name: sortOrder in: query description: Sort order required: false type: string default: asc responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponseEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:view x-purecloud-method-name: getQualityFormsEvaluationVersions /api/v2/quality/forms/evaluations/bulk: get: tags: - Quality summary: Retrieve a list of evaluation forms by their ids description: '' operationId: getQualityFormsEvaluationsBulk produces: - application/json parameters: - name: id in: query description: A comma-delimited list of valid evaluation form ids. The maximum number of ids allowed in this list is 100 required: true type: array items: type: string collectionFormat: multi - name: includeLatestVersionFormName in: query description: Whether to include the name of the form's most recently published version required: false type: boolean default: false responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponseEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:view x-purecloud-method-name: getQualityFormsEvaluationsBulk /api/v2/quality/forms/evaluations/bulk/contexts: get: tags: - Quality summary: Retrieve a list of the latest published evaluation form versions by context ids description: '' operationId: getQualityFormsEvaluationsBulkContexts produces: - application/json parameters: - name: contextId in: query description: A comma-delimited list of valid evaluation form context ids required: true type: array items: type: string collectionFormat: multi responses: '200': description: successful operation schema: type: array items: $ref: '#/definitions/EvaluationFormResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: evaluation.no.ids.bulk.fetch: You must specify at least 1 id bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable evaluation.too.many.ids.bulk.fetch: You may only specify 100 or less ids invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: You are not authorized to perform the requested action not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:view x-purecloud-method-name: getQualityFormsEvaluationsBulkContexts /api/v2/quality/forms/evaluations: get: tags: - Quality summary: Get the list of evaluation forms description: 'By default, "published" field is always returned as false for all evaluation forms. If you set "expand=publishHistory", then you will be able to get published versions for each corresponding evaluation form. In addition, "questionGroups", the detailed information about evaluation form, is not returned. We will enhance this field in a future release.' operationId: getQualityFormsEvaluations produces: - application/json parameters: - name: pageSize in: query description: The total page size requested required: false type: integer default: 25 format: int32 - name: pageNumber in: query description: The page number requested required: false type: integer default: 1 format: int32 - name: sortBy in: query description: variable name requested to sort by required: false type: string - name: nextPage in: query description: next page token required: false type: string - name: previousPage in: query description: Previous page token required: false type: string - name: expand in: query description: If 'expand=publishHistory', then each unpublished evaluation form includes a listing of its published versions required: false type: string enum: - publishHistory - name: name in: query description: Name required: false type: string - name: sortOrder in: query description: Order to sort results, either asc or desc required: false type: string responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponseEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:view x-purecloud-method-name: getQualityFormsEvaluations post: tags: - Quality summary: Create an evaluation form. description: '' operationId: postQualityFormsEvaluations produces: - application/json parameters: - in: body name: body description: Evaluation form required: true schema: $ref: '#/definitions/EvaluationForm' responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.evaluation.evaluator.doesnt.exist: One or more assignees do not exist bad.request: The request could not be understood by the server due to malformed syntax. composer.form.name.too.long: Evaluation form name is too long invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' quality.evaluation.config.evaluator.no.permission: One or more assignees do not have the required permissions evaluation.form.invalid: Evaluation form is not valid response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. composer.form.too.many.questions: Evaluation form has too many questions invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. evaluation.name.conflict: Evaluation form named has a conflict. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:add x-purecloud-method-name: postQualityFormsEvaluations /api/v2/quality/evaluations/query: get: tags: - Quality summary: Queries Evaluations and returns a paged list description: 'Query params must include one of conversationId, evaluatorUserId, agentUserId or assigneeUserId. When querying by agentUserId (and not conversationId or evaluatorUserId), the results are sorted by release date. Evaluations set to ''Never Release'' are omitted in this case. When querying by evaluatorUserId or conversationId (including when combined with agentUserId), the results are sorted by assigned date. NOTE: The count for total and pageCount might not be accurate when querying for a large number of evaluations. nextUri, if present, will indicate that there are more evaluations to fetch. The evaluation entities contained in the response might only contain a subset of all the properties listed below. It is often because a given property''s value has not yet been populated or is not applicable in the current state of the evaluation. It might also be because the missing property in the response was not requested by the user.' operationId: getQualityEvaluationsQuery produces: - application/json parameters: - name: pageSize in: query description: The total page size requested required: false type: integer default: 25 format: int32 - name: pageNumber in: query description: The page number requested required: false type: integer default: 1 format: int32 - name: expand in: query description: variable name requested by expand list required: false type: array items: type: string collectionFormat: multi - name: previousPage in: query description: Previous page token required: false type: string - name: conversationId in: query description: conversationId specified required: false type: string - name: agentUserId in: query description: user id of the agent required: false type: string - name: agentTeamId in: query description: team id of the agent required: false type: string - name: evaluatorUserId in: query description: evaluator user id required: false type: string - name: assigneeUserId in: query description: assignee user id required: false type: string - name: queueId in: query description: queue id required: false type: string - name: startTime in: query description: start time of the evaluation query required: false type: string - name: endTime in: query description: end time of the evaluation query required: false type: string - name: formContextId in: query description: shared id between form versions required: false type: string - name: evaluationState in: query required: false type: array items: type: string collectionFormat: multi - name: isReleased in: query description: the evaluation has been released required: false type: boolean - name: agentHasRead in: query description: agent has the evaluation required: false type: boolean - name: expandAnswerTotalScores in: query description: 'get the total scores for evaluations. NOTE: The answers will only be populated if this parameter is set to true in the request.' required: false type: boolean - name: maximum in: query description: the maximum number of results to return required: false type: integer format: int32 - name: sortOrder in: query description: 'NOTE: Does not work when conversationId is supplied.' required: false type: string - name: includeDeletedUsers in: query description: Allow returning an agent or evaluator user with a 'delete' status. Defaults to false. required: false type: boolean default: false responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.query.invalid.conversation: Quality query has invalid conversation. bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] quality.query.invalid.user: User does not exist quality.query.spec.one.of.agent.or.evaluator.or.assignee.or.conversation: Quality query needs one agent, evaluator, or assignee, or conversation. quality.query.spec.one.of.agent.or.evaluator.or.assignee.or.conversation.or.team: Quality query needs one agent, evaluator, assignee, conversation, agent team. constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.backend.service.timeout: Backend service timeout authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:evaluation:view x-purecloud-method-name: getQualityEvaluationsQuery /api/v2/quality/evaluations/scoring: post: tags: - Quality summary: Score evaluation description: '' operationId: postQualityEvaluationsScoring produces: - application/json parameters: - in: body name: body description: evaluationAndScoringSet required: true schema: $ref: '#/definitions/EvaluationFormAndScoringSet' responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationScoringSet' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.scoring.unanswered.required.questions: Submitted answers did not contain a response to a required question bad.request: The request could not be understood by the server due to malformed syntax. quality.scoring.question.not.in.evaluation.form: Submitted answers contained reference to a question which is not in the evaluation form invalid.property: Value [%s] is not a valid property for object [%s] quality.scoring.unanswered.required.comments: Submitted answers did not contain a comment where it was required constraint.validation: '%s' response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. quality.scoring.answer.not.in.evaluation.form: Submitted answers contained reference to an answer which is not in the evaluation form general.bad.request: Request is badly formed. quality.scoring.question.group.not.in.evaluation.form: Submitted answers contained reference to a question group which is not in the evaluation form invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-purecloud-method-name: postQualityEvaluationsScoring /api/v2/quality/evaluations/search: post: tags: - Quality summary: Search evaluations based along specified criteria description: "Search Rules:\n1. Time Range\n - Time Range: Max 3 months (required)\n2. Question Group Level Query: Use at least one field containing 'questionGroup' in name + exactly one questionGroupId\n3. Question Level Query: Use at least one field containing 'question' in name + exactly one questionId\n4. Mixed Queries: questionId alone is sufficient\n5. Search Logic:\n - Multiple criteria: AND operation\n - Multiple values per criterion: OR operation\n EXAMPLE: (agentId₁ OR agentId₂) AND (evaluatorId₁ OR evaluatorId₂)\n5. Aggregations:\n - Omit or set pageSize = 0\n - Choose: multiple aggregations OR single aggregation with multiple sub-aggregations\n - To aggregate against question fields, one must query by either a questionId OR a single top level TERM questionId aggregation AND query by a single formID or questionGroupId, or list of questionIds\n - To aggregate against question group fields, one must query either a questionId/questionGroupId OR a single top level TERM questionGroupId aggregation AND query by a single formID or list of questionGroupIds\n" operationId: postQualityEvaluationsSearch produces: - application/json parameters: - in: body name: body description: Evaluation search request required: true schema: $ref: '#/definitions/EvaluationSearchRequestDTO' responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationSearchResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.search.criteria: Search criteria exceeded limit of 10 bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] search.criteria.values.exceed.limit: Search criteria values exceeded limit of 50 qm.search.too.many.divisions: Your permissions enable access to too many divisions. Please specify one or more divisions in your search criteria constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' too.many.requested.results: Too many requested results (max 10000) '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' qm.search.division.not.authorized: You are missing permissions to access evaluations from one of your requested divisions '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality:readonly - search:readonly x-inin-requires-permissions: type: ANY permissions: - quality:evaluation:searchAny x-purecloud-method-name: postQualityEvaluationsSearch /api/v2/quality/evaluators/activity: get: tags: - Quality summary: Get an evaluator activity. To ensure optimal performance and prevent timeouts when processing large datasets, startTime and endTime fields are highly recommended for all requests. description: '' operationId: getQualityEvaluatorsActivity produces: - application/json parameters: - name: pageSize in: query description: The total page size requested required: false type: integer default: 25 format: int32 - name: pageNumber in: query description: The page number requested required: false type: integer default: 1 format: int32 - name: sortBy in: query description: variable name requested to sort by required: false type: string - name: expand in: query description: variable name requested by expand list required: false type: array items: type: string collectionFormat: multi - name: nextPage in: query description: next page token required: false type: string - name: previousPage in: query description: Previous page token required: false type: string - name: startTime in: query description: 'The start time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' required: false type: string format: date-time - name: endTime in: query description: 'The end time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' required: false type: string format: date-time - name: name in: query description: Evaluator name required: false type: string - name: permission in: query description: permission strings required: false type: array items: type: string collectionFormat: multi - name: group in: query description: group id required: false type: string - name: agentTeamId in: query description: team id of agents to be considered required: false type: string responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluatorActivityEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: qmevaluatoractivity.search.too.many.results: Too many results in evaluator activity query; user needs to enter more characters for name search bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' qmevaluatoractivity.pagenum.too.big: Page number too large in evaluator activity query invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' qmevaluatoractivity.pagenum.too.small: Page number too small in evaluator activity query; cannot be < 1 '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. quality.evaluation.view.permission.check.failed: Failed to check required view permission. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:evaluation:view x-purecloud-method-name: getQualityEvaluatorsActivity /api/v2/quality/publishedforms/evaluations/{formId}: get: tags: - Quality summary: Get the most recent published version of an evaluation form. description: '' operationId: getQualityPublishedformsEvaluation produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:view x-purecloud-method-name: getQualityPublishedformsEvaluation /api/v2/quality/publishedforms/evaluations: get: tags: - Quality summary: Get the published evaluation forms. description: '' operationId: getQualityPublishedformsEvaluations produces: - application/json parameters: - name: pageSize in: query description: Page size required: false type: integer default: 25 format: int32 - name: pageNumber in: query description: Page number required: false type: integer default: 1 format: int32 - name: name in: query description: Name required: false type: string - name: onlyLatestPerContext in: query description: onlyLatestPerContext required: false type: boolean default: false responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponseEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:view x-purecloud-method-name: getQualityPublishedformsEvaluations post: tags: - Quality summary: Publish an evaluation form. description: '' operationId: postQualityPublishedformsEvaluations produces: - application/json parameters: - in: body name: body description: Publish request containing id of form to publish required: true schema: $ref: '#/definitions/PublishForm' responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.evaluation.config.evaluator.no.permission: One or more assignees do not have the required permissions quality.evaluation.evaluator.doesnt.exist: One or more assignees do not exist bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:add x-purecloud-method-name: postQualityPublishedformsEvaluations /api/v2/quality/publishedforms/surveys/{formId}: get: tags: - Quality summary: Get the most recent published version of a survey form. description: '' operationId: getQualityPublishedformsSurvey produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/SurveyForm' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ALL permissions: - quality:surveyForm:view x-purecloud-method-name: getQualityPublishedformsSurvey /api/v2/quality/publishedforms/surveys: get: tags: - Quality summary: Get the published survey forms. description: '' operationId: getQualityPublishedformsSurveys produces: - application/json parameters: - name: pageSize in: query description: Page size required: false type: integer default: 25 format: int32 - name: pageNumber in: query description: Page number required: false type: integer default: 1 format: int32 - name: name in: query description: Name required: false type: string - name: onlyLatestEnabledPerContext in: query description: onlyLatestEnabledPerContext required: false type: boolean default: false responses: '200': description: successful operation schema: $ref: '#/definitions/SurveyFormEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ALL permissions: - quality:surveyForm:view x-purecloud-method-name: getQualityPublishedformsSurveys post: tags: - Quality summary: Publish a survey form. description: '' operationId: postQualityPublishedformsSurveys produces: - application/json parameters: - in: body name: body description: Survey form required: true schema: $ref: '#/definitions/PublishForm' responses: '200': description: successful operation schema: $ref: '#/definitions/SurveyForm' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ALL permissions: - quality:surveyForm:add x-purecloud-method-name: postQualityPublishedformsSurveys /api/v2/quality/forms/surveys/{formId}: get: tags: - Quality summary: Get a survey form description: '' operationId: getQualityFormsSurvey produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/SurveyForm' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: survey.not.found: Survey formId not found. not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ALL permissions: - quality:surveyForm:view x-purecloud-method-name: getQualityFormsSurvey put: tags: - Quality summary: Update a survey form. description: '' operationId: putQualityFormsSurvey produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string - in: body name: body description: Survey form required: true schema: $ref: '#/definitions/SurveyForm' responses: '200': description: successful operation schema: $ref: '#/definitions/SurveyForm' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: composer.answer.option.value.too.large: Answer option value is too large composer.question.too.many.answer.options: Question has too many answer options' bad.request: The request could not be understood by the server due to malformed syntax. composer.question.group.name.too.long: Question group name is too long composer.form.name.too.long: Survey form name is too long invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' composer.help.text.too.long: Help text is too long composer.answer.option.text.too.long: Answer option text is too long response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. survey.form.invalid: Survey form is not valid composer.form.too.many.questions: Survey form has too many questions composer.explanation.prompt.text.too.long: Explanation prompt text is too long composer.question.text.too.long: Question text is too long invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. survey.name.conflict: Survey form named has a conflict. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ALL permissions: - quality:surveyForm:edit x-purecloud-method-name: putQualityFormsSurvey delete: tags: - Quality summary: Delete a survey form. description: '' operationId: deleteQualityFormsSurvey produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string responses: '204': description: Operation was successful. '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. survey.cannot.be.deleted: Cannot delete survey because it has already been published. