# Pricing transcribed from the provider's own page — see provenance. Numbers are quoted, not derived.
generated: '2026-09-20'
method: searched
source: https://www.genesys.com/pricing
sources:
- https://www.genesys.com/pricing
provenance:
  tool: planning/api-economics/harvest_pricing.py
  run: 20260920T120317
  grounding: every price_text was found verbatim in the fetched page text
audience: business-product
pricing_basis: per-seat
delivery:
  delivery: managed
  method: page
  read: '2026-09-20'
  managed_tier: Genesys Cloud CX 1
published: true
note: Seat-based tiered pricing in USD (currency selector offers CAD/GBP/EUR/JPY/AUD/NZD/ZAR). Prices
  based on annual commitment; usage-based pricing may apply; add-ons and AI Experience tokens priced only
  via 'Get custom pricing'. Fair use policy covers API calls, storage, minutes.
plan_count: 4
currency: USD
plans:
- name: Genesys Cloud CX 1
  price_text: $75 USD per user/month billed annually
  price: 75
  currency: USD
  period: month
  unit: user
  included_quota: Voice channel, call routing, speech-enabled IVR, outbound campaigns, analytics and reporting,
    unified communications, associate experience, recording; 250 named / 350 concurrent AI Experience
    tokens per org/month
- name: Genesys Cloud CX 2
  price_text: $115 USD per user/month billed annually
  price: 115
  currency: USD
  period: month
  unit: user
  included_quota: Digital + voice channels, omnichannel routing, quality assurance and compliance, knowledge;
    250 named / 350 concurrent AI Experience tokens per org/month
- name: Genesys Cloud CX 3
  price_text: $155 USD per user/month billed annually
  price: 155
  currency: USD
  period: month
  unit: user
  included_quota: Full WEM capabilities, forecasting and scheduling, speech and text analytics
- name: Genesys Cloud CX 4
  price_text: $240 USD per user/month billed annually
  price: 240
  currency: USD
  period: month
  unit: user
  included_quota: Agent Copilot, journey management, 30 AI Experience tokens per named agent
  overage: Additional tokens can be purchased based on usage or at a discounted rate upfront.
rate_limit_statements:
- 250 named / 350 concurrent tokens per org/month included
- +30 named / +39 concurrent tokens per agent/month
x-canonical:
  generated: '2026-10-08'
  vocabulary: all/0-working/economics/plans-canonical.yml
  models:
  - seat
  units:
  - seat
  plans:
  - name: Genesys Cloud CX 1
    access: other
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month
  - name: Genesys Cloud CX 2
    access: other
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month
  - name: Genesys Cloud CX 3
    access: other
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month
  - name: Genesys Cloud CX 4
    access: other
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month