name: Gleap API Rate Limits
description: Gleap enforces rate limits on its REST API to ensure fair usage and platform stability. The identify and track endpoints share a project-level rate limit of 1,000 requests per 60-second window. Exceeding this limit returns an HTTP 429 Too Many Requests response.
url: https://docs.gleap.io/documentation/server/rest-api
specificationVersion: '0.1'
rateLimits:
  - name: Project-Level API Rate Limit
    description: All API calls to the Gleap REST API are subject to a per-project rate limit of 1,000 requests per 60-second rolling window. This applies across the /admin/identify and /admin/track endpoints as well as all v3 API endpoints. When the limit is exceeded, the API returns HTTP 429.
    scope: project
    limit: 1000
    period: 60
    periodUnit: seconds
    headers:
      - name: X-RateLimit-Limit
        description: The maximum number of requests allowed per window
      - name: X-RateLimit-Remaining
        description: The number of requests remaining in the current window
    errorResponse:
      httpStatusCode: 429
      description: Too Many Requests — the project rate limit has been exceeded. Clients should implement exponential backoff and retry logic.
    endpoints:
      - path: /admin/identify
        method: POST
        description: User identification endpoint; subject to project rate limit
      - path: /admin/track
        method: POST
        description: Event tracking endpoint; subject to project rate limit
      - path: /v3/tickets
        method: GET
        description: Ticket listing endpoint; subject to project rate limit
      - path: /v3/tickets/{ticketId}
        method: GET
        description: Individual ticket retrieval; subject to project rate limit
    notes: >
      Rate limits are enforced per project, not per API key. Teams with high-volume
      integrations should batch events where possible using the track endpoint's
      batch submission capability. Enterprise plans may negotiate custom rate limit
      thresholds directly with Gleap.