slug: gleap
provider: Gleap
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 5
edges:
- tag: Help center
  spec_file: gleap-help-center-api-openapi.yml
  capability_id: BC-430.40
  capability_id_l1: BC-430
  capability_name: Self-Service Management
  confidence: 0.85
  evidence: GET /shared/helpcenter/search Search help center articles; GET /shared/helpcenter/answer AnswerHelpCenterQuestion
    Answer help center question
  reason: Search and AI answering over help center content is customer self-service knowledge base functionality.
- tag: Help center articles
  spec_file: gleap-help-center-articles-api-openapi.yml
  capability_id: BC-430.40
  capability_id_l1: BC-430
  capability_name: Self-Service Management
  confidence: 0.85
  evidence: POST /helpcenter/collections/{helpcenterCollectionId}/articles CreateHelpcenterArticle Create
    a new article; schema HelpcenterArticleDto
  reason: Authoring and lifecycle of help center knowledge articles served to customers — Self-Service
    Management (knowledge base/FAQ).
- tag: Engagement Survey
  spec_file: gleap-engagement-survey-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.82
  evidence: GET /engagement/surveys/{surveyId}/responses GetSurveyResponses Get all survey responses;
    SummarizeSurveyResponses Summarize survey responses
  reason: Creates surveys and collects, exports and summarises respondent answers — this is voice-of-customer/NPS
    style feedback collection, squarely Customer Feedback Management.
- tag: Help center collections
  spec_file: gleap-help-center-collections-api-openapi.yml
  capability_id: BC-430.40
  capability_id_l1: BC-430
  capability_name: Self-Service Management
  confidence: 0.8
  evidence: POST /helpcenter/collections CreateHelpcenterCollection; PUT /helpcenter/collections/{id}/toggle-publish
    Toggle publish status
  reason: Organises and publishes the help center's article collections, i.e. structuring the customer
    self-service knowledge base.
- tag: Ticket
  spec_file: gleap-ticket-api-openapi.yml
  capability_id: BC-430
  capability_id_l1: BC-430
  capability_name: Customer Service Management
  confidence: 0.8
  evidence: POST /tickets CreateTicket; POST /tickets/compose CreateTicketWithMessage; schemas BugPriority,
    Sentiment, UpvoteDto, TicketChannelDto
  reason: Core surface for creating, searching, exporting and tracking customer feedback/bug/support tickets
    — plainly customer service case handling. Splits between inquiry handling and product feedback, so
    no L2 asserted.