generated: '2026-08-04'
method: derived
source: >-
  https://sdk-docs.glia.com/visitor-js-api/current/ (the public Visitor JS SDK API reference) plus
  REST paths observed in salemove/glia-functions-tools and live probes of api.glia.com
note: >-
  Glia publishes no OpenAPI, so this graph is not derived from a spec. It is derived from the one
  machine-legible public contract Glia does publish - the 59-class Visitor JS SDK reference - and
  from the resource paths visible in Glia's own API client. Only members and relationships
  actually documented on those pages are recorded; nothing is inferred about server-side schemas
  that are not publicly described.
domains:
- name: engagement
  description: A live interaction between a visitor and an operator across chat, audio, video,
    screen sharing or CoBrowsing.
- name: routing
  description: Queues, queue state and tickets that place a visitor with an operator.
- name: visitor
  description: Visitor identity, session and browser context.
- name: feedback
  description: Post-engagement surveys.
- name: platform-management
  description: Sites, operators, functions, applets and scheduled triggers over REST.
entities:
- name: Engagement
  domain: engagement
  id_field: engagementId
  fields: [engagementId, interactionId, createdAt, mediaState, chat, cobrowser, allowFileSending,
    allowedFileContentTypes, isReestablishing]
  operations: [end, getChatTranscript, getSurvey, addEventListener]
  source: sdk-docs Engagement
- name: Chat
  domain: engagement
  fields: [EVENTS, SENDERS]
  operations: [sendMessage, sendMessagePreview, addEventListener, removeEventListener]
  source: sdk-docs Chat
- name: EngagementRequest
  domain: engagement
  fields: [engagementPromise, operatorPromise, timeout]
  operations: [cancel]
  source: sdk-docs EngagementRequest
- name: MediaState
  domain: engagement
  source: sdk-docs MediaState
- name: MediaUpgradeOffer
  domain: engagement
  source: sdk-docs MediaUpgradeOffer
- name: Cobrowser
  domain: engagement
  source: sdk-docs Cobrowser
- name: CobrowsingSession
  domain: engagement
  source: sdk-docs CobrowsingSession
- name: ScreenSharing
  domain: engagement
  source: sdk-docs ScreenSharing
- name: EngagementFile
  domain: engagement
  source: sdk-docs EngagementFile
- name: Operator
  domain: engagement
  id_field: id
  fields: [id, name, formattedName, picture, state]
  source: sdk-docs Operator
- name: OperatorMessage
  domain: engagement
  source: sdk-docs OperatorMessage
- name: VisitorMessage
  domain: engagement
  source: sdk-docs VisitorMessage
- name: Queue
  domain: routing
  id_field: id
  fields: [id, name, state]
  source: sdk-docs Queue
- name: QueueState
  domain: routing
  source: sdk-docs QueueState
- name: AggregateQueueState
  domain: routing
  source: sdk-docs AggregateQueueState
- name: QueueTicket
  domain: routing
  fields: [engagementPromise]
  operations: [cancel]
  source: sdk-docs QueueTicket
- name: QueueWaitDuration
  domain: routing
  source: sdk-docs QueueWaitDuration
- name: VisitorStatus
  domain: visitor
  source: sdk-docs VisitorStatus
- name: VisitorCode
  domain: visitor
  source: sdk-docs VisitorCode
- name: AuthenticationRequest
  domain: visitor
  source: sdk-docs AuthenticationRequest
- name: Survey
  domain: feedback
  id_field: id
  fields: [id, name, title, description, type, questions, QUESTION_TYPES]
  operations: [answer]
  source: sdk-docs Survey
- name: SurveyQuestion
  domain: feedback
  source: sdk-docs SurveyQuestion
- name: SurveyChoice
  domain: feedback
  source: sdk-docs SurveyChoice
- name: MessageCenter
  domain: engagement
  source: sdk-docs MessageCenter
- name: Site
  domain: platform-management
  id_field: site_id
  rest: ['GET /sites', 'GET /sites/{siteId}/axons']
  note: >-
    The universal scoping unit. Collection endpoints require site_ids[]; API credentials are
    issued per site.
- name: Function
  domain: platform-management
  id_field: functionId
  rest: ['GET|POST /functions', 'GET|PATCH|DELETE /functions/{functionId}']
- name: FunctionVersion
  domain: platform-management
  id_field: versionId
  rest: ['GET|POST /functions/{functionId}/versions', 'GET|PATCH /functions/{functionId}/versions/{versionId}']
- name: Deployment
  domain: platform-management
  rest: ['POST /functions/{functionId}/deployments']
- name: VersionTask
  domain: platform-management
  id_field: taskId
  rest: ['GET /functions/{functionId}/tasks/{taskId}']
- name: KvPair
  domain: platform-management
  rest: ['GET /functions/kv', 'POST /functions/kv/batch']
- name: ScheduledTrigger
  domain: platform-management
  id_field: triggerId
  rest: ['GET|POST /api/v2/scheduled-triggers', 'GET|PATCH|DELETE /api/v2/scheduled-triggers/{triggerId}']
- name: Applet
  domain: platform-management
  id_field: appletId
  rest_resource: axons
  rest: ['GET /sites/{siteId}/axons', 'GET|PATCH|DELETE /axons/{appletId}']
relationships:
- {from: Engagement, to: Chat, kind: has_one, via: chat}
- {from: Engagement, to: Cobrowser, kind: has_one, via: cobrowser}
- {from: Engagement, to: MediaState, kind: has_one, via: mediaState}
- {from: Engagement, to: Survey, kind: has_one, via: getSurvey}
- {from: Engagement, to: Operator, kind: has_many, via: engagement participants}
- {from: EngagementRequest, to: Engagement, kind: has_one, via: engagementPromise}
- {from: EngagementRequest, to: Operator, kind: has_one, via: operatorPromise}
- {from: QueueTicket, to: Engagement, kind: has_one, via: engagementPromise}
- {from: Queue, to: QueueState, kind: has_one, via: state}
- {from: AggregateQueueState, to: Queue, kind: has_many, via: queue aggregation}
- {from: Chat, to: OperatorMessage, kind: has_many, via: EVENTS}
- {from: Chat, to: VisitorMessage, kind: has_many, via: EVENTS}
- {from: Survey, to: SurveyQuestion, kind: has_many, via: questions}
- {from: SurveyQuestion, to: SurveyChoice, kind: has_many, via: choices}
- {from: Cobrowser, to: CobrowsingSession, kind: has_many, via: session}
- {from: Site, to: Queue, kind: has_many, via: site_ids}
- {from: Site, to: Applet, kind: has_many, via: '/sites/{siteId}/axons'}
- {from: Site, to: Function, kind: has_many, via: 'site_ids[]'}
- {from: Function, to: FunctionVersion, kind: has_many, via: '/functions/{functionId}/versions'}
- {from: Function, to: Deployment, kind: has_many, via: '/functions/{functionId}/deployments'}
- {from: FunctionVersion, to: VersionTask, kind: has_one, via: async creation task}
- {from: Function, to: ScheduledTrigger, kind: has_many, via: functionId}
counts:
  sdk_classes_documented: 59
  entities_recorded: 34
  relationships_recorded: 22
x-evidence:
- {url: 'https://sdk-docs.glia.com/visitor-js-api/current/', http_status: 200, fetched: '2026-08-04'}
- {url: 'https://sdk-docs.glia.com/visitor-js-api/current/Engagement.html', http_status: 200, fetched: '2026-08-04'}
- {url: 'https://api.glia.com/queues', http_status: 422, fetched: '2026-08-04'}