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ALL permissions: - quality:surveyForm:delete x-purecloud-method-name: deleteQualityFormsSurvey patch: tags: - Quality summary: Disable a particular version of a survey form and invalidates any invitations that have already been sent to customers using this version of the form. description: '' operationId: patchQualityFormsSurvey produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string - in: body name: body description: Survey form required: true schema: $ref: '#/definitions/SurveyForm' responses: '200': description: successful operation schema: $ref: '#/definitions/SurveyForm' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ALL permissions: - quality:surveyForm:disable x-purecloud-method-name: patchQualityFormsSurvey /api/v2/quality/forms/surveys/{formId}/versions: get: tags: - Quality summary: Gets all the revisions for a specific survey. description: '' operationId: getQualityFormsSurveyVersions produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string - name: pageSize in: query description: Page size required: false type: integer default: 25 format: int32 - name: pageNumber in: query description: Page number required: false type: integer default: 1 format: int32 responses: '200': description: successful operation schema: $ref: '#/definitions/SurveyFormEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ALL permissions: - quality:surveyForm:view x-purecloud-method-name: getQualityFormsSurveyVersions /api/v2/quality/forms/surveys/bulk: get: tags: - Quality summary: Retrieve a list of survey forms by their ids description: '' operationId: getQualityFormsSurveysBulk produces: - application/json parameters: - name: id in: query description: A comma-delimited list of valid survey form ids required: true type: array items: type: string collectionFormat: multi responses: '200': description: successful operation schema: $ref: '#/definitions/SurveyFormEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:surveyForm:view x-purecloud-method-name: getQualityFormsSurveysBulk /api/v2/quality/forms/surveys/bulk/contexts: get: tags: - Quality summary: Retrieve a list of the latest form versions by context ids description: '' operationId: getQualityFormsSurveysBulkContexts produces: - application/json parameters: - name: contextId in: query description: A comma-delimited list of valid survey form context ids. The maximum number of ids allowed in this list is 100. required: true type: array items: type: string collectionFormat: multi - name: published in: query description: If true, the latest published version will be included. If false, only the unpublished version will be included. required: false type: boolean default: true responses: '200': description: successful operation schema: type: array items: $ref: '#/definitions/SurveyForm' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:surveyForm:view x-purecloud-method-name: getQualityFormsSurveysBulkContexts /api/v2/quality/forms/surveys: get: tags: - Quality summary: Get the list of survey forms. If you set "expand=publishHistory", then you will be able to get published versions for each corresponding survey form. description: '' operationId: getQualityFormsSurveys produces: - application/json parameters: - name: pageSize in: query description: The total page size requested required: false type: integer default: 25 format: int32 - name: pageNumber in: query description: The page number requested required: false type: integer default: 1 format: int32 - name: sortBy in: query description: variable name requested to sort by required: false type: string - name: nextPage in: query description: next page token required: false type: string - name: previousPage in: query description: Previous page token required: false type: string - name: expand in: query description: If 'expand=publishHistory', then each unpublished evaluation form includes a listing of its published versions required: false type: string enum: - publishHistory - name: name in: query description: Name required: false type: string - name: sortOrder in: query description: Order to sort results, either asc or desc required: false type: string responses: '200': description: successful operation schema: $ref: '#/definitions/SurveyFormEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ALL permissions: - quality:surveyForm:view x-purecloud-method-name: getQualityFormsSurveys post: tags: - Quality summary: Create a survey form. description: '' operationId: postQualityFormsSurveys produces: - application/json parameters: - in: body name: body description: Survey form required: true schema: $ref: '#/definitions/SurveyForm' responses: '200': description: successful operation schema: $ref: '#/definitions/SurveyForm' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: composer.answer.option.value.too.large: Answer option value is too large composer.question.too.many.answer.options: Question has too many answer options' bad.request: The request could not be understood by the server due to malformed syntax. composer.question.group.name.too.long: Question group name is too long composer.form.name.too.long: Survey form name is too long invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' composer.help.text.too.long: Help text is too long composer.answer.option.text.too.long: Answer option text is too long response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. survey.form.invalid: Survey form is not valid composer.form.too.many.questions: Survey form has too many questions composer.explanation.prompt.text.too.long: Explanation prompt text is too long composer.question.text.too.long: Question text is too long invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. survey.name.conflict: Survey form named has a conflict. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ALL permissions: - quality:surveyForm:add x-purecloud-method-name: postQualityFormsSurveys /api/v2/quality/surveys/{surveyId}: get: tags: - Quality summary: Get a survey for a conversation description: '' operationId: getQualitySurvey produces: - application/json parameters: - name: surveyId in: path description: surveyId required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/Survey' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.survey.view.permission.check.failed: Failed to check required view permission. missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly x-inin-requires-permissions: type: ANY permissions: - quality:survey:view x-purecloud-method-name: getQualitySurvey /api/v2/quality/surveys/scoring: post: tags: - Quality summary: Score survey description: '' operationId: postQualitySurveysScoring produces: - application/json parameters: - in: body name: body description: surveyAndScoringSet required: true schema: $ref: '#/definitions/SurveyFormAndScoringSet' responses: '200': description: successful operation schema: $ref: '#/definitions/SurveyScoringSet' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-purecloud-method-name: postQualitySurveysScoring /api/v2/quality/surveys: post: tags: - Quality summary: Create a survey for a conversation description: '' operationId: postQualitySurveys produces: - application/json parameters: - in: body name: body description: Survey creation request required: true schema: $ref: '#/definitions/CreateSurveyRequest' responses: '200': description: successful operation schema: $ref: '#/definitions/CreateSurveyResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.survey.create.invalid.request: Invalid request parameters. bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' quality.survey.add.permission.check.failed: Failed to check required add permission. '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.survey.create.form.not.found: Survey form context not found. not.found: The requested resource was not found. quality.survey.create.conversation.not.found: Conversation not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality x-inin-requires-permissions: type: ANY permissions: - quality:survey:add x-purecloud-method-name: postQualitySurveys /api/v2/quality/forms/{formId}: get: tags: - Quality summary: Get an evaluation form description: '' operationId: getQualityForm produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: evaluation.form.invalid: The specified formId is not valid bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. evaluation.not.found: Evaluation form not found '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly deprecated: true x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:view x-purecloud-method-name: getQualityForm put: tags: - Quality summary: Update an evaluation form. description: '' operationId: putQualityForm produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string - in: body name: body description: Evaluation form required: true schema: $ref: '#/definitions/EvaluationForm' responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.evaluation.evaluator.doesnt.exist: One or more assignees do not exist bad.request: The request could not be understood by the server due to malformed syntax. composer.form.name.too.long: Evaluation form name is too long invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' quality.evaluation.config.evaluator.no.permission: One or more assignees do not have the required permissions evaluation.form.invalid: Evaluation form is not valid response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. composer.form.too.many.questions: Evaluation form has too many questions invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. evaluation.name.conflict: Evaluation form named has a conflict. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality deprecated: true x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:edit x-purecloud-method-name: putQualityForm delete: tags: - Quality summary: Delete an evaluation form. description: '' operationId: deleteQualityForm produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string responses: '200': description: Operation was successful. '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. evaluation.cannot.be.deleted: Cannot delete evaluation because it has already been published. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality deprecated: true x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:delete x-purecloud-method-name: deleteQualityForm /api/v2/quality/forms/{formId}/versions: get: tags: - Quality summary: Gets all the revisions for a specific evaluation. description: '' operationId: getQualityFormVersions produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string - name: pageSize in: query description: Page size required: false type: integer default: 25 format: int32 - name: pageNumber in: query description: Page number required: false type: integer default: 1 format: int32 - name: sortOrder in: query description: Sort order required: false type: string default: asc responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponseEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly deprecated: true x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:view x-purecloud-method-name: getQualityFormVersions /api/v2/quality/forms: get: tags: - Quality summary: Get the list of evaluation forms. If you set "expand=publishHistory", then you will be able to get published versions for each corresponding evaluation form. description: '' operationId: getQualityForms produces: - application/json parameters: - name: pageSize in: query description: The total page size requested required: false type: integer default: 25 format: int32 - name: pageNumber in: query description: The page number requested required: false type: integer default: 1 format: int32 - name: sortBy in: query description: variable name requested to sort by required: false type: string - name: nextPage in: query description: next page token required: false type: string - name: previousPage in: query description: Previous page token required: false type: string - name: expand in: query description: If 'expand=publishHistory', then each unpublished evaluation form includes a listing of its published versions required: false type: string enum: - publishHistory - name: name in: query description: Name required: false type: string - name: sortOrder in: query description: Order to sort results, either asc or desc required: false type: string responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponseEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly deprecated: true x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:view x-purecloud-method-name: getQualityForms post: tags: - Quality summary: Create an evaluation form. description: '' operationId: postQualityForms produces: - application/json parameters: - in: body name: body description: Evaluation form required: true schema: $ref: '#/definitions/EvaluationForm' responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.evaluation.evaluator.doesnt.exist: One or more assignees do not exist bad.request: The request could not be understood by the server due to malformed syntax. composer.form.name.too.long: Evaluation form name is too long invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' quality.evaluation.config.evaluator.no.permission: One or more assignees do not have the required permissions evaluation.form.invalid: Evaluation form is not valid response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. composer.form.too.many.questions: Evaluation form has too many questions invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. evaluation.name.conflict: Evaluation form named has a conflict. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality deprecated: true x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:add x-purecloud-method-name: postQualityForms /api/v2/quality/publishedforms/{formId}: get: tags: - Quality summary: Get the published evaluation forms. description: '' operationId: getQualityPublishedform produces: - application/json parameters: - name: formId in: path description: Form ID required: true type: string responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. evaluation.not.found: Requested formId not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly deprecated: true x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:view x-purecloud-method-name: getQualityPublishedform /api/v2/quality/publishedforms: get: tags: - Quality summary: Get the published evaluation forms. description: '' operationId: getQualityPublishedforms produces: - application/json parameters: - name: pageSize in: query description: Page size required: false type: integer default: 25 format: int32 - name: pageNumber in: query description: Page number required: false type: integer default: 1 format: int32 - name: name in: query description: Name required: false type: string - name: onlyLatestPerContext in: query description: onlyLatestPerContext required: false type: boolean default: false responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponseEntityListing' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality - quality:readonly deprecated: true x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:view x-purecloud-method-name: getQualityPublishedforms post: tags: - Quality summary: Publish an evaluation form. description: '' operationId: postQualityPublishedforms produces: - application/json parameters: - in: body name: body description: Publish request containing id of form to publish required: true schema: $ref: '#/definitions/PublishForm' responses: '200': description: successful operation schema: $ref: '#/definitions/EvaluationFormResponse' '400': description: The request could not be understood by the server due to malformed syntax. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: quality.evaluation.config.evaluator.no.permission: One or more assignees do not have the required permissions quality.evaluation.evaluator.doesnt.exist: One or more assignees do not exist bad.request: The request could not be understood by the server due to malformed syntax. response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ' invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s' client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior. invalid.property: Value [%s] is not a valid property for object [%s] constraint.validation: '%s' invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s' '401': description: No authentication bearer token specified in authorization header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.required: No authentication bearer token specified in authorization header. ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]' bad.credentials: Invalid login credentials. '403': description: You are not authorized to perform the requested action. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s). app.not.authorized.for.scope: App not authorized to use scope %s missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s' not.authorized: You are not authorized to perform the requested action. missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s' authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]' missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s' '404': description: The requested resource was not found. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: not.found: The requested resource was not found. '408': description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads. '409': description: The request conflicts with the current state of the target resource. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.conflict: The request conflicts with the current state of the target resource. '413': description: 'The request is over the size limit. Maximum bytes: %s' schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s' '415': description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header. '429': description: Rate limit exceeded the maximum. Retry the request in [%s] seconds schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds '500': description: The server encountered an unexpected condition which prevented it from fulfilling the request. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request. '503': description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance). '504': description: The request timed out. schema: $ref: '#/definitions/ErrorBody' x-inin-error-codes: authentication.request.timeout: Authentication request timeout. request.timeout: The request timed out. security: - PureCloud OAuth: - quality deprecated: true x-inin-requires-permissions: type: ANY permissions: - quality:evaluationForm:add x-purecloud-method-name: postQualityPublishedforms definitions: Team: type: object required: - name properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string description: The team name division: description: The division to which this entity belongs. $ref: '#/definitions/WritableDivision' description: type: string description: Team information. dateCreated: type: string format: date-time description: 'Last modified datetime. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' readOnly: true dateModified: type: string format: date-time description: 'Last modified datetime. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' readOnly: true memberCount: type: integer format: int64 description: Number of members in a team readOnly: true selfUri: type: string format: uri description: The URI for this object readOnly: true WorkPlanBidRanks: type: object properties: id: type: string description: The globally unique identifier for the user. workPlanBiddingPerformance: type: integer format: int32 description: Work plan bidding agent performance ranking. The range of values is between 0 and 9999. biddingTieBreaker: type: string description: Custom agent ranking metric that some customers can use. selfUri: type: string format: uri description: The URI for this object readOnly: true AddressableEntityRef: type: object properties: id: type: string selfUri: type: string format: uri AsyncQueryStatus: type: object properties: state: type: string description: The current state of the asynchronous query enum: - QUEUED - PENDING - FAILED - CANCELLED - FULFILLED - EXPIRED errorMessage: type: string description: The error associated with the current query, if the state is FAILED expirationDate: type: string format: date-time description: 'The time at which results for this query will expire. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' submissionDate: type: string format: date-time description: 'The time at which the query was submitted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' completionDate: type: string format: date-time description: 'The time at which the query completed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' ResourcePermissionPolicy: type: object properties: id: type: string domain: type: string entityName: type: string policyName: type: string policyDescription: type: string actionSetKey: type: string allowConditions: type: boolean resourceConditionNode: $ref: '#/definitions/ResourceConditionNode' namedResources: type: array items: type: string resourceCondition: type: string actionSet: type: array uniqueItems: true items: type: string PublishForm: type: object required: - id - published properties: published: type: boolean description: Is this form published id: type: string description: Unique Id for this version of this form AiScoring: type: object properties: failureType: type: string description: The type of error that occurred while processing AI scores. It is null where there is no error. readOnly: true enum: - QuotaReached - ParsingError - ServiceError - InvalidRequest - DuplicateFormSameAgent - Unauthorized - DuplicateAutomatedFormWithCopiedScore pending: type: boolean description: Indicates whether AI scoring is currently processing the evaluation. readOnly: true dateLastChanged: type: string format: date-time description: 'The date when the AI scores were last updated. