{
  "request": {
    "method": "POST",
    "url": "https://acme.gladly.com/api/v1/customer-profiles",
    "headers": {
      "Authorization": "Basic <base64(agent@acme.com:API_TOKEN)>",
      "Content-Type": "application/json"
    },
    "body": {
      "name": "Avery Walker",
      "emails": [{"original": "avery@example.com", "primary": true}],
      "phones": [{"original": "+14155551234", "type": "MOBILE", "regionCode": "US", "primary": true}],
      "externalCustomerId": "shopify:12345",
      "customAttributes": {
        "loyaltyTier": "gold",
        "lifetimeValue": 1284.50
      }
    }
  },
  "response": {
    "status": 201,
    "body": {
      "id": "XRJvp8lSS5aD2RucjY5zkw",
      "name": "Avery Walker",
      "emails": [{"original": "avery@example.com", "normalized": "avery@example.com", "primary": true}],
      "phones": [{"original": "+14155551234", "normalized": "+14155551234", "type": "MOBILE", "regionCode": "US", "primary": true}],
      "externalCustomerId": "shopify:12345",
      "customAttributes": {"loyaltyTier": "gold", "lifetimeValue": 1284.50},
      "createdAt": "2026-05-24T17:00:00Z",
      "modifiedAt": "2026-05-24T17:00:00Z"
    }
  }
}