{
  "request": {
    "method": "POST",
    "url": "https://acme.gladly.com/api/v1/tasks",
    "headers": {
      "Authorization": "Basic <base64(agent@acme.com:API_TOKEN)>",
      "Content-Type": "application/json"
    },
    "body": {
      "customerId": "XRJvp8lSS5aD2RucjY5zkw",
      "name": "Process refund for order #4521",
      "description": "Customer received damaged item; ship replacement and refund shipping.",
      "dueAt": "2026-05-26T17:00:00Z",
      "assignee": {"inboxId": "ibx_returns"}
    }
  },
  "response": {
    "status": 201,
    "body": {
      "id": "tsk_77kQ",
      "customerId": "XRJvp8lSS5aD2RucjY5zkw",
      "name": "Process refund for order #4521",
      "status": "OPEN",
      "createdAt": "2026-05-24T17:02:00Z"
    }
  }
}