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' readOnly: true WritableDivision: type: object properties: id: type: string description: The globally unique identifier for the object. name: type: string selfUri: type: string format: uri description: The URI for this object readOnly: true StatisticalResponse: type: object properties: interval: type: string metrics: type: array items: $ref: '#/definitions/AggregateMetricData' views: type: array items: $ref: '#/definitions/AggregateViewData' EvaluationAggregationQueryMe: type: object required: - interval - metrics properties: interval: type: string format: interval description: 'Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss' timeZone: type: string description: 'Time zone context used to calculate response intervals (this allows resolving DST changes). The interval offset is used even when timeZone is specified. Default is UTC. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London' groupBy: type: array description: Behaves like a SQL GROUPBY. Allows for multiple levels of grouping as a list of dimensions. Partitions resulting aggregate computations into distinct named subgroups rather than across the entire result set as if it were one group. items: type: string enum: - assigneeApplicable - assigneeId - calibrationId - contextId - conversationId - divisionId - evaluationContextId - evaluationId - evaluatorId - formId - mediaType - queueId - released - rescored - systemSubmitted - teamId - userId metrics: type: array description: Behaves like a SQL SELECT clause. Only named metrics will be retrieved. items: type: string enum: - nEvaluations - nEvaluationsDeleted - nEvaluationsRescored - oTotalCriticalScore - oTotalScore alternateTimeDimension: type: string description: Dimension to use as the alternative timestamp for data in the aggregate. Choosing "eventTime" uses the actual time of the data event. enum: - conversationStart - evaluationCreatedDate - evaluationReleaseDate - eventTime contextId: type: string description: Evaluation context Id AggregateViewData: type: object properties: name: type: string stats: $ref: '#/definitions/StatisticalSummary' EvaluationSearchSubAggregationDTO: type: object required: - field - name - type properties: name: type: string description: The name of the aggregation minLength: 1 maxLength: 100 field: type: string example: totalScore description: 'The field to aggregate on.ALLOWED FIELDS BY AGGREGATION TYPE:TERM/COUNT: evaluationStatus, aiScoringFailureType, questionAiAnswerFailureType,TERM: formId, formIdReleased, contextId, questionGroupId, questionId, questionAnswerId, released, questionGroupMarkedNA, questionMarkedNA, questionAiScored, questionEaScored,SUM/AVERAGE/STATS/RANGE: totalScore, totalCriticalScore, questionGroupScorePercentage,criticalQuestionGroupScorePercentage, questionScore,SUM: disputeCount, rescoreCount, eaSuggestionCount, eaAcceptedSuggestionCount,aiSuggestionCount, aiAcceptedSuggestionCount,DATE_HISTOGRAM: conversationDate, createdDate, submittedDate, releaseDate' enum: - formId - formIdReleased - contextId - questionGroupId - questionId - questionAnswerId - evaluationStatus - aiScoringFailureType - questionAiAnswerFailureType - released - questionGroupMarkedNA - questionMarkedNA - questionAiScored - questionEaScored - totalScore - totalCriticalScore - questionGroupScorePercentage - criticalQuestionGroupScorePercentage - questionGroupScore - criticalQuestionGroupScore - questionScore - disputeCount - rescoreCount - eaSuggestionCount - eaAcceptedSuggestionCount - aiSuggestionCount - aiAcceptedSuggestionCount - conversationDate - createdDate - submittedDate - releaseDate type: type: string example: AVERAGE description: The Type of Aggregation to Perform enum: - TERM - STATS - SUM - COUNT - AVERAGE - RANGE - DATE_HISTOGRAM size: type: integer format: int32 description: The size limit for term aggregations, 100 size limit for all fields calendarInterval: type: string description: The calendar interval for date histogram aggregations format: type: string description: The format for date histogram aggregations ranges: type: array description: The ranges for range aggregations uniqueItems: true items: $ref: '#/definitions/QueryApiSearchAggregationRange' subAggregations: type: array description: Sub-aggregations to be computed within this aggregation items: $ref: '#/definitions/EvaluationSearchSubAggregationDTO' EvaluationSearchAggregationDTO: type: object required: - field - name - type properties: name: type: string description: The name of the aggregation minLength: 1 maxLength: 100 field: type: string example: totalScore description: 'The field to aggregate on.ALLOWED FIELDS BY AGGREGATION TYPE:TERM/COUNT: evaluationStatus, aiScoringFailureType, questionAiAnswerFailureType,TERM: formId, formIdReleased, contextId, questionGroupId, questionId, questionAnswerId, released, questionGroupMarkedNA, questionMarkedNA, questionAiScored, questionEaScored,SUM/AVERAGE/STATS/RANGE: totalScore, totalCriticalScore, questionGroupScorePercentage,criticalQuestionGroupScorePercentage, questionScore,SUM: disputeCount, rescoreCount, eaSuggestionCount, eaAcceptedSuggestionCount,aiSuggestionCount, aiAcceptedSuggestionCount,DATE_HISTOGRAM: conversationDate, createdDate, submittedDate, releaseDate' enum: - formId - formIdReleased - contextId - questionGroupId - questionId - questionAnswerId - evaluationStatus - aiScoringFailureType - questionAiAnswerFailureType - released - questionGroupMarkedNA - questionMarkedNA - questionAiScored - questionEaScored - totalScore - totalCriticalScore - questionGroupScorePercentage - criticalQuestionGroupScorePercentage - questionGroupScore - criticalQuestionGroupScore - questionScore - disputeCount - rescoreCount - eaSuggestionCount - eaAcceptedSuggestionCount - aiSuggestionCount - aiAcceptedSuggestionCount - conversationDate - createdDate - submittedDate - releaseDate type: type: string example: AVERAGE description: The Type of Aggregation to Perform enum: - TERM - STATS - SUM - COUNT - AVERAGE - RANGE - DATE_HISTOGRAM size: type: integer format: int32 description: The size limit for term aggregations, 100 size limit for all fields calendarInterval: type: string description: The calendar interval for date histogram aggregations format: type: string description: The format for date histogram aggregations ranges: type: array description: The ranges for range aggregations uniqueItems: true items: $ref: '#/definitions/QueryApiSearchAggregationRange' subAggregations: type: array description: Sub-aggregations to be computed within this aggregation items: $ref: '#/definitions/EvaluationSearchSubAggregationDTO' SurveyAggregateQueryResponse: type: object properties: results: type: array items: $ref: '#/definitions/SurveyAggregateDataContainer' CreateSurveyResponse: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string conversation: $ref: '#/definitions/ConversationReference' surveyForm: description: Survey form used for this survey. $ref: '#/definitions/SurveyForm' agent: $ref: '#/definitions/DomainEntityRef' status: type: string enum: - Pending - Sent - InProgress - Finished - OptOut - Error - Expired queue: $ref: '#/definitions/QueueReference' answers: $ref: '#/definitions/SurveyScoringSet' completedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' surveyErrorDetails: description: Additional information about what happened when the survey is in Error status. $ref: '#/definitions/SurveyErrorDetails' agentTeam: description: The team that the agent belongs to $ref: '#/definitions/Team' surveyType: type: string description: Type of the survey enum: - Web - Voice missingRequiredAnswer: type: boolean description: True if any of the required questions for the survey form have not been answered. Null if survey is not finished. flow: description: An Architect flow that executed in order to collect the answers for this survey. $ref: '#/definitions/AddressableEntityRef' customerSurveyUrl: type: string description: The URL for the customer survey. selfUri: type: string format: uri description: The URI for this object readOnly: true UserStations: type: object properties: associatedStation: description: Current associated station for this user. readOnly: true $ref: '#/definitions/UserStation' effectiveStation: description: The station where the user can be reached based on their default and associated station. readOnly: true $ref: '#/definitions/UserStation' defaultStation: description: Default station to be used if not associated with a station. readOnly: true $ref: '#/definitions/UserStation' lastAssociatedStation: description: Last associated station for this user. readOnly: true $ref: '#/definitions/UserStation' Script: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string division: description: The division to which this entity belongs. $ref: '#/definitions/Division' versionId: type: string createdDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' modifiedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' publishedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' versionDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' startPageId: type: string startPageName: type: string features: type: object variables: type: object customActions: type: object pages: type: array items: $ref: '#/definitions/Page' selfUri: type: string format: uri description: The URI for this object readOnly: true OAuthLastTokenIssued: type: object properties: dateIssued: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' EvaluationSearchResponse: type: object properties: pageSize: type: integer format: int32 description: Number of records according to the page size readOnly: true pageNumber: type: integer format: int32 description: Current page number for the returned records readOnly: true results: type: array description: Results associated to the search response readOnly: true items: $ref: '#/definitions/EvaluationSearchItemResponse' aggregations: type: object description: Aggregation results readOnly: true additionalProperties: $ref: '#/definitions/EvaluationSearchAggregationResponse' QuestionSettings: type: object properties: questionContextId: type: string description: The context id of the question in the group settings: $ref: '#/definitions/AiScoringSetting' Queue: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string division: description: The division to which this entity belongs. $ref: '#/definitions/Division' description: type: string description: The queue description. dateCreated: type: string format: date-time description: 'The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' dateModified: type: string format: date-time description: 'The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' modifiedBy: type: string description: The ID of the user that last modified the queue. createdBy: type: string description: The ID of the user that created the queue. memberCount: type: integer format: int32 description: The total number of members in the queue. readOnly: true userMemberCount: type: integer format: int32 description: The number of user members (i.e., non-group members) in the queue. readOnly: true joinedMemberCount: type: integer format: int32 description: The number of joined members in the queue. readOnly: true mediaSettings: description: The media settings for the queue. $ref: '#/definitions/QueueMediaSettings' routingRules: type: array description: The routing rules for the queue, used for Preferred Agent Routing. items: $ref: '#/definitions/RoutingRule' conditionalGroupRouting: description: The Conditional Group Routing settings for the queue. $ref: '#/definitions/ConditionalGroupRouting' conditionalGroupActivation: description: The Conditional Group Activation settings for the queue. $ref: '#/definitions/ConditionalGroupActivation' bullseye: description: The bullseye settings for the queue. $ref: '#/definitions/Bullseye' scoringMethod: type: string description: The Scoring Method for the queue. enum: - TimestampAndPriority - PriorityOnly lastAgentRoutingMode: type: string description: The Last Agent Routing Mode for the queue. enum: - Disabled - QueueMembersOnly - AnyAgent acwSettings: description: The ACW settings for the queue. $ref: '#/definitions/AcwSettings' skillEvaluationMethod: type: string description: The skill evaluation method to use when routing conversations. enum: - NONE - BEST - ALL memberGroups: type: array description: The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes. uniqueItems: true items: $ref: '#/definitions/MemberGroup' queueFlow: description: The in-queue flow to use for call conversations waiting in queue. $ref: '#/definitions/DomainEntityRef' emailInQueueFlow: description: The in-queue flow to use for email conversations waiting in queue. $ref: '#/definitions/DomainEntityRef' messageInQueueFlow: description: The in-queue flow to use for message conversations waiting in queue. $ref: '#/definitions/DomainEntityRef' whisperPrompt: description: The prompt used for whisper on the queue, if configured. $ref: '#/definitions/DomainEntityRef' onHoldPrompt: description: The audio to be played when calls on this queue are on hold. If not configured, the default on-hold music will play. $ref: '#/definitions/DomainEntityRef' autoAnswerOnly: type: boolean description: Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered. cannedResponseLibraries: description: Canned response library IDs and mode with which they are associated with the queue $ref: '#/definitions/CannedResponseLibraries' enableTranscription: type: boolean description: Indicates whether voice transcription is enabled for this queue. enableAudioMonitoring: type: boolean description: Indicates whether audio monitoring is enabled for this queue. enableManualAssignment: type: boolean description: Indicates whether manual assignment is enabled for this queue. agentOwnedRouting: description: The Agent Owned Routing settings for the queue $ref: '#/definitions/AgentOwnedRouting' directRouting: description: The Direct Routing settings for the queue $ref: '#/definitions/DirectRouting' callingPartyName: type: string description: The name to use for caller identification for outbound calls from this queue. callingPartyNumber: type: string description: The phone number to use for caller identification for outbound calls from this queue. defaultScripts: type: object description: The default script Ids for the communication types. additionalProperties: $ref: '#/definitions/Script' outboundMessagingAddresses: description: The messaging addresses for the queue. $ref: '#/definitions/QueueMessagingAddresses' outboundEmailAddress: description: The default email address to use for outbound email from this queue. $ref: '#/definitions/QueueEmailAddress' peerId: type: string description: The ID of an associated external queue. suppressInQueueCallRecording: type: boolean description: Indicates whether recording in-queue calls is suppressed for this queue. selfUri: type: string format: uri description: The URI for this object readOnly: true ConditionalGroupActivationPilotRule: type: object properties: conditions: type: array description: The list of conditions used in this rule items: $ref: '#/definitions/ConditionalGroupActivationCondition' conditionExpression: type: string description: A string expression that defines the relationships of conditions in this rule MediaSummary: type: object properties: contactCenter: $ref: '#/definitions/MediaSummaryDetail' enterprise: $ref: '#/definitions/MediaSummaryDetail' StatisticalSummary: type: object properties: max: type: number min: type: number count: type: integer format: int64 countNegative: type: integer format: int64 countPositive: type: integer format: int64 sum: type: number current: type: number ratio: type: number numerator: type: number denominator: type: number target: type: number p95: type: integer format: int64 p99: type: integer format: int64 calculatedMetricValue: type: integer format: int64 EvaluationSearchRequestDTO: type: object required: - pageNumber - query properties: query: type: array items: $ref: '#/definitions/EvaluationSearchCriteriaDTO' maxItems: 10 minItems: 1 aggregations: type: array description: Aggregations to compute on the search results items: $ref: '#/definitions/EvaluationSearchAggregationDTO' pageSize: type: integer format: int32 description: The number of results per page. For aggregation requests, must be omitted or 0. minimum: 0 maximum: 100 pageNumber: type: integer format: int32 description: The page of resources you want to retrieve minimum: 1 sortOrder: type: string description: The sort order for results. Include with sortBy. enum: - ASC - DESC sortBy: type: string description: The field in the resource that you want to sort the results by. Include with sortOrder. enum: - conversationDate - createdDate - submittedDate - releaseDate systemSubmitted: type: boolean example: false description: Filter for automated evaluations submitted by virtual supervisor. Defaults to false. LocationAddressVerificationDetails: type: object properties: status: type: string description: Status of address verification process enum: - Pending - InProgress - Retry - Complete - Failed dateFinished: type: string format: date-time description: 'Finished time of address verification process. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' dateStarted: type: string format: date-time description: 'Time started of address verification process. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' service: type: string example: smartystreets-us description: Third party service used for address verification EvaluationEntityListing: type: object properties: entities: type: array items: $ref: '#/definitions/Evaluation' pageSize: type: integer format: int32 pageNumber: type: integer format: int32 total: type: integer format: int64 firstUri: type: string format: uri nextUri: type: string format: uri previousUri: type: string format: uri lastUri: type: string format: uri selfUri: type: string format: uri pageCount: type: integer format: int32 AcwSettings: type: object properties: wrapupPrompt: type: string description: This field controls how the UI prompts the agent for a wrapup. enum: - MANDATORY - OPTIONAL - MANDATORY_TIMEOUT - MANDATORY_FORCED_TIMEOUT - AGENT_REQUESTED timeoutMs: type: integer format: int32 description: 'The amount of time the agent can stay in ACW (Min: 1 sec, Max: 60 min). Can only be used when ACW is AGENT_REQUESTED, MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT.' ExpansionCriterium: type: object properties: type: type: string enum: - TIMEOUT_SECONDS threshold: type: number format: double DirectRoutingMediaSettings: type: object properties: useAgentAddressOutbound: type: boolean description: Toggle that enables using an agent's Direct Routing address outbound on behalf of queue for this media type. SurveyAggregateQueryClause: type: object required: - predicates - type properties: type: type: string description: Boolean operation to apply to the provided predicates enum: - and - or predicates: type: array description: 'Like a three-word sentence: (attribute-name) (operator) (target-value).' items: $ref: '#/definitions/SurveyAggregateQueryPredicate' PropertyChange: type: object properties: property: type: string description: The property that was changed oldValues: type: array description: Previous values for the property. items: type: string newValues: type: array description: New values for the property. items: type: string Geolocation: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string type: type: string description: A string used to describe the type of client the geolocation is being updated from e.g. ios, android, web, etc. primary: type: boolean description: A boolean used to tell whether or not to set this geolocation client as the primary on a PATCH latitude: type: number format: double longitude: type: number format: double country: type: string region: type: string city: type: string locations: type: array items: $ref: '#/definitions/LocationDefinition' selfUri: type: string format: uri description: The URI for this object readOnly: true EvaluationCreateCalibration: type: object properties: id: type: string description: The globally unique identifier for the object. selfUri: type: string format: uri description: The URI for this object readOnly: true AiScoringSettings: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true questionGroupSettings: type: array items: $ref: '#/definitions/QuestionGroupSettings' selfUri: type: string format: uri description: The URI for this object readOnly: true EvaluationSearchAggregationBucket: type: object properties: key: type: string description: The key for this bucket keyAsString: type: string description: The key as a string representation documentCount: type: integer format: int64 description: Number of documents in this bucket keyValue: type: integer format: int64 description: Numeric key value for date histograms from: type: number format: double description: Lower bound for range buckets to: type: number format: double description: Upper bound for range buckets value: type: number format: double description: Simple aggregation value count: type: integer format: int64 description: Count of documents minimum: type: number format: double description: Minimum value in the aggregation maximum: type: number format: double description: Maximum value in the aggregation average: type: number format: double description: Average value in the aggregation sum: type: number format: double description: Sum of values in the aggregation subAggregations: type: object description: Nested