specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: Gladly
providerId: gladly
created: '2026-05-24'
modified: '2026-05-24'
reconciled: true
tags:
  - Customer Service
  - CX
  - Contact Center
  - AI
description: 'Reconciled plans and per-seat / per-minute pricing for the Gladly customer-service platform. Sourced from public reporting (ringly.io, hiverhq.com, smbguide.com), Gladly help docs (voice & SMS usage costs), and apitracker.io.'
sources:
  - https://www.gladly.ai/
  - https://www.ringly.io/blog/gladly-pricing
  - https://hiverhq.com/blog/gladly-pricing
  - https://www.smbguide.com/review/gladly/
  - https://help.gladly.com/docs/voice-and-sms-phone-number-costs
plans:
  - id: gladly-hero
    name: Hero
    type: subscription
    description: Entry-level Gladly Hero (agent workspace) package. Minimum 10 users, billed annually.
    entries:
      - label: Agent seat
        name: agent_seat
        type: subscription
        metric: user
        unit: 1
        timeFrame: month
        geo: US
        price: '180.00'
        limit: 10
        userMultiplied: true
    elements:
      - name: Unified customer view across voice, chat, SMS, email, and social
      - name: Conversation timeline and customer history
      - name: Topics, audiences, and inbox routing
      - name: Standard reporting
      - name: REST API access
  - id: gladly-superhero
    name: Superhero
    type: subscription
    description: Superhero package adds advanced routing, expanded integrations, and full reporting. Minimum 45 users, billed annually.
    entries:
      - label: Agent seat
        name: agent_seat
        type: subscription
        metric: user
        unit: 1
        timeFrame: month
        geo: US
        price: '210.00'
        limit: 45
        userMultiplied: true
    elements:
      - name: Everything in Hero
      - name: Advanced routing and rules
      - name: Custom integrations via App Platform
      - name: Expanded reporting
      - name: Sandbox environment
  - id: gladly-sidekick-ai
    name: Sidekick AI
    type: usage-based
    description: Gladly's AI customer service agent, priced per resolved conversation. Stacks on top of Hero or Superhero.
    entries:
      - label: AI-resolved conversation
        name: sidekick_conversation
        type: metered
        metric: conversation
        unit: 1
        timeFrame: usage
        geo: global
        price: '0.60'
        userMultiplied: false
    elements:
      - name: AI agent across chat, email, and SMS
      - name: Plain-English "Guides" for behavior configuration
      - name: Hand-off to human agents with full context
      - name: Reads from the Answers knowledge base
  - id: gladly-voice-ai
    name: Voice AI Add-on
    type: usage-based
    description: Voice AI usage charge for inbound calls handled by Sidekick AI on the voice channel.
    entries:
      - label: Voice AI minute
        name: voice_ai_minute
        type: metered
        metric: minute
        unit: 1
        timeFrame: usage
        geo: US
        price: '0.06216'
        userMultiplied: false
  - id: gladly-voice-toll-free
    name: Voice — Toll-Free Inbound
    type: usage-based
    description: Per-minute charge for inbound toll-free voice calls into Gladly numbers.
    entries:
      - label: Toll-free inbound minute
        name: toll_free_inbound_minute
        type: metered
        metric: minute
        unit: 1
        timeFrame: usage
        geo: US
        price: '0.02794'
        userMultiplied: false
  - id: gladly-sms
    name: SMS Messaging
    type: usage-based
    description: Per-message SMS charge; price varies by number type (local long code vs short code vs toll-free).
    entries:
      - label: SMS message (low)
        name: sms_message_low
        type: metered
        metric: message
        unit: 1
        timeFrame: usage
        geo: US
        price: '0.00273'
        userMultiplied: false
      - label: SMS message (high)
        name: sms_message_high
        type: metered
        metric: message
        unit: 1
        timeFrame: usage
        geo: US
        price: '0.00637'
        userMultiplied: false
  - id: gladly-enterprise
    name: Enterprise / Custom
    type: contact
    description: Custom enterprise pricing for large brands; includes negotiated seat counts, dedicated CSM, SSO, audit logs, and procurement terms.
    entries:
      - label: Custom contract
        name: enterprise_contract
        type: contact
        metric: user
        unit: 1
        timeFrame: month
        geo: global
        price: 'Call'
        userMultiplied: true
    elements:
      - name: Negotiated seat pricing
      - name: SSO / SAML
      - name: Audit logs
      - name: Dedicated CSM and onboarding
      - name: SLAs and procurement-friendly contracts