{
  "request": {
    "method": "GET",
    "url": "https://acme.gladly.com/api/v1/customer-profiles/XRJvp8lSS5aD2RucjY5zkw/conversations",
    "headers": {
      "Authorization": "Basic <base64(agent@acme.com:API_TOKEN)>"
    }
  },
  "response": {
    "status": 200,
    "body": [
      {
        "id": "cnv_abc123",
        "customerId": "XRJvp8lSS5aD2RucjY5zkw",
        "status": "OPEN",
        "channel": "CHAT",
        "assignee": {"agentId": "agt_99", "inboxId": "ibx_support"},
        "topics": [{"id": "tpc_returns", "name": "Returns"}],
        "createdAt": "2026-05-24T16:45:00Z",
        "modifiedAt": "2026-05-24T16:58:12Z"
      }
    ]
  }
}