sub-aggregations additionalProperties: $ref: '#/definitions/EvaluationSearchAggregationResponse' UserRoutingLanguage: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string proficiency: type: number format: double description: A rating from 0.0 to 5.0 that indicates how fluent an agent is in a particular language. ACD interactions are routed to agents with higher proficiency ratings. state: type: string description: Activate or deactivate this routing language. enum: - active - inactive - deleted languageUri: type: string format: uri description: URI to the organization language used by this user language. readOnly: true selfUri: type: string format: uri description: The URI for this object readOnly: true description: Represents an organization language assigned to a user. When assigning to a user specify the organization language id as the id. AgentScoringRule: type: object required: - enabled - evaluationFormContextId - samplingType - submissionType properties: id: type: string description: The globally unique identifier for the object. readOnly: true programId: type: string description: The program ID that this rule belongs to. When provided in request body, this value is ignored in favor of the path parameter. readOnly: true samplingType: type: string description: 'Sampling type setting. Valid values: All, Percentage' enum: - All - Percentage samplingPercentage: type: number description: Percentage of interactions to evaluate (0.01-100.00). Required when samplingType is Percentage, null when All. minimum: 0.01 maximum: 100.0 exclusiveMinimum: false exclusiveMaximum: false submissionType: type: string description: 'Submission type for evaluations. Valid values: Automated, Manual' enum: - Automated - Manual evaluationFormContextId: type: string description: The evaluation form contextID to use for scoring. enabled: type: boolean description: Whether the rule is enabled. published: type: boolean description: Whether the rule is published. readOnly: true evaluator: description: The evaluator for evaluations created by this rule. $ref: '#/definitions/AddressableEntityRef' agentToScore: type: string description: 'Which agent(s) to score. Valid values: First, Last, Each.' enum: - First - Last - Each dateCreated: type: string format: date-time description: 'Date when the rule was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' readOnly: true dateModified: type: string format: date-time description: 'Date when the rule was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' readOnly: true selfUri: type: string format: uri description: The URI for this object readOnly: true DomainEntityListingSurveyForm: type: object properties: entities: type: array items: $ref: '#/definitions/SurveyForm' pageSize: type: integer format: int32 pageNumber: type: integer format: int32 total: type: integer format: int64 firstUri: type: string format: uri nextUri: type: string format: uri previousUri: type: string format: uri lastUri: type: string format: uri selfUri: type: string format: uri pageCount: type: integer format: int32 ConditionalGroupActivationCondition: type: object properties: simpleMetric: description: Instructs this condition to evaluate a simple queue-level metric $ref: '#/definitions/ConditionalGroupActivationSimpleMetric' operator: type: string description: The operator used to compare the actual value against the threshold value enum: - GreaterThan - GreaterThanOrEqualTo - LessThan - LessThanOrEqualTo - EqualTo - NotEqualTo value: type: number format: double description: The threshold value, beyond which a rule evaluates as true Page: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string versionId: type: string createdDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' modifiedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' rootContainer: type: object additionalProperties: type: object properties: type: object additionalProperties: type: object selfUri: type: string format: uri description: The URI for this object readOnly: true EvaluationReference: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true selfUri: type: string format: uri description: The URI for this object readOnly: true ScorableSurvey: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string surveyForm: description: Survey form used for this survey. $ref: '#/definitions/SurveyForm' status: type: string enum: - Pending - Sent - InProgress - Finished - OptOut - Error - Expired answers: $ref: '#/definitions/SurveyScoringSet' selfUri: type: string format: uri description: The URI for this object readOnly: true EvaluationCreateConversation: type: object properties: id: type: string description: The globally unique identifier for the object. selfUri: type: string format: uri description: The URI for this object readOnly: true TopicDuration: type: object properties: totalMilliseconds: type: integer format: int64 description: The total duration of the topic phrase within the conversation readOnly: true EvaluationFormAndScoringSet: type: object properties: evaluationForm: $ref: '#/definitions/EvaluationForm' answers: $ref: '#/definitions/EvaluationScoringSet' AsyncQueryResponse: type: object properties: jobId: type: string description: Unique identifier for the async query execution. Can be used to check the status of the query and retrieve results. CalibrationCreate: type: object required: - conversation properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string calibrator: $ref: '#/definitions/User' agent: $ref: '#/definitions/User' conversation: description: The conversation to use for the calibration. $ref: '#/definitions/ConversationReference' evaluationForm: $ref: '#/definitions/EvaluationForm' contextId: type: string averageScore: type: integer format: int32 highScore: type: integer format: int32 lowScore: type: integer format: int32 createdDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' evaluations: type: array items: $ref: '#/definitions/Evaluation' evaluators: type: array items: $ref: '#/definitions/User' scoringIndex: $ref: '#/definitions/Evaluation' expertEvaluator: $ref: '#/definitions/User' selfUri: type: string format: uri description: The URI for this object readOnly: true PagelessDomainEntityListingEvaluationVersion: type: object properties: total: type: integer format: int64 entities: type: array items: $ref: '#/definitions/EvaluationVersion' selfUri: type: string format: uri EvaluationSearchCriteriaDTO: type: object required: - field - type properties: type: type: string example: EXACT description: The type of query Operation to Perform enum: - EXACT - DATE_RANGE - GREATER_THAN - GREATER_THAN_EQUAL_TO - LESS_THAN - LESS_THAN_EQUAL_TO - RANGE - REQUIRED_FIELDS field: type: string description: Field name to search against enum: - evaluationId - conversationId - contextId - formId - evaluationStatus - queueId - agentTeamId - divisionId - agentId - evaluatorId - assigneeId - totalScore - totalCriticalScore - conversationDate - createdDate - submittedDate - releaseDate - released - mediaType - questionGroupId - questionGroupMarkedNA - questionGroupScore - criticalQuestionGroupScore - questionGroupScorePercentage - criticalQuestionGroupScorePercentage - questionId - questionAnswerId - questionScore - questionMarkedNA - failedKillQuestion endValue: type: string description: The end value of the range. This field is used for range search types. Date values must be in the format yyyy-MM-dd'T'HH:mm:ss.SSS'Z'. values: type: array description: 'A list of values for the search to match against. Only for Type: EXACT' items: type: string maxItems: 50 minItems: 0 startValue: type: string description: The start value of the range. This field is used for range search types. Date values must be in the format yyyy-MM-dd'T'HH:mm:ss.SSS'Z'. value: type: string description: A value for the search to match against operator: type: string description: How to apply this search criteria against other criteria enum: - AND - NOT EvaluationFormSearchResponse: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true modifiedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' published: type: boolean contextId: type: string questionGroups: type: array description: A list of question groups items: $ref: '#/definitions/EvaluationQuestionGroup' weightMode: type: string description: Mode for evaluation form weight enum: - SCALED - 'OFF' evaluationSettings: description: Settings for evaluations associated with this form $ref: '#/definitions/EvaluationSettings' publishedVersions: description: A list of the published versions of this form. Not populated by default, its availability depends on the endpoint. Use the 'expand=publishHistory' query parameter to retrieve this data where applicable (refer to the endpoint description to see if it is applicable). $ref: '#/definitions/DomainEntityListingEvaluationForm' latestVersionFormName: type: string description: The name of the form's most recently published version aiScoring: description: AI scoring settings for the evaluation form. readOnly: true $ref: '#/definitions/AiScoringSettings' dialect: type: string description: 'The language dialect for this evaluation form. Supported dialects: ar, cs, da, de, en-US, es, fi, fr, fr-CA, he, hi, it, ja, ko, nl, no, pl, pt-BR, pt-PT, ru, sv, th, tr, uk, zh-CN, zh-TW' selfUri: type: string format: uri description: The URI for this object readOnly: true User: type: object required: - version properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string division: description: The division to which this entity belongs. $ref: '#/definitions/Division' chat: $ref: '#/definitions/Chat' department: type: string email: type: string primaryContactInfo: type: array description: Auto populated from addresses. readOnly: true items: $ref: '#/definitions/Contact' addresses: type: array description: Email addresses and phone numbers for this user items: $ref: '#/definitions/Contact' state: type: string description: The current state for this user. readOnly: true enum: - active - inactive - deleted title: type: string username: type: string manager: $ref: '#/definitions/User' images: type: array items: $ref: '#/definitions/Image' version: type: integer format: int32 description: Required when updating a user, this value should be the current version of the user. The current version can be obtained with a GET on the user before doing a PATCH. certifications: type: array items: type: string biography: $ref: '#/definitions/Biography' employerInfo: $ref: '#/definitions/EmployerInfo' preferredName: type: string description: Preferred full name of the agent routingStatus: description: ACD routing status readOnly: true $ref: '#/definitions/RoutingStatus' presence: description: Active presence readOnly: true $ref: '#/definitions/UserPresence' integrationPresence: description: Integration presence readOnly: true $ref: '#/definitions/UserPresence' conversationSummary: description: Summary of conversion statistics for conversation types. readOnly: true $ref: '#/definitions/UserConversationSummary' outOfOffice: description: Determine if out of office is enabled readOnly: true $ref: '#/definitions/OutOfOffice' geolocation: description: Current geolocation position readOnly: true $ref: '#/definitions/Geolocation' station: description: Effective, default, and last station information readOnly: true $ref: '#/definitions/UserStations' authorization: description: Roles and permissions assigned to the user readOnly: true $ref: '#/definitions/UserAuthorization' profileSkills: type: array description: Profile skills possessed by the user readOnly: true items: type: string locations: type: array description: The user placement at each site location. readOnly: true items: $ref: '#/definitions/Location' groups: type: array description: The groups the user is a member of readOnly: true items: $ref: '#/definitions/Group' team: description: The team the user is a member of readOnly: true $ref: '#/definitions/Team' workPlanBidRanks: description: The WFM work plan bid rank settings for the user readOnly: true $ref: '#/definitions/WorkPlanBidRanks' skills: type: array description: Routing (ACD) skills possessed by the user readOnly: true items: $ref: '#/definitions/UserRoutingSkill' languages: type: array description: Routing (ACD) languages possessed by the user readOnly: true items: $ref: '#/definitions/UserRoutingLanguage' acdAutoAnswer: type: boolean description: acd auto answer languagePreference: type: string description: preferred language by the user readOnly: true lastTokenIssued: $ref: '#/definitions/OAuthLastTokenIssued' dateLastLogin: type: string format: date-time description: 'The last time the user logged in using username and password. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' readOnly: true dateWelcomeSent: type: string format: date-time description: 'The date & time the user was sent their welcome email. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' readOnly: true selfUri: type: string format: uri description: The URI for this object readOnly: true MediaSummaryDetail: type: object properties: active: type: integer format: int32 acw: type: integer format: int32 Biography: type: object properties: biography: type: string description: Personal detailed description interests: type: array items: type: string hobbies: type: array items: type: string spouse: type: string education: type: array description: User education details items: $ref: '#/definitions/Education' AuditQuerySort: type: object required: - name - sortOrder properties: name: type: string description: Name of the property to sort. enum: - Timestamp sortOrder: type: string description: Sort Order enum: - ascending - descending EmailMediaSettings: type: object properties: enableAutoAnswer: type: boolean description: Indicates if auto-answer is enabled for the given media type or subtype (default is false). Subtype settings take precedence over media type settings. alertingTimeoutSeconds: type: integer format: int32 description: The alerting timeout for the media type, in seconds serviceLevel: description: The targeted service level for the media type $ref: '#/definitions/ServiceLevel' autoAnswerAlertToneSeconds: type: number format: double description: How long to play the alerting tone for an auto-answer interaction manualAnswerAlertToneSeconds: type: number format: double description: How long to play the alerting tone for a manual-answer interaction QualityAuditQueryExecutionStatusResponse: type: object properties: id: type: string description: Id of the audit query execution request. state: type: string description: Status of the audit query execution request. enum: - Queued - Running - Succeeded - Failed - Cancelled dateStart: type: string format: date-time description: 'Start date and time of the audit query execution. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' interval: type: string format: interval description: 'Interval for the audit query. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss' filters: type: array description: Filters for the audit query. items: $ref: '#/definitions/QualityAuditQueryFilter' sort: type: array description: Sort parameter for the audit query. items: $ref: '#/definitions/AuditQuerySort' AnswerOption: type: object properties: id: type: string contextId: type: string description: An identifier for this answer that stays the same across versions of the form. readOnly: true builtInType: type: string description: 'The built-in type of this answer option. Only used for built-in answer options such as selection states for Multiple Select answer options. Possible values include: Selected, Unselected' enum: - Selected - Unselected text: type: string value: type: integer format: int32 assistanceConditions: type: array description: List of assistance conditions which are combined together with a logical AND operator. Eg ( assistanceCondtion1 && assistanceCondition2 ) wherein assistanceCondition could be ( EXISTS topic1 || topic2 || ... ) or (NOTEXISTS topic3 || topic4 || ...). items: $ref: '#/definitions/AssistanceCondition' EvaluationAggregateQueryFilter: type: object required: - type properties: type: type: string description: Boolean operation to apply to the provided predicates and clauses enum: - and - or clauses: type: array description: Boolean 'and/or' logic with up to two-levels of nesting items: $ref: '#/definitions/EvaluationAggregateQueryClause' predicates: type: array description: 'Like a three-word sentence: (attribute-name) (operator) (target-value).' items: $ref: '#/definitions/EvaluationAggregateQueryPredicate' ResourceConditionNode: type: object properties: variableName: type: string conjunction: type: string enum: - AND - OR operator: type: string enum: - EQ - IN - GE - GT - LE - LT operands: type: array items: $ref: '#/definitions/ResourceConditionValue' terms: type: array items: $ref: '#/definitions/ResourceConditionNode' ConditionalGroupActivation: type: object properties: pilotRule: description: The pilot rule for this queue, which executes periodically to determine queue health $ref: '#/definitions/ConditionalGroupActivationPilotRule' rules: type: array description: The set of rules to be periodically executed on the queue (if the pilot rule evaluates as true or there is no pilot rule) items: $ref: '#/definitions/ConditionalGroupActivationRule' SurveyScoringSet: type: object properties: totalScore: type: number format: float npsScore: type: integer format: int32 questionGroupScores: type: array items: $ref: '#/definitions/SurveyQuestionGroupScore' EvaluationQuestion: type: object properties: id: type: string contextId: type: string description: An identifier for this question that stays the same across versions of the form. readOnly: true text: type: string helpText: type: string type: type: string enum: - multipleChoiceQuestion - multipleSelectQuestion - freeTextQuestion - npsQuestion - readOnlyTextBlockQuestion naEnabled: type: boolean commentsRequired: type: boolean visibilityCondition: $ref: '#/definitions/VisibilityCondition' answerOptions: type: array description: Options from which to choose an answer for this question. Only used by Multiple Choice type questions. items: $ref: '#/definitions/AnswerOption' multipleSelectOptionQuestions: type: array description: Only used by Multiple Select type questions. A list of multiple choice questions representing selectable options. items: $ref: '#/definitions/EvaluationQuestion' defaultAnswer: description: The default selected answer for the question $ref: '#/definitions/DefaultAnswer' automatedScoringFocus: type: string description: Focus setting for automated scoring enum: - FullInteraction - EvaluatedAgent isKill: type: boolean isCritical: type: boolean NumericRange: type: object properties: gt: type: number description: Greater than gte: type: number description: Greater than or equal to lt: type: number description: Less than lte: type: number description: Less than or equal to EvaluationQuestionGroupScore: type: object properties: questionGroupId: type: string totalScore: type: number format: float description: Score of all questions in the group maxTotalScore: type: number format: float description: Maximum possible score of all questions in the group markedNA: type: boolean description: True when the evaluation is submitted with a question group that does not have any answers. Only allowed when naEnabled is true or if set by the system systemMarkedNA: type: boolean description: If markedNA is true, systemMarkedNA indicates whether it was marked by a user or by the system due to visibility conditions. Always false if markedNA is false. totalCriticalScore: type: number format: float description: Score of only the critical questions in the group maxTotalCriticalScore: type: number format: float description: Maximum possible score of only the critical questions in the group totalNonCriticalScore: type: number format: float description: Score of only the non critical questions in the group maxTotalNonCriticalScore: type: number format: float description: Maximum possible score of only the non critical questions in the group totalScoreUnweighted: type: number format: float description: Unweighted score of all questions in the group maxTotalScoreUnweighted: type: number format: float description: Maximum possible unweighted score of all questions in the group totalCriticalScoreUnweighted: type: number format: float description: Unweighted score of only the critical questions in the group maxTotalCriticalScoreUnweighted: type: number format: float description: Maximum possible unweighted score of only the critical questions in the group totalNonCriticalScoreUnweighted: type: number format: float description: Unweighted score of only the non critical questions in the group maxTotalNonCriticalScoreUnweighted: type: number format: float description: Maximum possible unweighted score of only the non critical questions in the group questionScores: type: array items: $ref: '#/definitions/EvaluationQuestionScore' SurveyAsyncAggregateQueryResponse: type: object properties: results: type: array items: $ref: '#/definitions/SurveyAggregateDataContainer' cursor: type: string description: Cursor token to retrieve next page MessageSubtypeSettings: type: object properties: enableAutoAnswer: type: boolean description: Indicates if auto-answer is enabled for the given media type or subtype (default is false). Subtype settings take precedence over media type settings. enableInactivityTimeout: type: boolean description: Indicates if inactivity timeout is enabled for the given subtype. AgentActivityEntityListing: type: object properties: entities: type: array items: $ref: '#/definitions/AgentActivity' pageSize: type: