{
  "title": "Gladly Task Structure",
  "description": "Structural documentation for the Gladly Task entity — discrete work items assignable to agents or inboxes.",
  "type": "object",
  "fields": [
    {"name": "id", "type": "string", "required": true},
    {"name": "customerId", "type": "string", "required": false},
    {"name": "conversationId", "type": "string", "required": false},
    {"name": "name", "type": "string", "required": false},
    {"name": "description", "type": "string", "required": false},
    {"name": "status", "type": "enum<OPEN|CLOSED>", "required": false},
    {"name": "dueAt", "type": "string", "format": "date-time", "required": false},
    {"name": "assignee.agentId", "type": "string", "required": false},
    {"name": "assignee.inboxId", "type": "string", "required": false},
    {"name": "comments", "type": "array<object>", "required": false},
    {"name": "createdAt", "type": "string", "format": "date-time", "required": false},
    {"name": "modifiedAt", "type": "string", "format": "date-time", "required": false},
    {"name": "closedAt", "type": "string", "format": "date-time", "required": false}
  ]
}