generated: '2026-08-21'
method: searched
source: https://gigaio.com/support/
description: >-
  Lifecycle posture for GigaIO's public surface. GigaIO publishes no API versioning
  policy, no deprecation policy, no Sunset/Deprecation header commitment, no SLA and no
  status page. Support is an email address plus an Atlassian Jira Service Management
  customer portal that requires a login. The one dated, public, machine-readable change
  signal is the WordPress news feed.
versioning:
  scheme: null
  current_version: null
  policy_url: null
  note: >-
    No public API versioning policy. FabreX software releases are versioned in
    datasheets (GIO_FabreX_OS v3, v4.0, v5.1.1, v5.2 PDFs on gigaio.com/wp-content),
    which is product-release versioning, not API versioning.
deprecation:
  policy_url: null
  sunset_header: false
  deprecation_header: false
  rfc8594: false
  note: >-
    No deprecation policy published. No `Deprecation` pointer is emitted.
    The largest lifecycle event in the record is a divestiture rather than a
    deprecation: in April 2026 GigaIO sold its datacenter technology and assets,
    including SuperNODE and FabreX, to d-Matrix, and FabreX is now a d-Matrix
    trademark. Anyone integrating against FabreX management APIs should treat d-Matrix
    as the forward owner of that surface.
    Evidence: https://gigaio.com/2026/04/gigaio-sells-groundbreaking-datacenter-technology-and-assets-to-d-matrix/
status_page:
  url: null
  probed:
    - url: https://status.gigaio.com/
      http_status: 000
      note: NXDOMAIN — host does not resolve.
    - url: https://gigaio.com/status/
      http_status: 404
  note: No status page. No `StatusPage` pointer is emitted.
sla:
  url: null
  note: No published SLA or uptime commitment.
support:
  email: support@gigaio.com
  portal: https://gigaio.com/sign-in-to-gigaio-support/
  portal_target: https://gigaio.atlassian.net/servicedesk/customer/user/login?destination=portals
  public: false
  note: >-
    Knowledge base and ticketing sit behind an Atlassian Jira Service Management
    customer login. This is where GigaIO's API documentation lives.
change_signal:
  feed: https://gigaio.com/news/feed/
  http_status: 200
  index: https://gigaio.com/news/
  sitemap: https://gigaio.com/post-sitemap.xml
  note: >-
    Dated posts with lastmod timestamps, e.g. 2026-06 "Gryf Rewrites Rules of Edge
    Deployment" and 2026-07 partner announcements. This is company news, not an API
    changelog, so no `ChangeLog` pointer is emitted.
deprecated_operations: []
deprecated_operations_note: No OpenAPI is published, so no deprecated operations can be derived.