integer format: int32 pageNumber: type: integer format: int32 total: type: integer format: int64 firstUri: type: string format: uri nextUri: type: string format: uri previousUri: type: string format: uri lastUri: type: string format: uri selfUri: type: string format: uri pageCount: type: integer format: int32 EmailAddress: type: object properties: email: type: string name: type: string EvaluationQuestionScore: type: object properties: questionId: type: string answerId: type: string score: type: integer format: int32 description: Unweighted score of the question markedNA: type: boolean description: True when the evaluation is submitted with a question that does not have an answer. Only allowed when naEnabled is true or if set by the system systemMarkedNA: type: boolean description: If markedNA is true, systemMarkedNA indicates whether it was marked by a user or by the system due to visibility conditions. Always false if markedNA is false. assistedAnswerId: type: string description: AnswerId found with evaluation assistance conditions failedKillQuestion: type: boolean description: Applicable only on fatal questions. Indicates that the answer selected was not the highest score available for the question comments: type: string description: Comments from the evaluator specific to this question aiAnswer: description: Suggested AI answer readOnly: true $ref: '#/definitions/AiAnswer' multipleSelectQuestionOptionScores: type: array description: Only applicable to Multiple Select questions. Scores corresponding to the options of Multiple Select questions. items: $ref: '#/definitions/EvaluationQuestionScore' DomainEntityRef: type: object properties: id: type: string name: type: string selfUri: type: string format: uri SurveyQuestionScore: type: object properties: questionId: type: string answerId: type: string score: type: integer format: int32 description: Unweighted score of the question markedNA: type: boolean description: True when the evaluation is submitted with a question that does not have an answer. Only allowed when naEnabled is true or if set by the system systemMarkedNA: type: boolean description: If markedNA is true, systemMarkedNA indicates whether it was marked by a user or by the system due to visibility conditions. Always false if markedNA is false. assistedAnswerId: type: string description: AnswerId found with evaluation assistance conditions npsScore: type: integer format: int32 npsTextAnswer: type: string freeTextAnswer: type: string EvaluationFormResponseEntityListing: type: object properties: entities: type: array items: $ref: '#/definitions/EvaluationFormResponse' pageSize: type: integer format: int32 pageNumber: type: integer format: int32 total: type: integer format: int64 firstUri: type: string format: uri nextUri: type: string format: uri previousUri: type: string format: uri lastUri: type: string format: uri selfUri: type: string format: uri pageCount: type: integer format: int32 EvaluationAggregateQueryClause: type: object required: - predicates - type properties: type: type: string description: Boolean operation to apply to the provided predicates enum: - and - or predicates: type: array description: 'Like a three-word sentence: (attribute-name) (operator) (target-value).' items: $ref: '#/definitions/EvaluationAggregateQueryPredicate' EvaluationVersion: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string selfUri: type: string format: uri description: The URI for this object readOnly: true EvaluationAggregateQueryResponse: type: object properties: results: type: array items: $ref: '#/definitions/EvaluationAggregateDataContainer' SurveyForm: type: object required: - contextId - language - name properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string description: The survey form name modifiedDate: type: string format: date-time description: 'Last modified date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' readOnly: true published: type: boolean description: Is this form published disabled: type: boolean description: Is this form disabled contextId: type: string description: Unique Id for all versions of this form readOnly: true language: type: string description: 'Language for survey viewer localization. Currently localized languages: da, de, en-US, es, fi, fr, it, ja, ko, nl, no, pl, pt-BR, sv, th, tr, zh-CH, zh-TW' header: type: string description: Markdown text for the top of the form. footer: type: string description: Markdown text for the bottom of the form. questionGroups: type: array description: A list of question groups items: $ref: '#/definitions/SurveyQuestionGroup' publishedVersions: description: List of published version of this form readOnly: true $ref: '#/definitions/DomainEntityListingSurveyForm' selfUri: type: string format: uri description: The URI for this object readOnly: true AiAnswer: type: object properties: answerId: type: string description: The unique identifier of the suggested AI answer. explanation: type: string description: An explanation providing the reasoning behind the suggested answer. failureType: type: string description: Describes the type of error associated with the AI answer. enum: - LowConfidenceError - ParsingError - ServiceError - LowHistoricalAccuracyError EvaluationAsyncAggregationQuery: type: object required: - interval - metrics properties: interval: type: string format: interval description: 'Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss' granularity: type: string description: 'Granularity aggregates metrics into subpartitions within the time interval specified. The default granularity is the same duration as the interval. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H' timeZone: type: string description: 'Time zone context used to calculate response intervals (this allows resolving DST changes). The interval offset is used even when timeZone is specified. Default is UTC. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London' groupBy: type: array description: Behaves like a SQL GROUPBY. Allows for multiple levels of grouping as a list of dimensions. Partitions resulting aggregate computations into distinct named subgroups rather than across the entire result set as if it were one group. items: type: string enum: - assigneeApplicable - assigneeId - calibrationId - contextId - conversationId - divisionId - evaluationContextId - evaluationId - evaluatorId - formId - mediaType - queueId - released - rescored - systemSubmitted - teamId - userId filter: description: Behaves like a SQL WHERE clause. This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters $ref: '#/definitions/EvaluationAggregateQueryFilter' metrics: type: array description: Behaves like a SQL SELECT clause. Only named metrics will be retrieved. items: type: string enum: - nEvaluations - nEvaluationsDeleted - nEvaluationsRescored - oTotalCriticalScore - oTotalScore flattenMultivaluedDimensions: type: boolean description: Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c') views: type: array description: Custom derived metric views items: $ref: '#/definitions/EvaluationAggregationView' alternateTimeDimension: type: string description: Dimension to use as the alternative timestamp for data in the aggregate. Choosing "eventTime" uses the actual time of the data event. enum: - conversationStart - evaluationCreatedDate - evaluationReleaseDate - eventTime pageSize: type: integer format: int32 description: The number of results per page EvaluationAggregationQuery: type: object required: - interval - metrics properties: interval: type: string format: interval description: 'Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss' x-genesys-entity-type: value: INTERVAL granularity: type: string description: 'Granularity aggregates metrics into subpartitions within the time interval specified. The default granularity is the same duration as the interval. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H' timeZone: type: string description: 'Time zone context used to calculate response intervals (this allows resolving DST changes). The interval offset is used even when timeZone is specified. Default is UTC. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London' groupBy: type: array description: Behaves like a SQL GROUPBY. Allows for multiple levels of grouping as a list of dimensions. Partitions resulting aggregate computations into distinct named subgroups rather than across the entire result set as if it were one group. items: type: string enum: - assigneeApplicable - assigneeId - calibrationId - contextId - conversationId - divisionId - evaluationContextId - evaluationId - evaluatorId - formId - mediaType - queueId - released - rescored - systemSubmitted - teamId - userId filter: description: Behaves like a SQL WHERE clause. This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters $ref: '#/definitions/EvaluationAggregateQueryFilter' metrics: type: array description: Behaves like a SQL SELECT clause. Only named metrics will be retrieved. items: type: string enum: - nEvaluations - nEvaluationsDeleted - nEvaluationsRescored - oTotalCriticalScore - oTotalScore flattenMultivaluedDimensions: type: boolean description: Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c') views: type: array description: Custom derived metric views items: $ref: '#/definitions/EvaluationAggregationView' alternateTimeDimension: type: string description: Dimension to use as the alternative timestamp for data in the aggregate. Choosing "eventTime" uses the actual time of the data event. enum: - conversationStart - evaluationCreatedDate - evaluationReleaseDate - eventTime EvaluationSettingsAssignee: type: object properties: user: description: The user the dispute should be assigned to $ref: '#/definitions/UserReferenceWithName' type: type: string description: 'The assignee type. Valid values: Original, Individual, None' enum: - Original - Individual - None QueueMessagingAddresses: type: object properties: smsAddress: $ref: '#/definitions/DomainEntityRef' openMessagingRecipient: $ref: '#/definitions/DomainEntityRef' whatsAppRecipient: $ref: '#/definitions/DomainEntityRef' SurveyFormAndScoringSet: type: object properties: surveyForm: $ref: '#/definitions/SurveyForm' answers: $ref: '#/definitions/SurveyScoringSet' InactivityTimeoutSettings: type: object properties: timeoutSeconds: type: integer format: int32 description: Timeout in seconds for inactivity on the interaction actionType: type: string description: Action to take when timeout occurs enum: - DISCONNECT - SEND_TO_ARCHITECT_FLOW flowId: description: Flow ID for architect flow action $ref: '#/definitions/DomainEntityRef' EvaluationAsyncAggregateQueryResponse: type: object properties: results: type: array items: $ref: '#/definitions/EvaluationAggregateDataContainer' cursor: type: string description: Cursor token to retrieve next page DomainRole: type: object properties: id: type: string description: The ID of the role name: type: string description: The name of the role Calibration: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string calibrator: $ref: '#/definitions/User' agent: $ref: '#/definitions/User' conversation: $ref: '#/definitions/ConversationReference' evaluationForm: $ref: '#/definitions/EvaluationForm' contextId: type: string averageScore: type: integer format: int32 highScore: type: integer format: int32 lowScore: type: integer format: int32 createdDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' evaluations: type: array items: $ref: '#/definitions/Evaluation' evaluators: type: array items: $ref: '#/definitions/User' scoringIndex: $ref: '#/definitions/Evaluation' expertEvaluator: $ref: '#/definitions/User' selfUri: type: string format: uri description: The URI for this object readOnly: true SurveyQuestionGroup: type: object properties: id: type: string contextId: type: string description: An identifier for this question group that stays the same across versions of the form. readOnly: true name: type: string type: type: string naEnabled: type: boolean questions: type: array items: $ref: '#/definitions/SurveyQuestion' visibilityCondition: $ref: '#/definitions/VisibilityCondition' ServiceLevel: type: object properties: percentage: type: number format: double description: The desired Service Level. A value between 0 and 1. durationMs: type: integer format: int64 description: Service Level target in milliseconds. UserRoutingSkill: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string proficiency: type: number format: double description: A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill. When "Best available skills" is enabled for a queue in Genesys Cloud, ACD interactions in that queue are routed to agents with higher proficiency ratings. state: type: string description: Activate or deactivate this routing skill. enum: - active - inactive - deleted skillUri: type: string format: uri description: URI to the organization skill used by this user skill. readOnly: true selfUri: type: string format: uri description: The URI for this object readOnly: true description: Represents an organization skill assigned to a user. When assigning to a user specify the organization skill id as the id. PresenceDefinition: type: object properties: id: type: string description: description systemPresence: type: string selfUri: type: string format: uri description: The URI for this object readOnly: true Signature: type: object properties: enabled: type: boolean description: A toggle to enable the signature on email send. cannedResponseId: type: string description: The identifier referring to an email signature canned response. alwaysIncluded: type: boolean description: A toggle that defines if a signature is always included or only set on the first email in an email chain. inclusionType: type: string description: The configuration to indicate when the signature of a conversation has to be included enum: - Draft - Send - SendOnce FlowDiagnosticInfo: type: object properties: lastActionId: type: integer format: int32 description: The step number of the survey invite flow where the error occurred. MemberGroup: type: object properties: id: type: string description: The globally unique identifier for the object. name: type: string division: description: The division to which this entity belongs. $ref: '#/definitions/WritableDivision' type: type: string description: The group type enum: - TEAM - GROUP - SKILLGROUP memberCount: type: integer format: int32 description: The number of members in this group readOnly: true selfUri: type: string format: uri description: The URI for this object readOnly: true Detail: type: object properties: errorCode: type: string fieldName: type: string entityId: type: string entityName: type: string EvaluatorActivityEntityListing: type: object properties: entities: type: array items: $ref: '#/definitions/EvaluatorActivity' pageSize: type: integer format: int32 pageNumber: type: integer format: int32 total: type: integer format: int64 firstUri: type: string format: uri nextUri: type: string format: uri previousUri: type: string format: uri lastUri: type: string format: uri selfUri: type: string format: uri pageCount: type: integer format: int32 UserAuthorization: type: object properties: roles: type: array items: $ref: '#/definitions/DomainRole' unusedRoles: type: array description: A collection of the roles the user is not using readOnly: true items: $ref: '#/definitions/DomainRole' permissions: type: array description: A collection of the permissions granted by all assigned roles readOnly: true items: type: string permissionPolicies: type: array description: The policies configured for assigned permissions. readOnly: true items: $ref: '#/definitions/ResourcePermissionPolicy' EvaluationScoringSet: type: object properties: totalScore: type: number format: float description: Score of all questions totalCriticalScore: type: number format: float description: Score of only the critical questions maxTotalRawCriticalScore: type: number format: float description: Maximum total raw score for the critical questions. Raw score is the actual point values before applying weights or percentages. maxTotalRawScore: type: number format: float description: Maximum total raw score for all questions. Raw score is the actual point values before applying weights or percentages. totalNonCriticalScore: type: number format: float description: Score of only the non-critical questions questionGroupScores: type: array items: $ref: '#/definitions/EvaluationQuestionGroupScore' anyFailedKillQuestions: type: boolean description: Indicates that at least one fatal question was answered without having the highest score available for the question comments: type: string description: Overall comments from the evaluator privateComments: type: string description: Overall private comments from the evaluator agentComments: type: string description: Comments from the agent while reviewing evaluation results transcriptTopics: type: array description: List of topics found within the conversation's transcripts items: $ref: '#/definitions/TranscriptTopic' QuestionGroupSettings: type: object properties: questionGroupContextId: type: string description: The context id of the question group in the form. questionSettings: type: array items: $ref: '#/definitions/QuestionSettings' SurveyAggregateQueryFilter: type: object required: - type properties: type: type: string description: Boolean operation to apply to the provided predicates and clauses enum: - and - or clauses: type: array description: Boolean 'and/or' logic with up to two-levels of nesting items: $ref: '#/definitions/SurveyAggregateQueryClause' predicates: type: array description: 'Like a three-word sentence: (attribute-name) (operator) (target-value).' items: $ref: '#/definitions/SurveyAggregateQueryPredicate' DefaultAnswersTo: type: object properties: highestScore: type: boolean description: True, when answer should default to highest score notApplicable: type: boolean description: True, when answer should default to N/A lowestScore: type: boolean description: True, when answer should default to lowest score userDefined: type: boolean description: True, when answer should default to user defined answer OutOfOffice: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string user: $ref: '#/definitions/User' startDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' endDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' active: type: boolean indefinite: type: boolean selfUri: type: string format: uri description: The URI for this object readOnly: true UserPresence: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string source: type: string description: Deprecated - The sourceID field should be used as a replacement. sourceId: type: string description: Represents the ID of a registered source primary: type: boolean description: A boolean used to tell whether or not to set this presence source as the primary on a PATCH presenceDefinition: $ref: '#/definitions/PresenceDefinition' futurePresenceDefinition: description: The definition of the user's desired future presence readOnly: true $ref: '#/definitions/PresenceDefinition' message: type: string modifiedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' selfUri: type: string format: uri description: The URI for this object readOnly: true LocationEmergencyNumber: type: object properties: e164: type: string number: type: string type: type: string description: The type of emergency number. enum: - default - elin AiScoringSetting: type: object properties: enabled: type: boolean description: True if AI Scoring feature is configured. DirectRouting: type: object properties: callMediaSettings: description: Direct Routing Settings specific to Call media. $ref: '#/definitions/DirectRoutingMediaSettings' emailMediaSettings: description: Direct Routing Settings specific to Email media. $ref: '#/definitions/DirectRoutingMediaSettings' messageMediaSettings: description: Direct Routing Settings specific to Message media. $ref: '#/definitions/DirectRoutingMediaSettings' backupQueueId: type: string description: ID of another queue to be used as the default backup if an agent does not have their Backup Settings configured. If not set, the current queue will be used as backup, but with Direct Routing criteria removed from the conversation. waitForAgent: type: boolean description: Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup. agentWaitSeconds: type: integer format: int32 description: Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]. EvaluationSearchItemResponse: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string conversation: $ref: '#/definitions/ConversationReference' evaluationForm: description: Evaluation form used for evaluation. $ref: '#/definitions/EvaluationFormSearchResponse' evaluator: $ref: '#/definitions/User' agent: $ref: '#/definitions/User' calibration: $ref: '#/definitions/AddressableEntityRef' status: type: string enum: - PENDING - INPROGRESS - FINISHED - INREVIEW - RETRACTED answers: $ref: '#/definitions/EvaluationScoringSet' agentHasRead: type: boolean assignee: $ref: '#/definitions/User' assigneeApplicable: type: boolean description: Indicates whether an assignee is applicable for the evaluation. Set to false when assignee is not applicable. releaseDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' assignedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' createdDate: type: string format: date-time description: 'Date the first version of this evaluation was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' readOnly: true changedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' submittedDate: type: string format: date-time description: 'Date the evaluation was last submitted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' readOnly: true revisionCreatedDate: type: string format: date-time description: 'Date of when evaluation revision is created. Null if there is no revision. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' queue: $ref: '#/definitions/Queue' mediaType: type: array description: List of different communication types used in conversation. items: type: string enum: - CALL - CALLBACK - CHAT - COBROWSE - EMAIL - MESSAGE - INTERNAL_MESSAGE - SCREEN_MONITORING - SOCIAL_EXPRESSION - VIDEO - SCREENSHARE divisionIds: type: array description: Evaluation is assigned in the following division(s). readOnly: true items: type: string rescore: type: boolean description: Is only true when evaluation is re-scored. conversationDate: type: string format: date-time description: 'Date of conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' conversationEndDate: type: string format: date-time description: 'End date of conversation if it had completed before evaluation creation. Null if created before the conversation ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' neverRelease: type: boolean description: Signifies if the evaluation is never to be released. This cannot be set true if release date is also set. assigned: type: boolean description: Set to false to unassign the evaluation. This cannot be set to false when assignee is also set. dateAssigneeChanged: type: string format: date-time description: 'Date when the assignee was last changed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' resourceId: type: string description: Only used for email evaluations. Will be null for all other evaluations. resourceType: type: string description: The type of resource. Only used for email evaluations. Will be null for evaluations on all other resources. enum: - EMAIL redacted: type: boolean description: Is only true when the user making the request does not have sufficient permissions to see evaluation isScoringIndex: type: boolean authorizedActions: type: array description: 'List of user authorized actions on evaluation. Possible values: assign, edit, editScore, editAgentSignoff, delete, release, viewAudit' items: type: string hasAssistanceFailed: type: boolean description: Is true when evaluation assistance didn't execute successfully evaluationSource: description: The source that created the evaluation. readOnly: true $ref: '#/definitions/EvaluationSource' disputeCount: type: integer format: int32 description: The number of times this evaluation has been disputed readOnly: true version: type: integer format: int32 description: The evaluation version number readOnly: true versionHistory: description: List of all versions of the evaluation readOnly: true $ref: '#/definitions/PagelessDomainEntityListingEvaluationVersion' declinedReview: type: boolean description: Is true when the evaluation review was declined evaluationContextId: type: string description: The shared id for different versions of an evaluation retractedEvaluation: description: The previous evaluation version $ref: '#/definitions/EvaluationReference' aiScoring: description: AI scoring details for the evaluation. readOnly: true $ref: '#/definitions/AiScoring' selfUri: type: string format: uri description: The URI for this object readOnly: true QualityAuditQueryFilter: type: object required: - property - value properties: property: type: string description: Name of the property to filter. enum: - UserId - TrusteeOrganizationId - TrusteeOnlyAudits - ClientId - Action - EntityType - EntityId - ConversationId - ServiceName value: type: string description: Value of the property to filter. SurveyAggregationView: type: object required: - function - name - target properties: target: type: string description: Target metric name enum: - nSurveyErrors - nSurveyFullResponses - nSurveyNpsDetractors - nSurveyNpsPromoters - nSurveyNpsResponses - nSurveyPartialResponses - nSurveyQuestionGroupResponses - nSurveyQuestionResponses - nSurveyResponses - nSurveysAbandoned - nSurveysDeleted - nSurveysExpired - nSurveysSent - nSurveysStarted - nVoiceSurveys - nWebSurveys - oSurveyQuestionGroupScore - oSurveyQuestionScore - oSurveyTotalScore name: type: string description: A unique name for this view. Must be distinct from other views and built-in metric names. function: type: string description: Type of view you wish to create enum: - rangeBound range: description: Range of numbers for slicing up data $ref: '#/definitions/AggregationRange' EmployerInfo: type: object properties: officialName: type: string employeeId: type: string employeeType: type: string dateHire: type: string SkillsToRemove: type: object properties: name: type: string id: type: string selfUri: type: string format: uri AgentScoringRuleEntityListing: type: object properties: entities: type: array items: $ref: '#/definitions/AgentScoringRule' pageSize: type: integer format: int32 pageNumber: type: integer format: int32 total: type: integer format: int64 firstUri: type: string format: uri nextUri: type: string format: uri previousUri: type: string format: uri lastUri: type: string format: uri selfUri: type: string format: uri pageCount: type: integer format: int32 AggregateMetricData: type: object properties: metric: type: string qualifier: type: string stats: $ref: '#/definitions/StatisticalSummary' RoutingStatus: type: object properties: userId: type: string description: The userId of the agent status: type: string description: Indicates the Routing State of the agent. A value of OFF_QUEUE will be returned if the specified user does not exist. enum: - OFF_QUEUE - IDLE - INTERACTING - NOT_RESPONDING - COMMUNICATING startTime: type: string format: date-time description: 'The timestamp when the agent went into this state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' RoutingRule: type: object properties: operator: type: string description: matching operator. MEETS_THRESHOLD matches any agent with a score at or above the rule's threshold. ANY matches all specified agents, regardless of score. enum: - MEETS_THRESHOLD - ANY threshold: type: integer format: int32 description: threshold required for routing attempt (generally an agent score). may be null for operator ANY. waitSeconds: type: number format: double description: seconds to wait in this rule before moving to the next SurveyAggregationQuery: type: object required: - interval - metrics properties: interval: type: string format: interval description: 'Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss' x-genesys-entity-type: value: INTERVAL granularity: type: string description: 'Granularity aggregates metrics into subpartitions within the time interval specified. The default granularity is the same duration as the interval. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H' timeZone: type: string description: 'Time zone context used to calculate response intervals (this allows resolving DST changes). The interval offset is used even when timeZone is specified. Default is UTC. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London' groupBy: type: array description: Behaves like a SQL GROUPBY. Allows for multiple levels of grouping as a list of dimensions. Partitions resulting aggregate computations into distinct named subgroups rather than across the entire result set as if it were one group. items: type: string enum: - conversationId - divisionId - externalContactId - mediaType - queueId - requestedLanguageId - requestedRoutingSkillId - surveyAnswerId - surveyErrorReason - surveyFormContextId - surveyFormId - surveyFormName - surveyId - surveyPartialResponse - surveyPreviousStatus - surveyPromoterScore - surveyQuestionGroupId - surveyQuestionId - surveyStatus - surveyType - teamId - userId - wrapUpCode filter: description: Behaves like a SQL WHERE clause. This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters $ref: '#/definitions/SurveyAggregateQueryFilter' metrics: type: array description: Behaves like a SQL SELECT clause. Only named metrics will be retrieved. items: type: string enum: - nSurveyErrors - nSurveyFullResponses - nSurveyNpsDetractors - nSurveyNpsPromoters - nSurveyNpsResponses - nSurveyPartialResponses - nSurveyQuestionGroupResponses - nSurveyQuestionResponses - nSurveyResponses - nSurveysAbandoned - nSurveysDeleted - nSurveysExpired - nSurveysSent - nSurveysStarted - nVoiceSurveys - nWebSurveys - oSurveyQuestionGroupScore - oSurveyQuestionScore - oSurveyTotalScore flattenMultivaluedDimensions: type: boolean description: Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c') views: type: array description: Custom derived metric views items: $ref: '#/definitions/SurveyAggregationView' alternateTimeDimension: type: string description: Dimension to use as the alternative timestamp for data in the aggregate. Choosing "eventTime" uses the actual time of the data event. enum: - eventTime - surveyCreatedDate ResourceConditionValue: type: object properties: type: type: string enum: - SCALAR - VARIABLE - USER - QUEUE - TEAM value: type: string EvaluationFormResponse: type: object required: - name properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string description: The evaluation form name modifiedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' published: type: boolean contextId: type: string questionGroups: type: array description: A list of question groups items: $ref: '#/definitions/EvaluationQuestionGroup' weightMode: type: string description: Mode for evaluation form weight enum: - SCALED - 'OFF' evaluationSettings: description: Settings for evaluations associated with this form $ref: '#/definitions/EvaluationSettings' publishedVersions: description: A list of the published versions of this form. Not populated by default, its availability depends on the endpoint. Use the 'expand=publishHistory' query parameter to retrieve this data where applicable (refer to the endpoint description to see if it is applicable). $ref: '#/definitions/DomainEntityListingEvaluationForm' latestVersionFormName: type: string description: The name of the form's most recently published version aiScoring: description: AI scoring settings for the evaluation form. readOnly: true $ref: '#/definitions/AiScoringSettings' dialect: type: string description: 'The language dialect for this evaluation form. Supported dialects: ar, cs, da, de, en-US, es, fi, fr, fr-CA, he, hi, it, ja, ko, nl, no, pl, pt-BR, pt-PT, ru, sv, th, tr, uk, zh-CN, zh-TW' selfUri: type: string format: uri description: The URI for this object readOnly: true Survey: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string conversation: $ref: '#/definitions/ConversationReference' surveyForm: description: Survey form used for this survey. $ref: '#/definitions/SurveyForm' agent: $ref: '#/definitions/DomainEntityRef' status: type: string enum: - Pending - Sent - InProgress - Finished - OptOut - Error - Expired queue: $ref: '#/definitions/QueueReference' answers: $ref: '#/definitions/SurveyScoringSet' completedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' surveyErrorDetails: description: Additional information about what happened when the survey is in Error status. $ref: '#/definitions/SurveyErrorDetails' agentTeam: description: The team that the agent belongs to $ref: '#/definitions/Team' surveyType: type: string description: Type of the survey enum: - Web - Voice missingRequiredAnswer: type: boolean description: True if any of the required questions for the survey form have not been answered. Null if survey is not finished. flow: description: An Architect flow that executed in order to collect the answers for this survey. $ref: '#/definitions/AddressableEntityRef' selfUri: type: string format: uri description: The URI for this object readOnly: true EvaluationCreateBody: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true evaluationForm: description: Evaluation form used for evaluation (must be included for a successful request) $ref: '#/definitions/EvaluationCreateEvalForm' evaluator: description: User ID of the evaluator (must be included for a successful request) $ref: '#/definitions/EvaluationCreateUser' agent: description: User ID of the agent (must be included for a successful request) $ref: '#/definitions/EvaluationCreateUser' agentHasRead: type: boolean answers: $ref: '#/definitions/EvaluationScoringSet' calibration: $ref: '#/definitions/EvaluationCreateCalibration' evaluationContextId: type: string conversation: $ref: '#/definitions/EvaluationCreateConversation' resourceType: type: string enum: - EMAIL evaluationSource: $ref: '#/definitions/EvaluationSource' rescore: type: boolean queue: $ref: '#/definitions/EvaluationCreateQueue' releaseDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' status: type: string enum: - PENDING - INPROGRESS - FINISHED - INREVIEW - RETRACTED neverRelease: type: boolean dateAssigneeChanged: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' assignee: $ref: '#/definitions/EvaluationCreateUser' selfUri: type: string format: uri description: The URI for this object readOnly: true InboundRoute: type: object required: - fromName - pattern properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string pattern: type: string description: The search pattern that the mailbox name should match. queue: description: The queue to route the emails to. $ref: '#/definitions/DomainEntityRef' priority: type: integer format: int32 description: The priority to use for routing. skills: type: array description: The skills to use for routing. items: $ref: '#/definitions/DomainEntityRef' language: description: The language to use for routing. $ref: '#/definitions/DomainEntityRef' fromName: type: string description: The sender name to use for outgoing replies. fromEmail: type: string description: The sender email to use for outgoing replies. flow: description: The flow to use for processing the email. $ref: '#/definitions/DomainEntityRef' replyEmailAddress: description: The route to use for email replies. $ref: '#/definitions/QueueEmailAddress' autoBcc: type: array description: The recipients that should be automatically blind copied on outbound emails associated with this InboundRoute. items: $ref: '#/definitions/EmailAddress' spamFlow: description: The flow to use for processing inbound emails that have been marked as spam. $ref: '#/definitions/DomainEntityRef' signature: description: The configuration for the canned response signature that will be appended to outbound emails sent via this route $ref: '#/definitions/Signature' historyInclusion: type: string description: The configuration to indicate how the history of a conversation has to be included in a draft enum: - Include - Exclude - Optional allowMultipleActions: type: boolean description: Control if multiple actions are allowed on this route. When true the disconnect has to be done manually. When false a conversation will be disconnected by the system after every action mailboxFolders: type: array description: Integration Folder routed to this route items: type: string status: type: string description: The status of the route. readOnly: true enum: - Pending - Active - Removing - Error selfUri: type: string format: uri description: The URI for this object readOnly: true EvaluationResponse: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string conversation: $ref: '#/definitions/ConversationReference' evaluationForm: description: Evaluation form used for evaluation. $ref: '#/definitions/EvaluationFormResponse' evaluator: $ref: '#/definitions/User' agent: $ref: '#/definitions/User' calibration: $ref: '#/definitions/AddressableEntityRef' status: type: string enum: - PENDING - INPROGRESS - FINISHED - INREVIEW - RETRACTED answers: $ref: '#/definitions/EvaluationScoringSet' agentHasRead: type: boolean assignee: $ref: '#/definitions/User' assigneeApplicable: type: boolean description: Indicates whether an assignee is applicable for the evaluation. Set to false when assignee is not applicable. releaseDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' assignedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' createdDate: type: string format: date-time description: 'Date the first version of this evaluation was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' readOnly: true changedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' submittedDate: type: string format: date-time description: 'Date the evaluation was last submitted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' readOnly: true revisionCreatedDate: type: string format: date-time description: 'Date of when evaluation revision is created. Null if there is no revision. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' queue: $ref: '#/definitions/Queue' mediaType: type: array description: List of different communication types used in conversation. items: type: string enum: - CALL - CALLBACK - CHAT - COBROWSE - EMAIL - MESSAGE - INTERNAL_MESSAGE - SCREEN_MONITORING - SOCIAL_EXPRESSION - VIDEO - SCREENSHARE divisionIds: type: array description: Evaluation is assigned in the following division(s). readOnly: true items: type: string rescore: type: boolean description: Is only true when evaluation is re-scored. conversationDate: type: string format: date-time description: 'Date of conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' conversationEndDate: type: string format: date-time description: 'End date of conversation if it had completed before evaluation creation. Null if created before the conversation ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' neverRelease: type: boolean description: Signifies if the evaluation is never to be released. This cannot be set true if release date is also set. assigned: type: boolean description: Set to false to unassign the evaluation. This cannot be set to false when assignee is also set. dateAssigneeChanged: type: string format: date-time description: 'Date when the assignee was last changed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' resourceId: type: string description: Only used for email evaluations. Will be null for all other evaluations. resourceType: type: string description: The type of resource. Only used for email evaluations. Will be null for evaluations on all other resources. enum: - EMAIL redacted: type: boolean description: Is only true when the user making the request does not have sufficient permissions to see evaluation isScoringIndex: type: boolean authorizedActions: type: array description: 'List of user authorized actions on evaluation. Possible values: assign, edit, editScore, editAgentSignoff, delete, release, viewAudit' items: type: string hasAssistanceFailed: type: boolean description: Is true when evaluation assistance didn't execute successfully evaluationSource: description: The source that created the evaluation. readOnly: true $ref: '#/definitions/EvaluationSource' disputeCount: type: integer format: int32 description: The number of times this evaluation has been disputed readOnly: true version: type: integer format: int32 description: The evaluation version number readOnly: true versionHistory: description: List of all versions of the evaluation readOnly: true $ref: '#/definitions/PagelessDomainEntityListingEvaluationVersion' declinedReview: type: boolean description: Is true when the evaluation review was declined evaluationContextId: type: string description: The shared id for different versions of an evaluation retractedEvaluation: description: The previous evaluation version $ref: '#/definitions/EvaluationReference' aiScoring: description: AI scoring details for the evaluation. readOnly: true $ref: '#/definitions/AiScoring' selfUri: type: string format: uri description: The URI for this object readOnly: true QueryApiSearchAggregationRange: type: object properties: to: type: number format: double from: type: number format: double SurveyQuestion: type: object properties: id: type: string contextId: type: string description: An identifier for this question that stays the same across versions of the form. readOnly: true text: type: string helpText: type: string type: type: string enum: - multipleChoiceQuestion - multipleSelectQuestion - freeTextQuestion - npsQuestion - readOnlyTextBlockQuestion naEnabled: type: boolean visibilityCondition: $ref: '#/definitions/VisibilityCondition' answerOptions: type: array description: Options from which to choose an answer for this question. Only used by Multiple Choice type questions. items: $ref: '#/definitions/AnswerOption' maxResponseCharacters: type: integer format: int32 description: How many characters are allowed in the text response to this question. Used by NPS and Free Text question types. explanationPrompt: type: string description: Prompt for details explaining the chosen NPS score. Used by NPS questions. AgentEvaluatorActivity: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string agent: $ref: '#/definitions/User' evaluator: $ref: '#/definitions/User' numEvaluations: type: integer format: int32 averageEvaluationScore: type: integer format: int32 numEvaluationsWithoutViewPermission: type: integer format: int32 selfUri: type: string format: uri description: The URI for this object readOnly: true CallbackMediaSettings: type: object properties: enableAutoAnswer: type: boolean description: Indicates if auto-answer is enabled for the given media type or subtype (default is false). Subtype settings take precedence over media type settings. alertingTimeoutSeconds: type: integer format: int32 description: The alerting timeout for the media type, in seconds serviceLevel: description: The targeted service level for the media type $ref: '#/definitions/ServiceLevel' autoAnswerAlertToneSeconds: type: number format: double description: How long to play the alerting tone for an auto-answer interaction manualAnswerAlertToneSeconds: type: number format: double description: How long to play the alerting tone for a manual-answer interaction mode: type: string description: The mode callbacks will use on this queue. enum: - AgentFirst - CustomerFirst enableAutoDialAndEnd: type: boolean description: Flag to enable Auto-Dial and Auto-End automation for callbacks on this queue. autoDialDelaySeconds: type: integer format: int32 description: Time in seconds after agent connects to callback before outgoing call is auto-dialed. Allowable values in range 0 - 1200 seconds. Defaults to 300 seconds. autoEndDelaySeconds: type: integer format: int32 description: Time in seconds after agent disconnects from the outgoing call before the encasing callback is auto-ended. Allowable values in range 0 - 1200 seconds. Defaults to 300 seconds. pacingModifier: type: number format: double description: Controls the maximum number of outbound calls at one time when mode is CustomerFirst. maxRetryCount: type: integer format: int32 description: Maximum number of retries that should be attempted to try and connect a customer first callback to a customer when the initial callback attempt did not connect. retryDelaySeconds: type: integer format: int32 description: Delay in seconds between each retry of a customer first callback. liveVoiceReactionType: type: string description: The action to take if a live voice is detected during the outbound call of a customer first callback. enum: - HangUp - TransferToQueue - TransferToFlow liveVoiceFlow: description: The inbound flow to transfer to if a live voice is detected during the outbound call of a customer first callback. $ref: '#/definitions/DomainEntityRef' answeringMachineReactionType: type: string description: The action to take if an answering machine is detected during the outbound call of a customer first callback. enum: - HangUp - TransferToQueue - TransferToFlow answeringMachineFlow: description: The inbound flow to transfer to if an answering machine is detected during the outbound call of a customer first callback when answeringMachineReactionType is set to TransferToFlow. $ref: '#/definitions/DomainEntityRef' edgeGroup: description: The identifier of the edge group that will place the calls. Can be set to specify custom edge group instead of default one. $ref: '#/definitions/DomainEntityRef' site: description: The identifier of the site to be used for dialing; can be set in place of an edge group. $ref: '#/definitions/DomainEntityRef' QualityAuditQueryExecutionResultsResponse: type: object properties: id: type: string description: Id of the audit query execution request. pageSize: type: integer format: int32 description: Number of results in a page. cursor: type: string description: Optional cursor to indicate where to resume the results. entities: type: array description: List of audit messages. items: $ref: '#/definitions/QualityAuditLogMessage' Limit: type: object properties: key: type: string namespace: type: string enum: - web.deployments - web.messaging - agent.assistant - agentic.virtual.agents - analytics.agents - analytics.alerting - analytics.data.extraction - analytics - analytics.realtime - analytics.reporting.settings - anomaly.detection - architect - audiohook - audiohook.monitor - audit - auth.api - authorization - automation.testing - bots - bots.voice - business.rules - callback - case.management - cobrowse - content.management - conversation - copilot - dataactions - datatables - directory - dsar - email - employee.engagement - event.orchestration - external.contacts - external.events.data.ingestion - gamification - gcv - gdpr - groups - guides - historical.adherence - infrastructureascode - integrations - intent.miner - internal.messaging - journey - knowledge - language.understanding - learning - limit.registry - marketplace - mcp.analytics.aggregates - mcp - media.communications - messaging - micro.frontend - multi.org - notifications - onboarding - outbound - platform.api - predictive.routing - presence - quality - recording - response.management - routing - scim - screen.monitoring - search - secondary.automation.testing - skills - social.media - speech.and.text.analytics - speech.integration - supportability - task.management - telephony.configuration - usage - users - users.rules - voice.transcription - webchat - webhooks - workforce.management.adherence - workforce.management.agent.availability - workforce.management.forecast - workforce.management - workforce.management.scheduling.preferences - workforce.management.self.schedule - workforce.management.shift.trading - system value: type: integer format: int64 MessageInfo: type: object properties: localizableMessageCode: type: string description: Key that can be used to localize the message. message: type: string description: Description of the message. messageWithParams: type: string description: Message with template fields for variable replacement. messageParams: type: object description: Map with fields for variable replacement. additionalProperties: type: string SurveyAsyncAggregationQuery: type: object required: - interval - metrics properties: interval: type: string format: interval description: 'Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss' granularity: type: string description: 'Granularity aggregates metrics into subpartitions within the time interval specified. The default granularity is the same duration as the interval. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H' timeZone: type: string description: 'Time zone context used to calculate response intervals (this allows resolving DST changes). The interval offset is used even when timeZone is specified. Default is UTC. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London' groupBy: type: array description: Behaves like a SQL GROUPBY. Allows for multiple levels of grouping as a list of dimensions. Partitions resulting aggregate computations into distinct named subgroups rather than across the entire result set as if it were one group. items: type: string enum: - conversationId - divisionId - externalContactId - mediaType - queueId - requestedLanguageId - requestedRoutingSkillId - surveyAnswerId - surveyErrorReason - surveyFormContextId - surveyFormId - surveyFormName - surveyId - surveyPartialResponse - surveyPreviousStatus - surveyPromoterScore - surveyQuestionGroupId - surveyQuestionId - surveyStatus - surveyType - teamId - userId - wrapUpCode filter: description: Behaves like a SQL WHERE clause. This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters $ref: '#/definitions/SurveyAggregateQueryFilter' metrics: type: array description: Behaves like a SQL SELECT clause. Only named metrics will be retrieved. items: type: string enum: - nSurveyErrors - nSurveyFullResponses - nSurveyNpsDetractors - nSurveyNpsPromoters - nSurveyNpsResponses - nSurveyPartialResponses - nSurveyQuestionGroupResponses - nSurveyQuestionResponses - nSurveyResponses - nSurveysAbandoned - nSurveysDeleted - nSurveysExpired - nSurveysSent - nSurveysStarted - nVoiceSurveys - nWebSurveys - oSurveyQuestionGroupScore - oSurveyQuestionScore - oSurveyTotalScore flattenMultivaluedDimensions: type: boolean description: Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c') views: type: array description: Custom derived metric views items: $ref: '#/definitions/SurveyAggregationView' alternateTimeDimension: type: string description: Dimension to use as the alternative timestamp for data in the aggregate. Choosing "eventTime" uses the actual time of the data event. enum: - eventTime - surveyCreatedDate pageSize: type: integer format: int32 description: The number of results per page SurveyQuestionGroupScore: type: object properties: questionGroupId: type: string totalScore: type: number format: float description: Score of all questions in the group maxTotalScore: type: number format: float description: Maximum possible score of all questions in the group markedNA: type: boolean description: True when the evaluation is submitted with a question group that does not have any answers. Only allowed when naEnabled is true or if set by the system systemMarkedNA: type: boolean description: If markedNA is true, systemMarkedNA indicates whether it was marked by a user or by the system due to visibility conditions. Always false if markedNA is false. questionScores: type: array items: $ref: '#/definitions/SurveyQuestionScore' Chat: type: object properties: jabberId: type: string GroupContact: type: object required: - address - mediaType - type properties: address: type: string description: Phone number for this contact type extension: type: string description: Extension is set if the number is e164 valid display: type: string description: Formatted version of the address property readOnly: true type: type: string description: Contact type of the address enum: - GROUPRING - GROUPPHONE mediaType: type: string description: Media type of the address enum: - PHONE EvaluationAggregationView: type: object required: - function - name - target properties: target: type: string description: Target metric name enum: - nEvaluations - nEvaluationsDeleted - nEvaluationsRescored - oTotalCriticalScore - oTotalScore name: type: string description: A unique name for this view. Must be distinct from other views and built-in metric names. function: type: string description: Type of view you wish to create enum: - rangeBound range: description: Range of numbers for slicing up data $ref: '#/definitions/AggregationRange' QueueReference: type: object properties: id: type: string description: The globally unique identifier for the object. selfUri: type: string format: uri description: The URI for this object readOnly: true EvaluationQuestionGroup: type: object properties: id: type: string contextId: type: string description: An identifier for this question group that stays the same across versions of the form. readOnly: true name: type: string type: type: string defaultAnswersToHighest: type: boolean defaultAnswersToNA: type: boolean naEnabled: type: boolean weight: type: number format: float manualWeight: type: boolean questions: type: array items: $ref: '#/definitions/EvaluationQuestion' visibilityCondition: $ref: '#/definitions/VisibilityCondition' defaultAnswersTo: description: Default scoring settings for the questions within this question group. $ref: '#/definitions/DefaultAnswersTo' Contact: type: object properties: address: type: string description: Email address or phone number for this contact type display: type: string description: Formatted version of the address property readOnly: true mediaType: type: string enum: - PHONE - EMAIL - SMS type: type: string enum: - PRIMARY - WORK - WORK2 - WORK3 - WORK4 - HOME - MOBILE - MAIN - OTHER extension: type: string description: Use internal extension instead of address. Mutually exclusive with the address field. countryCode: type: string integration: type: string example: microsoftteams description: Integration tag value if this number is associated with an external integration. QueueEmailAddress: type: object properties: domain: $ref: '#/definitions/DomainEntityRef' route: $ref: '#/definitions/InboundRoute' LocationDefinition: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string contactUser: description: Site contact for the location entity $ref: '#/definitions/AddressableEntityRef' emergencyNumber: description: Emergency number for the location entity $ref: '#/definitions/LocationEmergencyNumber' address: $ref: '#/definitions/LocationAddress' state: type: string description: Current state of the location entity enum: - active - deleted notes: type: string description: Notes for the location entity version: type: integer format: int32 description: Current version of the location entity, value to be supplied should be retrieved by a GET or on create/update response path: type: array description: A list of ancestor IDs in order readOnly: true items: type: string profileImage: type: array description: Profile image of the location entity, retrieved with ?expand=images query parameter readOnly: true items: $ref: '#/definitions/LocationImage' floorplanImage: type: array description: Floorplan images of the location entity, retrieved with ?expand=images query parameter readOnly: true items: $ref: '#/definitions/LocationImage' addressVerificationDetails: description: Address verification information, retrieve dwith the ?expand=addressVerificationDetails query parameter readOnly: true $ref: '#/definitions/LocationAddressVerificationDetails' addressVerified: type: boolean description: Boolean field which states if the address has been verified as an actual address readOnly: true addressStored: type: boolean description: Boolean field which states if the address has been stored for E911 readOnly: true images: type: string selfUri: type: string format: uri description: The URI for this object readOnly: true AgentOwnedRouting: type: object properties: enableAgentOwnedCallbacks: type: boolean description: Indicates if Agent Owned Callbacks are enabled for the queue maxOwnedCallbackHours: type: integer format: int32 description: The max amount of time a callback can be owned (in hours); Allowable range 1 - 168 hour(s) (inclusive) maxOwnedCallbackDelayHours: type: integer format: int32 description: The max amount of time a callback can be scheduled out into the future (in hours); Allowable range 1 - 720 hour(s) (inclusive) UserConversationSummary: type: object properties: userId: type: string call: $ref: '#/definitions/MediaSummary' callback: $ref: '#/definitions/MediaSummary' email: $ref: '#/definitions/MediaSummary' message: $ref: '#/definitions/MediaSummary' chat: $ref: '#/definitions/MediaSummary' socialExpression: $ref: '#/definitions/MediaSummary' video: $ref: '#/definitions/MediaSummary' Actions: type: object properties: skillsToRemove: type: array uniqueItems: true items: $ref: '#/definitions/SkillsToRemove' Image: type: object properties: resolution: type: string description: 'Height and/or width of image. ex: 640x480 or x128' imageUri: type: string TranscriptTopic: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string description: The name of the object. readOnly: true topicPhrase: type: string description: 'The phrase which detected the topic. ' readOnly: true transcriptPhrase: type: string description: The transcript phrase which detected the topic. readOnly: true confidence: type: integer format: int32 description: The detection confidence of the topic. readOnly: true startTimeMilliseconds: type: integer format: int64 description: The start time of the topic phrase. readOnly: true duration: $ref: '#/definitions/TopicDuration' offset: description: Location of the phrase readOnly: true $ref: '#/definitions/TopicOffset' recordingLocation: type: integer format: int64 description: Location of the phrase in the recording in milliseconds readOnly: true CalibrationEntityListing: type: object properties: entities: type: array items: $ref: '#/definitions/Calibration' pageSize: type: integer format: int32 pageNumber: type: integer format: int32 total: type: integer format: int64 firstUri: type: string format: uri nextUri: type: string format: uri previousUri: type: string format: uri lastUri: type: string format: uri selfUri: type: string format: uri pageCount: type: integer format: int32 EvaluationCreateEvalForm: type: object properties: id: type: string description: The globally unique identifier for the object. selfUri: type: string format: uri description: The URI for this object readOnly: true EvaluationForm: type: object required: - name - questionGroups properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string description: The evaluation form name modifiedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' published: type: boolean contextId: type: string questionGroups: type: array description: A list of question groups items: $ref: '#/definitions/EvaluationQuestionGroup' publishedVersions: description: A list of the published versions of this form. Not populated by default, its availability depends on the endpoint. Use the 'expand=publishHistory' query parameter to retrieve this data where applicable (refer to the endpoint description to see if it is applicable). $ref: '#/definitions/DomainEntityListingEvaluationForm' evaluationSettings: description: Settings for evaluations associated with this form $ref: '#/definitions/EvaluationSettings' latestVersionFormName: type: string description: The name of the form's most recently published version aiScoring: description: AI scoring settings for the evaluation form. readOnly: true $ref: '#/definitions/AiScoringSettings' dialect: type: string description: 'The language dialect for this evaluation form. Supported dialects: ar, cs, da, de, en-US, es, fi, fr, fr-CA, he, hi, it, ja, ko, nl, no, pl, pt-BR, pt-PT, ru, sv, th, tr, uk, zh-CN, zh-TW' selfUri: type: string format: uri description: The URI for this object readOnly: true Education: type: object properties: school: type: string fieldOfStudy: type: string notes: type: string description: Notes about education has a 2000 character limit dateStart: type: string format: date description: 'Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd' dateEnd: type: string format: date description: 'Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd' ConditionalGroupRoutingRule: type: object properties: queue: description: The queue being evaluated for this rule. If null, the current queue will be used. $ref: '#/definitions/DomainEntityRef' metric: type: string description: The queue metric being evaluated enum: - EstimatedWaitTime - ServiceLevel operator: type: string description: The operator that compares the actual value against the condition value enum: - GreaterThan - GreaterThanOrEqualTo - LessThan - LessThanOrEqualTo conditionValue: type: number format: double description: The limit value, beyond which a rule evaluates as true groups: type: array description: The group(s) to activate if the rule evaluates as true uniqueItems: true items: $ref: '#/definitions/MemberGroup' waitSeconds: type: integer format: int32 description: The number of seconds to wait in this rule, if it evaluates as true, before evaluating the next rule. For the final rule, this is ignored, so need not be specified. UserReferenceWithName: type: object properties: id: type: string description: The globally unique identifier for the object. name: type: string selfUri: type: string format: uri description: The URI for this object readOnly: true AssistanceCondition: type: object properties: operator: type: string description: The operator for the assistance condition. The operator defines whether the listed topicIds should EXIST or NOTEXIST for the condition to be evaluated as true. enum: - EXISTS - NOTEXISTS topicIds: type: array description: List of topicIds within the assistance condition which would be combined together using logical OR operator. Eg ( topicId_1 || topicId_2 ) . items: type: string EvaluationSearchAggregationResponse: type: object properties: value: type: number format: double description: Simple aggregation value (for SUM, COUNT, AVERAGE, etc.) count: type: integer format: int64 description: Count of documents minimum: type: number format: double description: Minimum value maximum: type: number format: double description: Maximum value average: type: number format: double description: Average value sum: type: number format: double description: Total Sum documentCountErrorUpperBound: type: integer format: int64 description: Upper bound estimate of the error in document count for this aggregation sumOtherDocumentCount: type: integer format: int64 description: Total document count for buckets not included in the response due to size limits buckets: type: array description: List of aggregation buckets items: $ref: '#/definitions/EvaluationSearchAggregationBucket' Bullseye: type: object properties: rings: type: array description: The bullseye rings configured for this queue. items: $ref: '#/definitions/Ring' QMAuditQueryRequest: type: object required: - filters - interval properties: interval: type: string format: interval description: 'Date and time range of data to query. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss' filters: type: array description: List of filters for the query. items: $ref: '#/definitions/QualityAuditQueryFilter' sort: type: array description: Sort parameter for the query. items: $ref: '#/definitions/AuditQuerySort' ErrorBody: type: object properties: message: type: string code: type: string status: type: integer format: int32 entityId: type: string entityName: type: string messageWithParams: type: string messageParams: type: object additionalProperties: type: string contextId: type: string details: type: array items: $ref: '#/definitions/Detail' errors: type: array items: $ref: '#/definitions/ErrorBody' limit: $ref: '#/definitions/Limit' LocationImage: type: object properties: resolution: type: string description: 'Height and/or width of image. ex: 640x480 or x128' imageUri: type: string Division: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string selfUri: type: string format: uri description: The URI for this object readOnly: true EvaluationAggregateDataContainer: type: object properties: group: type: object description: A mapping from dimension to value additionalProperties: type: string data: type: array items: $ref: '#/definitions/StatisticalResponse' VisibilityCondition: type: object properties: combiningOperation: type: string enum: - AND - OR predicates: type: array description: 'A list of strings, each representing the location in the form of the Answer Option to depend on. In the format of "/form/questionGroup/{questionGroupIndex}/question/{questionIndex}/answer/{answerIndex}" or, to assume the current question group, "../question/{questionIndex}/answer/{answerIndex}". Note: Indexes are zero-based' items: type: object ConversationReference: type: object properties: id: type: string selfUri: type: string format: uri TopicOffset: type: object properties: wordCount: type: integer format: int64 description: 'Count of words before the topic ' readOnly: true characterCount: type: integer format: int64 description: 'Count of characters before the topic ' readOnly: true ConditionalGroupActivationSimpleMetric: type: object properties: metric: type: string description: The queue metric being evaluated enum: - EstimatedWaitTime - IdleAgentCount - ServiceLevel queue: description: The queue being evaluated for this rule. If null, the current queue will be used. $ref: '#/definitions/DomainEntityRef' AgentActivity: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string agent: $ref: '#/definitions/User' numEvaluations: type: integer format: int32 averageEvaluationScore: type: integer format: int32 numCriticalEvaluations: type: integer format: int32 averageCriticalScore: type: number format: float highestEvaluationScore: type: number format: float lowestEvaluationScore: type: number format: float highestCriticalScore: type: number format: float lowestCriticalScore: type: number format: float agentEvaluatorActivityList: type: array items: $ref: '#/definitions/AgentEvaluatorActivity' numEvaluationsWithoutViewPermission: type: integer format: int32 selfUri: type: string format: uri description: The URI for this object readOnly: true EvaluationCreateUser: type: object required: - id properties: id: type: string description: The globally unique identifier for the object. selfUri: type: string format: uri description: The URI for this object readOnly: true EvaluationSettings: type: object properties: revisionsEnabled: type: boolean description: Whether revisions are allowed for evaluations. When enabled, rescoring creates a new version of the evaluation and retracts the existing evaluation version. Does not apply for calibration evaluations. disputesEnabled: type: boolean description: Whether disputes are allowed for evaluations. Does not apply for calibration evaluations. disputesAllowedPerEvaluation: type: integer format: int32 description: The maximum number of disputes allowed for an evaluation. disputesAssignees: type: array description: A list of assignees responsible for handling each dispute. This list size needs to be equal to disputesAllowedPerEvaluation. items: $ref: '#/definitions/EvaluationSettingsAssignee' ConditionalGroupRouting: type: object properties: rules: type: array description: The set of rules to be executed for each conversation items: $ref: '#/definitions/ConditionalGroupRoutingRule' MediaSettings: type: object properties: enableAutoAnswer: type: boolean description: Indicates if auto-answer is enabled for the given media type or subtype (default is false). Subtype settings take precedence over media type settings. alertingTimeoutSeconds: type: integer format: int32 description: The alerting timeout for the media type, in seconds serviceLevel: description: The targeted service level for the media type $ref: '#/definitions/ServiceLevel' autoAnswerAlertToneSeconds: type: number format: double description: How long to play the alerting tone for an auto-answer interaction manualAnswerAlertToneSeconds: type: number format: double description: How long to play the alerting tone for a manual-answer interaction SurveyFormEntityListing: type: object properties: entities: type: array items: $ref: '#/definitions/SurveyForm' pageSize: type: integer format: int32 pageNumber: type: integer format: int32 total: type: integer format: int64 firstUri: type: string format: uri nextUri: type: string format: uri previousUri: type: string format: uri lastUri: type: string format: uri selfUri: type: string format: uri pageCount: type: integer format: int32 EvaluationAggregateQueryPredicate: type: object properties: type: type: string description: Optional type, can usually be inferred enum: - dimension - property - metric dimension: type: string description: Left hand side for dimension predicates enum: - assigneeApplicable - assigneeId - calibrationId - contextId - conversationId - conversationStart - divisionId - evaluationContextId - evaluationCreatedDate - evaluationId - evaluationReleaseDate - evaluatorId - formId - mediaType - queueId - released - rescored - systemSubmitted - teamId - userId x-genesys-entity-type: value: DIMENSION_TYPE operator: type: string description: Optional operator, default is matches enum: - matches - exists - notExists value: type: string description: Right hand side for dimension predicates x-genesys-entity-type: value: DIMENSION_SELECTOR range: description: Right hand side for dimension predicates $ref: '#/definitions/NumericRange' QualityAuditLogMessage: type: object properties: id: type: string description: Id of the audit message. userHomeOrgId: type: string description: Home Organization Id associated with this audit message. userTrusteeOrgId: type: string description: Trustee Organization Id if this audit message is from trustee access. user: description: User associated with this audit message. $ref: '#/definitions/DomainEntityRef' client: description: Client associated with this audit message. $ref: '#/definitions/AddressableEntityRef' remoteIps: type: array description: List of IP addresses of systems that originated or handled the request. items: type: string serviceName: type: string description: Name of the service that logged this audit message. enum: - RecordingService - RecordingPlaybackService - QualityService - HorusService level: type: string description: The level of this audit message. enum: - User - System - GENESYS_INTERNAL status: type: string description: The status of the action of this audit message. enum: - Success - Failure - Warning eventDate: type: string format: date-time description: 'Date and time of when the audit message was logged. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' messageInfo: description: Message describing the event being audited. $ref: '#/definitions/MessageInfo' action: type: string description: Action that took place. enum: - Read - Create - Update - Delete - Abandon - Archive - Export - Download - RestoreRequest - RestoreComplete - ApplyProtection - RevokeProtection - UpdateRetention - Start - Stop entity: description: Entity that was impacted. $ref: '#/definitions/DomainEntityRef' entityType: type: string description: Type of the entity that was impacted. enum: - Recording - Evaluation - Calibration - Annotation - ScreenRecording - Survey - SnippetRecording - ScreenMonitoring propertyChanges: type: array description: List of properties that were changed and changes made to those properties. items: $ref: '#/definitions/PropertyChange' context: type: object description: Additional context for this message. additionalProperties: type: string UserStation: type: object properties: id: type: string description: A globally unique identifier for this station readOnly: true name: type: string type: type: string associatedUser: $ref: '#/definitions/User' associatedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' defaultUser: $ref: '#/definitions/User' providerInfo: type: object description: 'Provider-specific info for this station, e.g. { "edgeGroupId": "ffe7b15c-a9cc-4f4c-88f5-781327819a49" }' additionalProperties: type: string webRtcCallAppearances: type: integer format: int32 description: The number of call appearances on the station. readOnly: true ConditionalGroupActivationRule: type: object properties: conditions: type: array description: The list of conditions used in this rule items: $ref: '#/definitions/ConditionalGroupActivationCondition' conditionExpression: type: string description: A string expression that defines the relationships of conditions in this rule groups: type: array description: The group(s) that this rule activates (if rule evaluates as true) or deactivates (if rule evaluates as false) uniqueItems: true items: $ref: '#/definitions/MemberGroup' CreateSurveyRequest: type: object required: - conversationId - surveyFormContextId properties: conversationId: type: string description: The conversation to create the survey for. surveyFormContextId: type: string description: The survey form context to use for the survey. agentId: type: string description: The agent to associate with the survey. If not specified, the last agent on the conversation will be selected. queueId: type: string description: The queue to associate with the survey. If not specified, the queue associated with the selected agent will be used. MessageMediaSettings: type: object properties: enableAutoAnswer: type: boolean description: Indicates if auto-answer is enabled for the given media type or subtype (default is false). Subtype settings take precedence over media type settings. alertingTimeoutSeconds: type: integer format: int32 description: The alerting timeout for the media type, in seconds serviceLevel: description: The targeted service level for the media type $ref: '#/definitions/ServiceLevel' autoAnswerAlertToneSeconds: type: number format: double description: How long to play the alerting tone for an auto-answer interaction manualAnswerAlertToneSeconds: type: number format: double description: How long to play the alerting tone for a manual-answer interaction subTypeSettings: type: object description: Map of media subtype to media subtype specific settings. additionalProperties: $ref: '#/definitions/MessageSubtypeSettings' enableInactivityTimeout: type: boolean description: Indicates if inactivity timeout is enabled for all subtypes. inactivityTimeoutSettings: description: Inactivity timeout settings for messages $ref: '#/definitions/InactivityTimeoutSettings' Group: type: object required: - name - rulesVisible - type - visibility properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string description: The group name. description: type: string dateModified: type: string format: date-time description: 'Last modified date/time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' readOnly: true memberCount: type: integer format: int64 description: Number of members. readOnly: true state: type: string description: Active, inactive, or deleted state. readOnly: true enum: - active - inactive - deleted version: type: integer format: int32 description: Current version for this resource. readOnly: true type: type: string description: Type of group. enum: - official - social images: type: array items: $ref: '#/definitions/Image' addresses: type: array items: $ref: '#/definitions/GroupContact' rulesVisible: type: boolean description: Are membership rules visible to the person requesting to view the group visibility: type: string description: Who can view this group enum: - public - owners - members rolesEnabled: type: boolean description: Allow roles to be assigned to this group includeOwners: type: boolean description: Allow owners to be included as members of the group callsEnabled: type: boolean description: Allow calls to be placed to this group. owners: type: array description: Owners of the group items: $ref: '#/definitions/User' selfUri: type: string format: uri description: The URI for this object readOnly: true DefaultAnswer: type: object properties: id: type: string description: Selected default answer id for the question. notApplicable: type: boolean description: Is true if the selected default answer for the question is N/A readOnly: true Evaluation: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string conversation: $ref: '#/definitions/ConversationReference' evaluationForm: description: Evaluation form used for evaluation. $ref: '#/definitions/EvaluationForm' evaluator: $ref: '#/definitions/User' agent: $ref: '#/definitions/User' calibration: $ref: '#/definitions/Calibration' status: type: string enum: - PENDING - INPROGRESS - FINISHED - INREVIEW - RETRACTED answers: $ref: '#/definitions/EvaluationScoringSet' agentHasRead: type: boolean assignee: $ref: '#/definitions/User' assigneeApplicable: type: boolean description: Indicates whether an assignee is applicable for the evaluation. Set to false when assignee is not applicable. releaseDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' assignedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' createdDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' changedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' submittedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' revisionCreatedDate: type: string format: date-time description: 'Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' queue: $ref: '#/definitions/Queue' mediaType: type: array description: List of different communication types used in conversation. items: type: string enum: - CALL - CALLBACK - CHAT - COBROWSE - EMAIL - MESSAGE - INTERNAL_MESSAGE - SCREEN_MONITORING - SOCIAL_EXPRESSION - VIDEO - SCREENSHARE divisionIds: type: array description: Evaluation is assigned in the following division(s). items: type: string rescore: type: boolean description: Is only true when evaluation is re-scored. conversationDate: type: string format: date-time description: 'Creation date of the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' conversationEndDate: type: string format: date-time description: 'End date of conversation if it had completed before evaluation creation. Null if created before the conversation ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' neverRelease: type: boolean description: Signifies if the evaluation is never to be released. This cannot be set true if release date is also set. assigned: type: boolean description: Set to false to unassign the evaluation. This cannot be set to false when assignee is also set. dateAssigneeChanged: type: string format: date-time description: 'Date when the assignee was last changed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z' resourceId: type: string description: Only used for email evaluations. Will be null for all other evaluations. resourceType: type: string description: The type of resource. Only used for email evaluations. Will be null for evaluations on all other resources. enum: - EMAIL redacted: type: boolean description: Is only true when the user making the request does not have sufficient permissions to see evaluation agentTeam: description: Team of the evaluation agent $ref: '#/definitions/Team' isScoringIndex: type: boolean authorizedActions: type: array description: 'List of user authorized actions on evaluation. Possible values: assign, edit, editScore, editAgentSignoff, delete, release, viewAudit' items: type: string hasAssistanceFailed: type: boolean description: Is true when evaluation assistance didn't execute successfully evaluationSource: description: The source that created the evaluation. readOnly: true $ref: '#/definitions/EvaluationSource' disputeCount: type: integer format: int32 description: The number of times this evaluation has been disputed readOnly: true version: type: integer format: int32 description: The evaluation version number readOnly: true versionHistory: description: List of all versions of the evaluation readOnly: true $ref: '#/definitions/PagelessDomainEntityListingEvaluationVersion' declinedReview: type: boolean description: Is true when the evaluation review was declined evaluationContextId: type: string description: The shared id for different versions of an evaluation retractedEvaluation: description: The previous evaluation version $ref: '#/definitions/EvaluationReference' aiScoring: description: AI scoring details for the evaluation. readOnly: true $ref: '#/definitions/AiScoring' selfUri: type: string format: uri description: The URI for this object readOnly: true Location: type: object properties: id: type: string description: Unique identifier for the location floorplanId: type: string description: Unique identifier for the location floorplan image readOnly: true coordinates: type: object description: Users coordinates on the floorplan. Only used when floorplanImage is set additionalProperties: type: number format: double notes: type: string description: Optional description on the users location locationDefinition: $ref: '#/definitions/LocationDefinition' SurveyAggregateQueryPredicate: type: object properties: type: type: string description: Optional type, can usually be inferred enum: - dimension - property - metric dimension: type: string description: Left hand side for dimension predicates enum: - conversationId - divisionId - externalContactId - mediaType - queueId - requestedLanguageId - requestedRoutingSkillId - surveyAnswerId - surveyCreatedDate - surveyErrorReason - surveyFormContextId - surveyFormId - surveyFormName - surveyId - surveyPartialResponse - surveyPreviousStatus - surveyPromoterScore - surveyQuestionGroupId - surveyQuestionId - surveyStatus - surveyType - teamId - userId - wrapUpCode x-genesys-entity-type: value: DIMENSION_TYPE operator: type: string description: Optional operator, default is matches enum: - matches - exists - notExists value: type: string description: Right hand side for dimension predicates x-genesys-entity-type: value: DIMENSION_SELECTOR range: description: Right hand side for dimension predicates $ref: '#/definitions/NumericRange' EvaluationSource: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string type: type: string description: Type of the evaluation source. enum: - Policy - User - Unknown - Program selfUri: type: string format: uri description: The URI for this object readOnly: true QueueMediaSettings: type: object properties: call: description: The queue media settings for call interactions. $ref: '#/definitions/MediaSettings' callback: description: The queue media settings for callback interactions. $ref: '#/definitions/CallbackMediaSettings' chat: description: The queue media settings for chat interactions. $ref: '#/definitions/MediaSettings' email: description: The queue media settings for email interactions. $ref: '#/definitions/EmailMediaSettings' message: description: The queue media settings for message interactions. $ref: '#/definitions/MessageMediaSettings' EvaluationCreateQueue: type: object properties: id: type: string description: The globally unique identifier for the object. selfUri: type: string format: uri description: The URI for this object readOnly: true EvaluatorActivity: type: object properties: id: type: string description: The globally unique identifier for the object. readOnly: true name: type: string evaluator: $ref: '#/definitions/User' numEvaluationsAssigned: type: integer format: int32 numEvaluationsStarted: type: integer format: int32 numEvaluationsCompleted: type: integer format: int32 numCalibrationsAssigned: type: integer format: int32 numCalibrationsStarted: type: integer format: int32 numCalibrationsCompleted: type: integer format: int32 numEvaluationsWithoutViewPermission: type: integer format: int32 selfUri: type: string format: uri description: The URI for this object readOnly: true SurveyErrorDetails: type: object properties: flowDiagnosticInfo: description: Additional information about any errors that occurred in the survey invite flow. $ref: '#/definitions/FlowDiagnosticInfo' surveyErrorReason: type: string description: An error code indicating the reason for the survey failure. SurveyAggregateDataContainer: type: object properties: group: type: object description: A mapping from dimension to value additionalProperties: type: string data: type: array items: $ref: '#/definitions/StatisticalResponse' CannedResponseLibraries: type: object properties: libraryIds: type: array description: Set of canned response library IDs associated with the queue only when mode is SelectedOnly. uniqueItems: true items: type: string mode: type: string description: The association mode of canned response libraries to queue enum: - All - SelectedOnly - None AggregationRange: type: object properties: gte: type: number description: Greater than or equal to lt: type: number description: Less than LocationAddress: type: object properties: city: type: string country: type: string countryName: type: string state: type: string street1: type: string street2: type: string zipcode: type: string Ring: type: object properties: expansionCriteria: type: array description: The conditions that will trigger conversations to move to the next bullseye ring. items: $ref: '#/definitions/ExpansionCriterium' actions: description: The actions that will be performed just before moving conversations to the next bullseye ring. $ref: '#/definitions/Actions' memberGroups: type: array description: The groups of agents associated with the ring, if any. Ring membership will update to match group membership changes. uniqueItems: true items: $ref: '#/definitions/MemberGroup' DomainEntityListingEvaluationForm: type: object properties: entities: type: array items: $ref: '#/definitions/EvaluationForm' pageSize: type: integer format: int32 pageNumber: type: integer format: int32 total: type: integer format: int64 firstUri: type: string format: uri nextUri: type: string format: uri previousUri: type: string format: uri lastUri: type: string format: uri selfUri: type: string format: uri pageCount: type: integer format: int32 securityDefinitions: PureCloud OAuth: type: oauth2 authorizationUrl: https://login.mypurecloud.com/authorize flow: implicit scopes: all: All the scopes Guest Chat JWT: type: apiKey name: Authorization in: header externalDocs: description: PureCloud API Documentation url: https://developer.genesys.cloud/